PODCAST · business
Front Desk Goddess Diaries
by Amy Drewery
Welcome to Front Desk Goddess Diaries, where we show you how to work smarter, not harder because busyness does not equal profitability! Join our conversations where we hope to decrease stress, help you take more time off and have more fun!Front Desk Goddess Diaries is a component of Brady Group LLC led by Dr. Chris Brady.
Episodes
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Out-of-Network Is a Myth: The Truth Insurance Doesn’t Want Patients to Hear
What if the biggest thing hurting your case acceptance… isn’t your fees, your patients, or even insurance itself—but the language you’re using every day? In this episode, we break down a truth most dental teams have never been taught: Insurance companies didn’t create “networks” to help...
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What Happens When Brady Group Systems Meet Real-Time Data
Here at Brady Group, we help practices build intentional systems—clear goals, strong scheduling, and accountability that sticks. And in our coaching, we don’t just talk about performance—we give practices a scoreboard, resulting in metrics that guide and direct our next steps. But a scoreboard…
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Everything’s Political — But Your Office Doesn’t Have to Be
We’re drowning in labels. Liberal. Conservative. Pro-this. Anti-that. In today’s world, everything — from the coffee in your cup to the shoes on your feet — has been politicized. And once a label sticks, people stop seeing each other as human and start seeing only “the other side.” That’s how...
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Busting the Dental Insurance Myth: Why Coverage Isn’t the Real Barrier to Case Acceptance
🔊 Episode Summary: If you’ve ever heard a patient say, “I’ll wait to see what my insurance covers,” and felt your soul deflate a little—you’re not alone. But here’s the truth: insurance isn’t the reason most patients say no. In this episode, I dig deep into the dental insurance myth that’s…
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How to Handle Upset Patients Like a Total Pro (Without Losing Your Cool)
Episode Summary: You’ve got empathy. You’ve got training. But let’s be honest—handling upset patients can still leave you rattled. In this episode of The Front Desk Goddess Diaries, we’re breaking down a simple, powerful 4-step framework to calm the chaos, defuse frustration, and keep the...
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Be the Bacon - The Truth About Commitment In Your Dental Practice
In this episode, we crack open the classic story of the chicken and the pig to explore a powerful truth: Are you just involved in your practice… or are you committed? We’ll break down what real commitment looks like in a dental office, why it matters more than ever, and how both leaders and team...
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A Conversation with Xaña Winans, Founder and CEO, Golden Proportions Marketing
What's the biggest mistake dentists make when it comes to marketing? What's the one thing you can do to market your practice with the most significant ROI? How long does it take to see results with marketing? Amy asks these questions during her conversation with Xaña Winans, CEO, founder,...
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DEFENSIVENESS - The Enemy of Unity
Did you know that your defensiveness could be killing collaboration and problem-solving? Take a listen to find out what triggers your defensiveness and how to reign it in. Radical Collaboration by James Tamm Ted Talk - James Tamm Looking for Team Training? Front Desk Goddess Retreat - DALLAS…
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New Patient Phone Calls - 3 THINGS YOU'RE MISSING
Do you wish you could convert more new patient callers? Check out this episode to discover 3 things that could be getting in the way! EPISODE RESOURCES - New Patient Welcome Packet New Patient Phone Bullet Points Open-Ended Questions LIVE Team Training Events – Front Desk Goddess Retreat ...
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Stop using the 'F' Word!
EPISODE RESOURCES - Open-Ended Questions 7 Ways to get Patients to Call you back LOOKING FOR TEAM TRAINING? Check out our upcoming LIVE and VIRTUAL Opportunities! VIRTUAL Team Events – Front Desk Goddess Retreat - Friday, June 23, 2023, 9 AM - 12 PM, Central Jump Off the Insurance Hamster Wheel -...
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Jump Off the PPO Hamster Wheel
What you'll learn in this episode - How to decide which plan to drop first What to do when patients receive a letter from their insurance telling them to find another dentist Whether or not you should send a letter to patients notifying them of the change How to respond to common patient…
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The Hygienist Role in Patient-Centered Case Acceptance
Today I have the pleasure of visiting with Mary, Hygienist Extraordinaire! Mary has played an instrumental role in helping the practice transition toward patient-centered systems. As a result of the efforts of Dr. Alan Walker and his entire team, they’ve been able to work less while income while...
