Decoding CE Job Titles and Roles

This episode breaks down the essential components of professional training and customer education in the modern business landscape — specifically, the similarities and differences between Customer Education, Community, Customer Enablement, Technical Training, and Training Content Development roles. The throughline: don't get hung up on titles. Look at the responsibilities. Look at the verbs. That reframe is genuinely useful. It has me thinking about the dimensions that actually matter when evaluating a role — reactive vs. proactive, strategic vs. tactical, who I'd partner with, who I'd report to. The title is almost beside the point. What matters is whether there's real overlap between what I emphasize and what the employer emphasizes.