DNP Deep Dive: Caging and Lockbox Services w/ Dennis Hoffman

When it comes to caging donor data, time and accuracy are money and delays and poor data hygiene can cost non-profits a lot in revenue and delayed decision making. The importance of lockbox and caging services have come to the forefront for many organizations since the start of the pandemic, but the mechanics of these vital services remain a blind spot for many seasoned fundraisers. Since 2005, Engage USA has been striving to provide clients with "obsessively accurate data" through the use of innovative technology, transparency, personalization, and a never ending mission to change expectations about data quality in the non-profit space. Their founder, Dennis Hoffman, joins the show to give DNP listeners an education in Caging-101 and talk about the role cagers can play in breaking down data and strategy silos. Topics Discussed Include: - How Dennis' experience as a direct mail fundraiser inspired his pursuit to perfect non-profit data hygiene - A 101 overview of how caging and lockbox services work (including, "Why do they call it caging anyway?") - The role technology has played in creating faster, more accurate caging - Data which cagers can help capture (in addition to donation) that can help streamline and integrate fundraising (For example: Did you know cagers can help retain and catalog survey responses and comment mail?) - How cagers can help nonprofits take advantage of emerging payment methods such as e-wallets - The answer to the TRIVIA QUESTION: What percentage of donations are still made via check? (Listen through the entire interview for an answer which may surprise you) - Plus, much more If fundraising is a V8 engine, caging is the oil which keeps it going. Enjoy my conversation with Dennis Hoffman as we shine a light on a part of the industry which is sometime unsung but is always absolutely vital to the success and optimization of nonprofit fundraising. Show Notes: Dennis Hoffman Founder & CEO Engage USA [email protected] https://engageusa.com/ https://www.linkedin.com/in/sdennishoffman/