EPISODE · Sep 20, 2021 · 49 MIN
Digital Experience Gaps Put Revenue On the Line
from Retail Remix · host Retail TouchPoints
A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience? During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional Services, sit down to discuss some of the biggest issues consumers face while shopping online, and how these struggles ultimately impact their loyalty. Listen to learn: Why digital experience is more critical than ever in an omnichannel world; The overlooked facets of digital customer experience that hurt customer engagement and loyalty; and How digital experience intelligence (DXI) empowers all areas of the retail organization to design experiences with empathy and deep customer understanding. RELATED LINKS Learn more about FullStory Get more retail resources, courtesy of FullStory Download the ecommerce optimization guide See customer success stories Access more data from the survey
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What this episode covers
A whopping 81% of consumers plan to maintain or increase their digital usage, even as COVID-19 restrictions lift, according to a survey from FullStory. Is your business prepared to deliver an easy, friction-free experience? During this episode of Retail Remix, Kirsten Newbold-Knipp, CMO of FullStory, and Elizabeth Simmer, Head of Onboarding & Professional Services, sit down to discuss some of the biggest issues consumers face while shopping online, and how these struggles ultimately impact their loyalty.
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Digital Experience Gaps Put Revenue On the Line
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