Pool Nation Podcast

In Episode 300 of the Pool Nation Podcast Edgar and John sit down with Mike from Quick Shop Pools and Bellafina Outdoors to talk about the future of pool construction, pool design, and pool business mentorship. If you are a pool service pro, pool builder, or pool business owner looking to grow, this is the pool podcast episode you cannot miss. Mike spent 20 years in law enforcement working federal fugitive task forces, including the team that helped apprehend Whitey Bulger, before going all in on the pool industry. Today, he runs one of the most innovative pool construction companies and pool design showrooms in the country out of Huntington Beach, California. Pool pros who have walked through Bellafina Outdoors are calling it the Disneyland of pool design. We also welcome Luz, Director of Operations at Bellafina, who brings over 20 years of brand and marketing experience into the pool industry, plus Thomas from PAL Lighting and Michelle from Heritage Pool Supply for a full Pool Nation studio conversation on pool builder education, customer experience, and elevating the pool trade for the next generation of pool pros. IN THIS POOL NATION PODCAST EPISODE: - How Mike built a pool construction business from the ground up - The real story behind the Whitey Bulger fugitive apprehension - How the 2008 crash shaped a new vision for the pool industry - Why pool builder mentorship is the missing piece in pool construction - The Bellafina Pro Academy and the future of pool builder education - How to deliver a true pool design experience to homeowners - Why collaboration beats competition in the pool industry - Heritage Pool Supply's quarterly open house partnership with Bellafina POOL NATION PODCAST TIMESTAMPS: 00:00 Welcome to the Pool Nation Podcast 02:00 Thank you to our Pool Nation sponsors and partners 08:30 Meet Mike from Quick Shop Pools and Bellafina Outdoors 10:30 Heritage Pro Service Academy pool boot camp June 6 in Van Nuys 14:30 From law enforcement to the pool industry 16:30 The Whitey Bulger story behind one of America's biggest fugitive captures 21:30 Surviving the 2008 crash and launching a new pool design model 25:00 Why mentorship for younger pool builders matters 30:00 Inside the Disneyland of pool design showrooms 38:00 Why healthy competition makes the entire pool industry stronger 46:00 Industry tea: big changes coming to the pool industry 47:30 Luz on bringing fresh marketing talent into the pool world 58:00 Thomas from PAL Lighting on pool and landscape lighting design 01:08:00 The Outdoor Plus partnership and the tower of fire bowls 01:13:00 Introducing the Bellafina Pro Academy for pool builders 01:17:30 Heritage Pool Supply quarterly open house at Bellafina 01:24:30 Final thoughts for pool pros THANK YOU TO OUR POOL NATION PODCAST SPONSORS: SPPA, Blueray XL, AquaStar Pool Products, Natural Chemistry,   Raypak, Hayward Pool Products, EnCore Brands Heritage Pool Supply Group, Pool Brain, Poolside Tech, Nidec OnCore Filtration

In Episode 299 of the Pool Nation Podcast, Edgar, John “JJ Flawless,” and Zac “The Pool Boy” break down one of the most important conversations every pool pro needs to hear — the signals your business is sending you every single day. From pricing mistakes and route inefficiencies to hiring too late and chasing the wrong growth, this episode dives deep into the real challenges pool service companies face — and how to fix them. But that’s not all… 🚨 BIG NEWS: The Pool Pro Challenge just leveled up — now officially a $20,000+ competition (and pushing toward $25K) thanks to industry partners like BioLab and ProGuard. If you’re serious about scaling your pool business, increasing profitability, and building something sustainable — this episode is a must-listen. 🔥 What You’ll Learn in This Episode: Why more pools doesn’t always mean more profit The hidden cost of poor route density and wasted drive time How growth exposes every weak system in your business When to hire (and why waiting can cost you thousands) How to build additional revenue streams right in your customers’ backyards Why branding builds trust — not just recognition The real reason most pool businesses plateau How top pool pros are scaling to hundreds (even thousands) of pools 🚀 Industry Updates & Announcements: The Pool Pro Challenge Prize Pool jumps to $20K+ (on the way to $25K) Upcoming Heritage Pro Service Academy hands-on training event Launch of Pool Nation certifications New Pool Nation Spotlights featuring real pool pros scaling their businesses ⏱️ Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – What your business is really telling you 02:30 – AI, technology, and adapting in today’s world 05:00 – Real talk: health, burnout, and the grind 12:30 – Heritage Pro Service Academy announcement 15:00 – Creating new revenue streams (cool deck, services, upsells) 19:00 – 🚨 Pool Pro Challenge hits $20K+ 23:00 – Why this prize money is a game changer 31:00 – Pool Nation Spotlights: real growth stories 45:00 – Top 10 lessons from successful pool pros 54:00 – Route density and profitability breakdown 57:00 – Hiring mistakes and the cost of bad employees 01:00:00 – Scaling vs staying small: choosing your path 01:05:00 – Final thoughts and key takeaways 01:17:00 – Outro 🙌 Special Thanks to Our Visionary Partners A huge thank you to our incredible partners who make this podcast possible: SPPA BlueRay XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply ONCore Hayward Pool Products Poolside Tech Pool Brain Neodeck Encore Filtration 👉 Want to grow your business faster? Visit PoolNation.com and get plugged into training, events, and the community that’s changing the industry.

