Defining and Building Client Loyalty
from Reinventing Professionals Hosted by Ari Kaplan
I spoke with Susan Duncan, a law firm management consultant, who helps firms and lawyers develop more business through client service and loyalty programs, She is also the author of Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. We discussed how she defines client loyalty, the challenges to earning it, and strategies for solidifying stronger relationships with clients in a post-pandemic environment.
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How long is this episode of Reinventing Professionals?
This episode is 9 minutes long.
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This episode was published on June 2, 2021.
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