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5 Reasons You Aren't Scheduling More New Patients
Experience at the front desk in a dental office doesn't necessarily equal success when it comes to answering the phone. In this episode I'll share 5 things that 'experienced' teams are missing when it comes to maximizing new patient opportunities! New Patient Phone Call Bullet Points New Patient...
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How to 'DETOX' your team
If you're allowing gossip, you're killing your team culture! In this episode I'll give you tips on how to 'detox' your team by getting rid of the chatter! LOOKING FOR TEAM TRAINING? Check out our new Front Desk Goddess Academy Virtual Courses! LIVE Front Desk Goddess Retreat - Tyler, TX, Friday,...
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Why do new patients no-show?
Frustrated by flaky new patients who cancel or no show? It could actually be your fault... In this episode I'll share ways to increase the level of value and enthusiasm so that new patients actually show up in your office! Are you on the verge of BURNOUT? Do you feel as if you are ALL ALONE when…
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5 Reasons Inflation is GOOD NEWS for your dental practice
You can't afford to miss this episode! Amy shares FIVE REASONS why inflation is actually GOOD NEWS for your dental practice. GOT QUESTIONS? WE HAVE ANSWERS! Schedule your FREE 30-minute practice evaluation with Amy, or just call 800-592-7239 for more info LOOKING FOR TEAM TRAINING? Check out our...
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5 Things you're doing to make your job more difficult
Most of you are still doing things in your role as a front desk goddess that are actually creating MORE work for you! It's hard to break old habits, change the way we've 'always done it', or maybe we simply don't realize that there's a simpler way that will decrease stress and buy back valuable...
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Maybe it's micromanagement... maybe it's not
There's no doubt that micromanagement is toxic. But could you be claiming 'micromanagement' because you don't want to be held accountable? Doctors, are you a 'hands-off' boss, saying you don't want micromanage, when you're really just uncomfortable leading your team? In this episode, Amy shares…
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March Madness Mindset for your Dental Practice
In today's episode, Kathleen and Amy discuss the similarities between successful dental teams and the top NCAA basketball teams that are battling their way through March Madness. You'll hear FOUR LESSONS that we're learning during March Madness that can be applied in your dental practice that…
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Are you struggling with the decision to 'go out of network'?
YOU DON'T WANT TO MISS THIS! Today I have the pleasure of visiting with Lina from Alpha dental in Coral Springs, FL. The team at Alpha Dental made the decision 2 years ago to get out from under the constraints of PPO's. Today Lina shares their experience – both the benefits and the challenges.…
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3 Reasons You Might Be Missing New Patient Opportunities
Do you think you need more new patients? Before investing a ton into marketing, listen in as I share 'Three Common Mistakes that occur when a team isn't trained to take advantage of New Patient Opportunities' LOOKING FOR TEAM TRAINING? FRONT DESK GODDESS ACADEMY Virtual Courses! Register NOW for...
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Are you experiencing 'covid schedule'?
Many of you are coming off of your best year ever…. 2021 set a new standard, but half way through January some of you are experiencing ‘covid schedule’ - With the new omicron variant not only are some practices finding themselves short-handed, but short on the schedule as well. So what do you do?...
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How to avoid the 'Post-Holiday Hangover'
I love hearing how your practices are booming right now! The last quarter in most dental practices is usually quite fruitful as patients are finally getting in to complete delayed treatment, so a natural busyness is already occurring... add to that the fact that many of you are having record…
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What is 'MISSION:POSSIBLE', and why you should drop everything to join us in Dallas, April 2022!
We just wrapped up the BEST 3 days in Phoenix with some of the BEST doctors and team members! Here's why you should join us for our next MISSION:POSSIBLE Case Acceptance Super-Conference.... · You’re exhausted from putting out fires. · You’re stressed about leaving the office because you ‘need’…
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What happened to our schedule?? How to wipe out last-minute cancelations and no-shows
So you've created this monster... it will take some time to change the mindset of the team AND your patients. How do we train our patients that it’s not ok to cancel last-minute, or simply not show up? It starts with YOU! Related Episodes- Should we charge a cancelation fee? How to handle…
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Dental Festival Recap! 5 things we gained by attending...