In Episode 298 of the Pool Nation Podcast, Edgar and Zac are joined by industry experts Robbie Walker and Michael Viegas from Solenis to break down one of the most misunderstood areas in the pool industry — spa, hot tub, and cold plunge water chemistry. If you’ve ever treated a spa like a pool… this episode will change everything. We dive deep into: Why hot water chemistry behaves completely differently The truth about biofilm, bacteria, and “human juice” in spas The real differences between chlorine, bromine, and biguanide systems How aeration, temperature, and bather load destroy your chemistry Why your sanitizer disappears overnight The rise of cold plunges and wellness systems And how pool pros can turn spas into a profitable service category This is a must-listen for pool service pros, repair techs, and anyone looking to level up their understanding of water chemistry — especially in smaller bodies of water like spas and hot tubs. 👉 Bottom line: If you're not treating spas differently, you're doing it wrong. ⏱️ Podcast Timestamps 00:00 – Intro: Welcome to Pool Nation Podcast 02:30 – Meet the Guests: Robbie Walker & Michael Viegas (Solenis) 06:45 – Why Spa Chemistry is NOT Pool Chemistry 10:20 – History of Spas: From Romans to Modern Hot Tubs 15:30 – The Rise of Cold Plunges & Wellness Trends 20:10 – The 3 Biggest Differences in Spa Water Chemistry 25:40 – Bather Load: The Truth About “Human Juice” 30:15 – Chlorine vs Bromine vs Biguanide (What Actually Works Best) 38:20 – Why Your Sanitizer Disappears in Hot Water 42:10 – Aeration, Jets & pH Drift Explained 47:30 – Shocking & Oxidation: What You SHOULD Be Doing 52:45 – Biofilm: The Hidden Problem in Every Spa 58:10 – Drain, Purge & Refill: The Right Maintenance Schedule 1:03:20 – Enzymes, Borates & Supplements (What’s Worth It?) 1:08:15 – Ozone, UV & Mineral Systems (Do They Replace Chlorine?) 1:12:30 – Final Thoughts: The Future of Spa & Wellness Industry 🙌 Special Thanks to Our Sponsors A huge thank you to our Visionary Partners for supporting the Pool Nation Podcast: The SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec OnCore Filtration EnCore Brands We appreciate your continued support in helping us grow the pool industry and build a nation of pool pros.

In Episode 297 of the Pool Nation Podcast, Edgar De Jesus, John “JJFlawless,” and Zac “The Pool Boy” sit down with Jose Perez, founder of Encore Filtration also now officially known as The Duke of Dirty Filters. This episode goes deep into one of the most overlooked yet critical components of pool service: filtration  and why it directly impacts water quality, efficiency, customer trust, and profitability. Jose shares his journey from air filtration into the pool industry, why most pool pros are losing money on filters without realizing it, and how innovation, pricing strategy, and protecting the service professional are reshaping the industry. This isn’t just a product conversation it’s a business conversation about margins, competition from online retailers, and what it really takes to build a sustainable pool service company. If you’re a pool pro, service company owner, or industry professional this episode will change how you think about filtration, pricing, and long-term growth. ⏱️ Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:30 – Introducing Jose Perez (Encore Filtration) 04:15 – Why filtration is overlooked in the pool industry 08:20 – Jose’s background: From air filtration to pool innovation 13:45 – Taking the leap into entrepreneurship (no customers, no guarantees) 18:30 – The biggest gaps in the pool filtration market 23:10 – The real problem: Online pricing vs. service profitability 29:40 – Why protecting pool pros matters (and why most manufacturers don’t) 36:15 – The truth about margins, pricing, and customer trust 42:00 – Innovation beyond the product: thinking differently 48:20 – The FIT Kit concept (solving real field problems) 54:10 – How to build loyalty through customer experience 59:30 – The future of filtration & industry standards 1:05:20 – Technology center & raising the bar in testing 1:10:45 – Why “good is not good enough” in business 1:15:30 – Final thoughts & lessons for pool pros 1:18:00 – The birth of “The Duke of Dirty Filters” 💥 Key Takeaways Filtration isn’t just maintenance it’s a profit center Competing with online pricing is one of the biggest threats to pool pros Innovation isn’t just products it’s customer experience + business strategy The companies that win will be the ones that protect the trade If you’re not improving, you’re falling behind good is not good enough 🎙️ Thank You to Our Sponsors We want to thank our amazing Pool Nation Visionary Partners for making this podcast possible: The SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak EnCore Brands Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec Encore Filtration 📲 Connect with Pool Nation Follow us for more content, training, and industry insights: Website: PoolNation.com Instagram: @PoolNationPodcast Podcast: Pool Nation Podcast

