Don't Use a Do Not Reply Email Address! The Importance of Using a Real Email Address (Season 2 Episode 80)

“Never use a ‘do not reply’ email address” is something that we seem to have been saying for years (because we have). Today we are repeating it, hot on the heels of a real-life example, a retail mini-saga that unfolded for us with a large, well-known online retailer. The saga could have been easily downgraded to a minor glitch, had it not been for the fact that we kept receiving what seemed to be quite urgent, even strident, emails, all from a “do not reply” email address, and with no other way to respond to the email (no alternate email address, no phone number, zip, zero, zilch). It serves as a good reminder that not only can “do not reply” email addresses be incredibly frustrating (especially if some sort of alternate communication option is not provided), but they can also affect your email deliverability, especially when “no reply” email addresses are in fact non-existent email addresses. Prefer to read it instead of listen to it?  Do that here: https://www.isipp.com/blog/dont-use-do-not-reply-email-address/ The Everything Email Marketing blogcast is provided by Get to the Inbox by ISIPP SuretyMail, the founder of the email deliverability industry. For more information about how we can help you get to the inbox go to GetToTheInbox.com