Deep Dive: How to Tackle Return Fraud Without Losing Customers

This episode is brought to you by Appriss RetailProduct returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:Why the scale of returns fraud is rising—and how it’s evolving;The growing tension between consumer expectations and loss prevention efforts;How retailers can adjust return policies without alienating loyal shoppers;Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;Real-world success stories from retailers tackling this issue head-on.If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.RELATED LINKS:Explore the latest ORC report from Appriss RetailLearn more about Appriss RetailRead more from Retail TouchPointsCatch up on all episodes of Retail Remix -----Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.