Retail Remix
by Retail TouchPoints
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Episodes
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Building Customer Relationships in the Age of AI: Klaviyo Chief Product Officer Elias Torres
This episode is brought to you by National Retail Federation. AI is quickly becoming a new front door to commerce. Instead of beginning their shopping journeys on Google or a brand’s website, more consumers are turning to tools like ChatGPT, Gemini and Perplexity to research products, compare...
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Deep Dive: Turning the Catalog Into a Living Sales Channel
The product catalog is one of commerce’s oldest tools, but in wholesale, it remains surprisingly central to how business gets done. Buyers still use catalogs to evaluate assortments, compare pricing and decide what to stock. The problem is that traditional catalogs were built for a much slower...
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Deep Dive: Preparing Store Associates for the AI-Powered Shopper
This episode is brought to you by KWI. Shoppers are walking into stores armed with more than a shopping list. AI is helping them research products, compare prices and evaluate brands before they ever arrive, creating a new challenge for associates who need to answer increasingly specific…
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The Trends Reshaping Retail Advertising with Advertising Week’s Ruth Mortimer
This episode is brought to you by National Retail Federation. AI, creators and commerce media are transforming how retailers reach consumers, but figuring out where to invest is getting more complicated. As discovery shifts beyond traditional search and shoppers become increasingly…
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Deep Dive: Why You Should be Paying Closer Attention to your Sizing Approach (Hint: it's Not GLP-1s)
This episode is brought to you by National Retail Federation. Sizing may not get the same attention as assortment planning, allocation or inventory optimization, but getting it wrong can have a significant impact on retail margins. When core sizes sell out while others linger on clearance racks,...
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From 75 Stores to 3,500: Inside My Better Batch’s Retail Growth
This episode is brought to you by Lightspeed. The baking aisle has been dominated by the same legacy brands for decades. But Lindsay Hancock, Founder of My Better Batch, saw an opportunity hiding between value-focused mixes and highly specialized products: a premium shortcut that could deliver…
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From Startup to NYSE: Once Upon a Farm’s Mission-Driven Growth
This episode is brought to you by Lightspeed. Parents are paying closer attention than ever to what goes into their children’s food, but making healthier options accessible at scale remains one of the industry’s biggest challenges. In this episode of Retail Remix, Kate Robertson sits down with...
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From Fiber Maxxing to GLP-1: The Vitamin Shoppe CEO Sharon Leite on Wellness Retail’s Biggest Trends
This episode is brought to you by Lightspeed. From fiber maxxing and liver health to GLP-1 support and protein-packed everything, wellness trends are evolving faster than ever. For retailers, the challenge isn’t just keeping up, it’s helping customers separate hype from lasting habits. In this...
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Why the Best Subscription Brands Make It Easy to Leave
This episode is brought to you by National Retail Federation. Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets. In...
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How AI Could Level the Playing Field for Independent Grocers
This episode is brought to you by KWI. As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains? In this episode of Retail Remix, Kate Robertson sits down with Tal Zlotnitsky,...
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Inside Instacart’s Billion-Dollar Growth Flywheel with CCO Ryan Hamburger
This episode is brought to you by KWI. Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience. In this episode of...
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Deep Dive: How to Maximize Summer Sales with Lightspeed
This episode is brought to you by Lightspeed. Summer can be one of the trickiest seasons for retailers. Inventory needs to move before fall arrives, demand can shift with changing weather patterns and teams are already looking ahead to the next major buying cycle. In this special bonus episode of...
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From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest
This episode is brought to you by National Retail Federation. Retail media has quickly become one of retail’s most important growth engines, but Ace Hardware is taking a different approach. One that’s built around local ownership, community relevance and real-world customer needs. In this episode...
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Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community
This episode is brought to you by National Retail Federation. As AI-generated content floods the internet, shoppers are increasingly looking for something harder to fake: real human opinions. In this episode of Retail Remix, Kate Robertson speaks with Anna Haffner, Senior Director of Large…
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Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy
This episode is brought to you by National Retail Federation. David’s Bridal may be best known for wedding dresses, but the brand’s next chapter is about something much bigger: becoming a digital platform for the entire wedding journey. In this episode of Retail Remix, Kate Robertson speaks with...