In Episode 296 of the Pool Nation Podcast, Edgar breaks down the pool service business systems that help companies scale without losing control. This is Part 2 of the series and it moves from the problem to the solution. If you want to know how to scale a pool service business, this episode walks through the systems that protect profit, improve consistency, and make growth sustainable. Edgar covers the real structure behind pool business growth, including chemical systems, route structure, service consistency, repairs, customer communication, and the numbers every pool pro needs to know. If your company is adding pools but still feels chaotic, these pool business systems can help you create repeatable results and build a stronger operation. This episode is for pool service business owners who want better route efficiency, stronger margins, improved customer retention, and a clearer path to scaling. If you are trying to grow your pool service company without breaking your operations, this episode gives you a practical roadmap. Timestamps 00:00 Intro and Part 2 overview 03:00 What systems really mean in a pool business 07:30 Why operations break before money 12:00 Chemical systems and hidden profit leaks 20:30 How to control chemical creep 28:00 Route structure and profit 36:00 Drive time and margin loss 44:00 Service consistency and reputation 52:00 SOPs and repeatable results 59:00 Repairs and captured profit 1:08:00 Customer communication and trust 1:17:00 The numbers every pool pro must know 1:26:00 What real scaling looks like 1:34:00 Building one system at a time 1:41:00 Final thoughts and Matrix invite Sponsor Section Special thanks to our Pool Nation Visionary Partners for supporting the podcast and the pool industry. SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec Oncore Filtration EnCore Brands

E-295 Pool Nation Podcast. If you’ve ever felt like your pool business is growing… but somehow getting harder, more stressful, and less profitable—this episode is for you. In this episode, Edgar breaks down one of the biggest problems in the pool industry: why companies break when they try to grow. And more importantly, what you need to fix before it happens to you. This isn’t about working harder. It’s about understanding what growth actually does to your business. Because growth doesn’t fix your business… 👉 Growth reveals your business. In this episode, you’ll learn: Why adding more pools can actually make your business worse The critical mistake most pool pros make between 50–100 pools How poor structure leads to burnout, callbacks, and lost profit Why not knowing your cost per pool is killing your business The pricing mistake that keeps you stuck and underpaid How repairs are the hidden profit engine you're walking past every day The mindset shift from technician to true business owner If you’re serious about scaling your pool business the right way—and actually making money doing it—this episode will change how you think about growth forever. This is Part 1 of a 2-part series. In Part 2, we’ll break down the systems and operational structure you need to scale the right way. ⏱️ TIMESTAMPS  00:00 – Podcast Intro & Welcome 01:00 – Why Pool Companies Break When They Grow 03:30 – The Illusion of Growth (Why More Pools Feels Right) 06:00 – The Most Important Stage in Your Business (And Why You Skip It) 09:00 – The Breaking Point: 70–90 Pools 11:00 – When Everything Starts to Feel Heavy 13:00 – How Small Decisions Turn Into Big Problems 15:00 – The Hidden Cost of Rushing (Chemicals, Time, Profit Loss) 17:00 – You Didn’t Fail—You Grew Without Structure 19:00 – The Most Important Question: Cost Per Pool 22:00 – Why Most Pool Pros Don’t Know Their Numbers 24:00 – Route Inefficiency & Profit Leaks 26:00 – When Growth Makes the Math Worse 27:00 – Sponsor Break 31:00 – The Pricing Problem (Why Matching Competitors Fails) 34:00 – The 3 Things Your Price Must Cover 36:00 – The “More Pools” Trap 38:00 – Why More Work Doesn’t Fix a Broken System 40:00 – The Repair Opportunity You’re Missing 44:00 – Turning Pools Into Profit Centers 46:00 – Technician vs Business Owner Mindset 49:00 – Why Most Pool Pros Stay Stuck 50:00 – The Power of Knowing Your Numbers 52:00 – Sponsor Break 56:00 – Key Takeaways: Fix the Foundation Before You Grow 57:30 – What’s Coming in Part 2 (Systems & Scaling) 59:00 – Outro 🤝 SPONSOR THANK YOU  A huge thank you to our Pool Nation Visionary Partners for making this podcast possible: SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Group Hayward Pool Products Poolside Tech EnCore Brands Pool Brain Nidec OnCore Filtration These companies are investing in the future of pool pros and helping us build a stronger industry.

