EPISODE · Dec 12, 2019 · 11 MIN
DNP QuickTake #8 - Look past the ROI to the LTV
from Dynamic Nonprofits · host Dan Sonners
Dan breaks down why nonprofits might be hurting their retention rates by focusing too much on the return on investment (ROI) from their prospecting program. Instead, he suggests using lifetime value (LTV) as the primary metric to determine the health of your program. Finally, he provides some actionable tips for how your organization can transition to an LTV mindset.
What this episode covers
Dan breaks down why nonprofits might be hurting their retention rates by focusing too much on the return on investment (ROI) from their prospecting program. Instead, he suggests using lifetime value (LTV) as the primary metric to determine the health of your program. Finally, he provides some actionable tips for how your organization can transition to an LTV mindset.
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DNP QuickTake #8 - Look past the ROI to the LTV
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