Kathleen and I recently attended The Dental Festival in Miami. It was an amazing boost to spend a week with so many dentists, team members, vendors, speakers and influencers that constantly chase growth. We gained 5 valuable things that we couldn't wait to come back and share - these things apply...
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FREE Tips to Improve Your Online Presence - an interview with Open Range Marketing Solutions
Jay O'Dell Open Range Solutions Colorado Springs, CO Call: (719) 283-6001 Email: [email protected] LOOKING FOR TEAM TRAINING? Register NOW for Front Desk Goddess Retreat! January 21, 2022 - Billings, MT February 25, 2022 - Orlando, FL Register NOW for MISSION:POSSIBLE Case Acceptance...
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The REAL reason you may be struggling when it comes to follow-through
What's the difference between those that get stuff done, and those that are slow to progress? It's not what you think! Listen in to this week's episode to find out how you can overcome your worst enemy! LINKS/RESOURCES ASSOCIATED WITH THIS EPISODE- Heartmath Eat That Frog - book LOOKING FOR TEAM...
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Do you find yourself saying 'I already know that...' when it comes to improvement in the dental office?
Do you find yourself saying, 'I already know that...' when it comes to improvement in the dental office? A lot of us are information junkies… I subscribe to all kinds of informational outlets from newsletters to podcasts… We read books we go to seminars, then we wonder why things don’t change!…
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How do you handle patients that don't confirm their appointments?
This episode addresses a question I hear often… How do we handle patients that don’t confirm their appointments? Downloadable resources - How to handle cancelations and no shows LOOKING FOR TEAM TRAINING? Register NOW for Front Desk Goddess Retreat! August 13th - Jacksonville, FL January 21, 2022…
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An Interview With a Front Desk Goddess
In this episode you'll hear my interview with Kassie, Front Desk Goddess at Riverview dental in Carlsbad, New Mexico. Dr. Kanona Felt and his amazing team see patients 12 days a month! With the support of Brady Group coaching, they’ve learned how to work smart so that they can have more time off...
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An Interview with Marc McCartney, featured speaker for Roundtable Extravaganza 2021
Check out this episode for a Roundtable Extravaganza 2021 sneak peek! Marc answers some valuable questions... Who's responsible for your development? How do you handle VDP's (very draining people) on the team? How can I lead if I'm not in charge? If you haven't registered, call Amy now to save…
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Why 'build relationships' with patients?
You think you're in the 'dental business', but you're really in the relationship business! If you truly want a practice that is built around your life instead of trying to fit your life around your dental practice, relationships are paramount. Think you're too busy to build relationships with...
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5 Dumb Questions That Are Killing Your Case Acceptance
We’ve all been trained to ask these questions – whether it was in dental school, hygiene school, or just how we’ve been brought up in our industry when it comes to our communication with patients. In fact most won’t find anything ‘wrong’ with these questions because they’re so commonplace. In…
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Are you experiencing a 'Teamwork Drought'?
Before 2020 we all seemed to get along… or we could at least fake it. But then the most disruptive, drama-filled year happened. Our entire world was turned upside down as a result of the pandemic. We experienced the most divisive presidential election in history. If that weren’t enough, now we’re...
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Focus on Relationships and Success Will Follow! An interview with Dorothy Williams NASM, CPT
In this episode you'll meet Dorothy Williams, my fitness coach. Dorothy has inspired me on so many levels. Not only does Dorothy motivate me when it comes to my health, but her principles for both life AND business align with the core values of the Brady Group - focus on relationships and success...
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How can we create value for patients?
I’m often asked, ‘How can we create value for our patients?’ First of all we need to understand what it is that our patients really care about – then we can create a plan based on their value system. Patients DON’T want your crowns, root canals, implants, or scaling and root planing! So what do...
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Online Marketing - Where should you start?