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How Frances Valentine Built a Viral Fashion Brand Around Women 50+
This episode is brought to you by National Retail Federation. For years, fashion brands chased younger consumers online, but Frances Valentine has found its edge by doing the opposite. Building a vibrant, social-first brand experience around women 50 and up. In this episode of Retail Remix (and…
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The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse
This episode is brought to you by National Retail Federation. DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop. In this episode of Retail Remix, host Nicole Silberstein speaks with Arsalan Rahbarpoor,...
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AI-Powered Pricing: The Future of Retail — or a Friction Point?
This episode is brought to you by National Retail Federation. In an era of tariff swings, rising costs and AI-powered deal hunting, pricing has become one of the most complex (and consequential) levers in retail. In this episode of Retail Remix, host Nicole Silberstein speaks with Revionics’ Matt...
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Calling BS in the Sauce Aisle: How One CPG Brand is Taking on Big Food
This episode is brought to you by National Retail Federation. If you’ve ever stood in the grocery aisle staring at a wall of “clean,” “natural” or “better-for-you” labels and wondered what any of it actually means, you’re not alone. In this episode of Retail Remix, host Nicole Silberstein speaks...
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Selling Memory at Scale: Pandora’s Digital Transformation Story
This episode is brought to you by National Retail Federation. Most people know Pandora for its iconic charms, but far fewer realize the company is the largest jewelry brand in the world by volume — producing more than 100 million pieces a year. In this episode of Retail Remix, host Nicole...
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How Whatnot Made Live Shopping Click in America
This episode is brought to you by National Retail Federation. After years of hype around live shopping in the U.S., Whatnot looks like it might be one of the first companies to truly make the model stick at scale. In this episode of Retail Remix, host Nicole Silberstein speaks with Whatnot’s VP…
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Beyond the Doom Scroll: Why Brands Are Turning to Snapchat for Growth
This episode is brought to you by National Retail Federation. If you still think Snapchat is just for teenagers, you may be missing one of the most underappreciated growth channels in digital advertising. In this episode of Retail Remix, host Nicole Silberstein speaks with Sidharth Malhotra…
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Merchandising a Marketplace: The Magician Behind Etsy’s Curatorial Magic
This episode is brought to you by National Retail Federation. With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for the right buyers requires more than algorithms alone. In this episode...
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Scaling With Soul: Beyond Yoga’s Playbook for Authentic Growth
This episode is brought to you by National Retail Federation. In the crowded activewear market, Beyond Yoga has built its brand around something deeper than product: comfort, body inclusivity and the belief that wellness should feel good — not unattainable. In this episode of Retail Remix, Nicole...
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The Iron Man Suit of Fashion: Stitch Fix’s Human + AI Formula
This episode is brought to you by National Retail Federation. AI may be everywhere right now, but for Stitch Fix, it’s been foundational for 15 years. In this episode of Retail Remix, Nicole Silberstein sits down with Tony Bacos, Chief Product and Technology Officer at Stitch Fix, to explore how...
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Agentic Commerce & the Marketplace Boom with Mirakl’s Scott Eckert
This episode is brought to you by National Retail Federation. In less than five years, launching a third-party marketplace has gone from a questionable move to a strategic imperative for many major retailers. Recorded live at NRF 2026, this episode of Retail Remix digs into that shift with Scott...
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From Overstock to Opportunity: How B-Stock Powers Inventory’s Second Life
This episode is brought to you by National Retail Federation. Resale may be having a mainstream moment on the consumer side — but behind the scenes a much larger B2B engine has been quietly evolving for nearly two decades. Recorded live from the show floor at NRF 2026, this episode of Retail…
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Inside the World’s Most Interesting Stores with Jack Stratten
This episode is brought to you by National Retail Federation. What makes a great store in 2026? Sometimes, it’s not clarity — it’s curiosity. Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Jack Stratten, Director…
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How Fabletics Hit $1B and What’s Fueling Its Next Phase of Growth
This episode is brought to you by National Retail Federation. In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum. Fresh off hitting the $1 billion revenue milestone, Meera...
