Drei wichtigsten Customer Experience Learnings 2021

Was können wir aus dem letzten Jahr 2021 lernen? Darum soll es heute gehen in dieser kurzen Folge kurz vor den Weihnachtsfeiertagen. Digitalisierung ja, aber nicht ohne den MenschenErst die Mitarbeiter, dann die Kunden und ShareholderResilienz, Flexibilität und Inspiration sind die Treiber Customer Experience hat in den letzten 12 Monaten einen Boost Sondersgleichen. Es geht um die Bedürfnisse der Menschen, sie zu erkennen und darauf personalisiert reagieren zu können. Was neu ist, sind zwei Dinge : Erstens dass wir Ja Customer Journey denken müssen, aber es auf die Situation ankommt. Das heisst im Fachjargon Situation-Awareness. Und zum anderen als zweiten Punkt: Customer Experience ist jetzt auch im B2B Geschäft angenommen. Keynote: Exzellenter Kundenservice und Hospitality als Schlüsselfaktoren für den Erfolg https://youtu.be/PPL0nSUhHdwKatharina Zweig: https://open.spotify.com/episode/0WiwgoZ7iY4TvsbWSThurR?si=XMBjWIbMSmWruRHU6PT7uw🎄Frohe Weihnachten! Viele gute Erkenntnisse dir, Stay tuned for your customers, Deine Peggy

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