Today we have a special guest! James Petty, founder of Prime Dental leads James first got into online marketing and lead generation for business in 2000. He quickly understood that if a business was to be successful in the new internet age they must have a profitable internet marketing strategy…
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Ditch the clipboard
As a patient, we fully expect to be greeted with a clipboard as part of our experience in a doctor’s office. It’s the norm. So if you simply want to ‘meet’ your patients’ expectations by being transactional vs. relational, keep doing what you’re doing. If you want to earn their loyalty and make...
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Case Acceptance Success - 13 Things That Must Happen
Not happy with your case acceptance? Stop blaming things outside of your control. It's not your patients. It's not your location. It's not the economy. It's not covid. You have more control than you think!!
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How to fill your doctor's schedule
Are you looking at next week and find that the schedule has way too many openings? Or maybe you had some patients call to move their appointment at the last minute. This week's podcast is all about how to fill your schedule by maximizing today's opportunities
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How to handle the 'i' word without running off patients
Do your patients rely heavily on their insurance when it comes to deciding whether or not to follow through with treatment? Are you losing patients because you aren't 'in-network'? Do you wish you could wean off of ppo's, but keep procrastinating out of fear? This episode gives you real responses...
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Why 'white space' on your schedule is a good thing!
What are the benefits in having a structured schedule, instead of just filling holes? The ability to build your schedule in the dental office around your life vs. building your life around your schedule. More profitability Finish on time Happier Patients! Listen in to discover how you can apply a...
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Why you should get rid of your 'staff meetings' in 2021
Why are staff meetings bad? They turn in to 'gripe' sessions, you talk about a lot but don't followthrough, and they get in the way of production. Listen in to find out what you should do to replace your 'staff meetings'.
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Setting Goals Without Vision Is Worthless!
There’s something about ‘new beginnings’ that allows us to shed the past and look ahead. Some vow to ban sugar from their diets or stop using credit cards, while others might aim to spend more time with the kids. It all sounds good, but what do we do when enthusiasm wanes? What do we do when it...
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How is team drama affecting your team?
Do you hate going to work because there’s an ‘energy vampire’ on the team that drains all of the positive energy? Oh… you say there’s no energy vampire on the team? It might just be YOU!
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Questions you may be asking your patients that are killing your case acceptance
Most of us in the dental industry have been trained to ask questions that really don’t contribute in a positive way to the patient experience, and certainly don’t strengthen patient relationships!
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The Answer Is NEVER No!
This week's episode addresses how to respond to patients that ask for things that don't necessarily fit our vision when it comes to how we can best serve them. Maybe they want to come in during a time when we can't give them one on one attention, maybe they want to make payment arrangements that...
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Should we charge a cancelation fee?
I'm often asked, ‘should we charge a no-show or cancelation fee’? Well, you could, but I'm not sure you'll really accomplish your objective, which is to create good will, develop raving fans for your practice, and keep a profitable schedule. Cancelations and now shows is One of those challenging...
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How to Get New Patients Through the Door
Wish you had more new patients? Looking for a ‘magic pill’ to increase the number of opportunities? It’s likely right under your nose and doesn’t require any additional marketing dollars! Register for Virtual Front Desk Goddess Retreat - Friday, January 22nd, 2021, 9 am - Noon, Central time...
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ABOUT THIS SHOW
Welcome to Front Desk Goddess Diaries, where we show you how to work smarter, not harder because busyness does not equal profitability! Join our conversations where we hope to decrease stress, help you take more time off and have more fun!Front Desk Goddess Diaries is a component of Brady Group LLC led by Dr. Chris Brady.
HOSTED BY
Amy Drewery
CATEGORIES
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Frequently Asked Questions
How many episodes does Front Desk Goddess Diaries have?
Front Desk Goddess Diaries currently has 50 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Front Desk Goddess Diaries about?
Welcome to Front Desk Goddess Diaries, where we show you how to work smarter, not harder because busyness does not equal profitability! Join our conversations where we hope to decrease stress, help you take more time off and have more fun!Front Desk Goddess Diaries is a component of Brady Group LLC...
How often does Front Desk Goddess Diaries release new episodes?
Front Desk Goddess Diaries has 50 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Front Desk Goddess Diaries?
You can listen to Front Desk Goddess Diaries on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Front Desk Goddess Diaries?
Front Desk Goddess Diaries is created and hosted by Amy Drewery.
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