Delivery #1034 - From Chad

What this episode covers

DoorDash faced a crisis when a surge of orders overwhelmed their delivery system, resulting in late deliveries. Instead of a generic apology, the founders, led by Tony Xu, refunded the orders and went the extra mile by baking cookies and writing personal apology notes. This act of excellence, going beyond the expected, became a defining moment for the company and a testament to the power of extra effort.

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Frequently Asked Questions

How long is this episode of From Chad?

This episode is 3 minutes long.

When was this From Chad episode published?

This episode was published on April 14, 2026.

What is this episode about?

DoorDash faced a crisis when a surge of orders overwhelmed their delivery system, resulting in late deliveries. Instead of a generic apology, the founders, led by Tony Xu, refunded the orders and went the extra mile by baking cookies and writing...

Can I download this From Chad episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.