EPISODE · Mar 4, 2021 · 21 MIN
Ditch the clipboard
from Front Desk Goddess Diaries · host Amy Drewery
As a patient, we fully expect to be greeted with a clipboard as part of our experience in a doctor’s office. It’s the norm. So if you simply want to ‘meet’ your patients’ expectations by being transactional vs. relational, keep doing what you’re doing. If you want to earn their loyalty and make raving fans out of your patients, then DITCH THE CLIPBOARD!
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