Don't Buy A Contact Center Until You Listen To This! episode artwork

EPISODE · Jul 22, 2024 · 33 MIN

Don't Buy A Contact Center Until You Listen To This!

from The ActivateCX Podcast · host Frank Rogers

Buy Your CX Tech in a better way!  https://activateCX.arroyo360.com/activateCXtoday--------------Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. Watch now for a deep dive into a competency first mindset with experts Frank Rogers and special guest Amir Hameed!Don't miss out on understanding the power of contact center AI platforms and how they can revolutionize your customer service operations. Watch now to make an informed choice!Chapters:00:00 The Technical Sales Org at RingCentral04:15 How Technical Sales aligns with Product05:50 Home Grown Products08:00 Building the Native App10:17  Incorporating Voice of Customer12:43 Having CEO Input18:07 There is a Sense of Urgency19:35 Where is Partner Alignment Here?22:20 Where the Rubber meets the Road26:44 The Importance of Buying Strategically30:10 How Does the Tech team influence Sales33:01 Closing

Episode metadata supplied by the publisher feed · Published Jul 22, 2024

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Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday -------------- Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more. Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact cente...

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Don't Buy A Contact Center Until You Listen To This!

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This episode was published on July 22, 2024.

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