Deploying AI systems that enterprise clients trust, with ada.cx Chief Product and Technology Officer

from Future Proof: Building AI Products that Last · host Paragon

In the latest episode of Future Proof, building AI products that last, Mike Gozzo, Chief Product and Technology Officer at Ada, shares how Ada is helping enterprises move from scripted chatbots to reasoning-driven AI agents, why trust and human empathy remain the foundation of customer experience, and how metrics like “automated resolution” are redefining success in enterprise AI deployments.Highlights:0:00 Clips0:36 Intro1:54 Future of customer experience 5:00 Building trust 8:00 Getting executive buy-in10:00 What true resolution looks like13:00 How Ada measures success with “automated resolution”16:00 Mirroring human QA processes18:00 Why domain expertise is the new superpower for AI founders19:30 Grounding responses with retrieval, context, and memory22:00 Balancing latency, reasoning, and customer experience24:00 Deploying agents safely and effectively26:00 Voice automation and ROI across industries29:00 Surpassing human agents and the future of AI-driven CXShip integrations 7x faster: https://www.useparagon.com/Host: Ethan LeeGuest: Mike GozzoProduced by: Forrest Herlick

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This episode was published on November 4, 2025.

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