PODCAST · arts
Becoming LX
by Mo Goltz
New and aspiring Learning Experience Designers can listen to episodes about core hard and soft skills needed to succeed as educators and trainers.
Episodes
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Decoding CE Job Titles and Roles
This episode breaks down the essential components of professional training and customer education in the modern business landscape — specifically, the similarities and differences between Customer Education, Community, Customer Enablement, Technical Training, and Training Content Development…
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Customer Education Explained in 6 Minutes
Customer Education Explained in 6 Minutes
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Customer Education (CE) Explained in Plain English
This episode explore the strategic importance of Customer Education as a vital engine for business scaling, retention, and revenue growth in the software industry. Adam Avramescu’s writing emphasizes that companies often fail to scale because they rely on manual support instead of building...
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Universally Design Learning for Adults with Disabilities (UDL for IDD)
This episode introduces Universal Design for Learning (UDL) as a proactive educational framework rooted in neuroscience and inclusive architecture. Rather than retrofitting lessons for struggling students, UDL encourages educators to design flexible environments that anticipate learner…
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Training Surveys and Feedback (Smile Sheets)
This episode summarizes Will Thalheimer’s research-based approach to reinventing learner surveys to focus on performance rather than mere satisfaction. It critiques traditional "smile sheets" and their reliance on problematic Likert scales, which often fail to correlate with actual learning...
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Action Mapping
Cathy Moore’s Action Mapping provides a structured framework for improving business performance by shifting the focus from distributing information to changing behavior. The process begins by identifying a specific measurable goal and analyzing the real-world actions required to achieve it…
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