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Inside Google Cloud’s Vision for the AI Era
This episode is brought to you by National Retail Federation. AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he outlined how shopping is evolving in an increasingly agentic, AI-driven world. This episode of Retail...
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Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy
This episode is brought to you by Airia. AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevin Kiley, CEO of AIRIA, to explore how retailers can unlock...
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NRF 2026 Takeaways: AI, Authenticity & the Human Factor
This episode is brought to you by National Retail Federation. The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate...
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6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp, Adobe & More
This episode is brought to you by National Retail Federation. As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to…
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Bonus: A Brief Ode to the Joy of Shopping
As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that. Happy Holidays from your friends at Retail Remix — see you in 2026!…
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AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
This episode is brought to you by National Retail Federation. AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today. In this episode of Retail Remix, host...
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Independent Retail in a Time of Change
This episode is brought to you by National Retail Federation. Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace...
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How Anthropologie is ‘Curating a Lifestyle’ with its Maeve Brand
This episode is brought to you by National Retail Federation. Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point. In this episode of Retail Remix, host Nicole Silberstein sits down with Anu...
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How Google Is Redefining the Shopping Journey
This episode is brought to you by National Retail Federation. Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint.…
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What DoorDash Plans to Deliver Next
This episode is brought to you by National Retail Federation. DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories. In this episode of Retail Remix, host Nicole...
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How Visa is Preparing for the Agentic Commerce Era
This episode is brought to you by National Retail Federation. As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up? In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and...
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Amazon Ads’ Former Evangelist on the Future of Retail Media
This episode is brought to you by National Retail Federation. Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed? In this episode of Retail Remix, host...
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Legendary Adman Ellis Verdi on the Art of Retail Advertising
This episode is brought to you by National Retail Federation. For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about — and often controversial — campaigns in retail advertising. From launching Daffy’s with bold, conceptual creative to...
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AI Answer Engines and the New Rules of Ecommerce
This episode is brought to you by National Retail Federation. AI is rewriting the rules of online shopping — and it’s happening faster than anyone expected. In this episode of Retail Remix, host Nicole Silberstein chats with Travis Hess, CEO of the newly rebranded Commerce, about how…
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Pacsun’s Formula for Relevance: Youth Culture + Co-Creation
This episode is brought to you by National Retail Federation. Legacy brands from the Y2K era are back — but the smartest ones aren’t just trading on nostalgia, they’re reinventing themselves for today’s digital-native youth. Pacsun is the poster child for this kind of strategic reinvention, and…
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Redesigning with Reverence: Inside the New MoMA Design Store Experience
This episode is brought to you by National Retail Federation. Gift shops are more than a post-museum pit stop — they can be retail destinations in their own right. In this episode of Retail Remix, host Nicole Silberstein sits down with Jesse Goldstine, Chief Retail Officer at the Museum of Modern...
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What Leaders Can Learn from Dick’s, Target & the Athleisure Boom
This episode is brought to you by National Retail Federation. Sports retail is moving fast — and sometimes sideways. This week, Shop Eat Surf Outdoor Editor in Chief Tiffany Montgomery and long-time industry analyst Matt Powell join Retail Remix for a candid discussion about what’s really…
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How PayMore Is Flipping the Script on Used Electronics
This episode is brought to you by National Retail Federation. Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric...
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Deep Dive: How to Tackle Return Fraud Without Losing Customers
This episode is brought to you by Appriss Retail Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair…
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The Experience Equation: What Retailers Need to Get Right
This episode is brought to you by National Retail Federation. In an age of instant delivery, why are so many consumers still making the trip to the store? In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the...
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Inside ThredUp’s Surge: What’s Fueling Resale’s Rise
This episode is brought to you by National Retail Federation. Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of…
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About this show
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.
Hosted by
Retail TouchPoints