Deliver Customer Service Like the Ritz Carlton

This week on the DrMarketingTips podcast, Jennifer and Corey discuss how your medical practice can achieve Ritz Carlton-like patient care standards by making small, incremental changes in how you go about delivering customer service.As one of the most successful hotel chains in the world, Ritz Carlton has achieved unparalleled levels of success, profitability, and customer services standards and is often hired by hospital groups to evaluate, train, and revamp their customer service departments.How do they do it? And how can you emulate it (for pennies on the dollar)?