Digital Healthcare Transformation with Loreen Wales

Host: Carrie Tuttle Guest: Loreen WalesIn this episode, Carrie sits down with Loreen Wales, registered dietician, tech entrepreneur, and founder of My Viva Plan for a conversation that’s as real as it gets about healthcare, leadership, and the wild ride of building something that matters. Loreen shares the jaw-dropping moment early in her career when patients told her, in no uncertain terms, how broken the system was. Her response? Become part of the solution by transforming clinical “if-then” logic into a digital platform that brings individualized, evidence-based health plans topatients and gives them agency over their health. Her sense of purpose is clear and so is her view on the solution.  Loreen’s journey takes us from the frontlines of public healthcare in Edmonton to the global stage, where she’s shaking up how we think about patient care and digital health. Loreen’s stories—equal parts grit, humility, and humor—are packed with wisdom for leaders who wear everything from lab coats to sneakers. Loreen shares how defining clear values has guided hiring team members and creating a culture she is proud of. If you want to hear from a leader who refuses to accept the status quo, and how a team can thrive through uncertainty, this episode is for you. QUOTE-WORTHY MOMENTS:“I will never fire people for making mistakes. Ever.”“We’re building a digital health company. …the entire team needs to be compassionate about wanting to help improve the care for patients.”“I definitely like to give everybody on the team autonomy and a clean slate into building out their position, whatever they want it to be, and to reach for the sky on it.”EPISODE HIGHLIGHTS:Integrated healthcare is essential for effective treatmentDaily reflections help leaders manage stress and improve self-awareness Digital health solutions can personalize patient care plansMental health is a crucial component of overall healthLeadership requires humility and a focus on core valuesMistakes are part of the learning process for the team and the leaderBuilding a supportive team culture is vital for successSelf-efficacy is key for patients managing their healthTeam culture is a priority and you have to actively work on itPatients often feel overwhelmed by conflicting medical advicePersonalized care plans are crucial for individual health needs.My Viva Plan has proven effective in reducing burnout amonghealthcare professionals Global expansion is part of the vision for My Viva PlanLINKS FROM EPISODE:Learn more about My Viva Plan @ Website: https://discover.myvivaplan.comMy Viva on LinkedIn: https://www.linkedin.com/company/my-viva-inc/Instagram: https://www.instagram.com/myvivainc/Facebook: https://www.facebook.com/myvivainc/Resources Mentioned: Five Dysfunctions of a Team – Patrick Lencioni https://amzn.to/3GlQBABLeading With Engagement program @ Team Mojo: https://www.teammojo.ca/lead-with-engagement ----------Like What You Heard?Don’t forget to like, subscribe, or follow us on YouTube or your favorite podcast service, so you never miss an episode!Want to be an expert guest? ⁠⁠APPLY HERE ⁠