E-265 Pool Nation Podcast Inside Heritage: Scott Frost on Culture, Disruption & What’s Next for Pool Pros

In episode 265 of the Pool Nation Podcast, we sit down with Scott Frost, who recently joined Heritage after more than 30 years in the pool industry. From building pools and running service routes to leadership roles in manufacturing and now distribution, Scott brings one of the most complete perspectives in the industry. We dive deep into: His career journey and lessons learned Leadership values and building customer trust Heritage’s culture, growth, and future vision Why servant leadership and customer-first mentality drive success How disruption and innovation are reshaping distribution This is a powerful conversation for every pool pro, business owner, and industry leader who wants to understand what it takes to succeed and grow in today’s pool industry. ⏱️ Chapter Timestamps [00:00] Intro & shoutouts [06:00] PSP Expo updates & Pool Nation Awards [10:00] Scott’s background: family, aviation, and pool beginnings [15:00] Building pools and navigating tough markets [20:00] Lessons from economic downturns [22:00] Mentors and leadership influences [28:00] Rediscovering backyard experiences post-COVID [35:00] Servant leadership & customer-first approach [40:00] Building culture and values in business [50:00] Why Scott joined Heritage & the growth opportunity ahead [1:02:00] Digital tools, disruption, and the future of distribution [1:20:00] Professionalism and elevating the industry [1:30:00] Final thoughts 🙌 Thank You to Our Sponsors This podcast is made possible thanks to our visionary partners: SPPA Blu-Ray XL Excel AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech PoolBrain Nidec