In episode # 294 of the Pool Nation Podcast, Edgar De Jesus sits down live at AquaStar with Bryan Chrissan and Michael Kraus to break down one of the most important topics in the pool industry today training, repetition, and real-world experience. From early career mistakes to high-level field knowledge, this episode dives into what it really takes to build confidence, skill, and success in the pool service industry. You’ll hear real stories from the field including costly mistakes, hard-earned lessons, and the power of mentorship along with a deep conversation on how education in the industry has evolved from basic classroom learning to hands-on, immersive training. Whether you’re a new pool tech or a seasoned pro, this episode will challenge how you think about learning, growth, and what it takes to become elite in this industry. 💡 If you’re not getting reps… you’re not getting better. ⏱️ Chapter Timestamps 00:00 – Podcast intro & Visionary Partners 01:00 – Meet Bryan & Michael + setting the stage 03:00 – Industry changes: Then vs. now in training 07:30 – Real-world mistakes (and what they teach you) 12:00 – Travel story + behind-the-scenes laughs 20:00 – Why networking is EVERYTHING in this industry 25:00 – Pool Nation Bootcamps & $10K Pool Pro Challenge 30:00 – The importance of reps in building confidence 36:00 – Rookie mistakes: filters, pumps, heaters & more 41:00 – Learning from failure vs. wasting time 45:00 – The power of mentorship & calling for help 50:00 – Evolution of pool industry education 56:00 – Why hands-on training beats classroom learning 01:05:00 – Creating a safe learning environment 01:10:00 – Real impact: changing lives through training 01:18:00 – Long-term thinking vs. short-term sales 01:25:00 – Relationships vs. transactions in business 01:30:00 – Final thoughts: learn, share, grow 01:40:00 – Outro + where to connect 🙌 Sponsor Acknowledgment (SEO-Friendly) A huge thank you to our Pool Nation Visionary Partners for supporting this podcast and the pool industry: The SPPA Blu-ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec OnCore Filtration We appreciate everything you do to help move the industry forward.

In episode #293 of the Pool Nation Podcast, we sit down with industry leaders Alicia Stephens and Michael G to break down what innovation really looks like in the pool industry—and why it matters more than ever for pool service pros, retailers, and business owners. From next-generation pool chemicals and faster-dissolving chlorine technology to AI-powered training platforms and the future of education, this conversation goes deep into how the industry is evolving—and how you can stay ahead of it. We’re not just talking about products—we’re talking about thinking differently, solving real problems, and building a better experience for your customers. You’ll hear how innovation is reshaping: Water chemistry and treatment strategies Pool service efficiency and troubleshooting Retail and customer experience Training, certifications, and workforce development Plus… we tease some major upcoming industry disruption you’re going to want to keep your eye on 👀 If you’re a pool pro, business owner, or industry leader looking to stay competitive, this is a must-listen episode. 🎯 WHAT YOU’LL LEARN Why “old school” pool chemistry thinking is holding you back How new chemical innovations are solving real field problems The role of AI in training the next generation of pool pros How to simplify your service process and reduce errors Why innovation isn’t just for big companies—it’s for YOU ⏱️ CHAPTER TIMESTAMPS 00:00 – Intro: Welcome to Pool Nation 02:00 – Meet Alicia Stephens & Michael G 04:30 – Industry energy, culture & community 06:30 – Why innovation matters right now in the pool industry 09:30 – Michael’s background (Harvard, toys, marketing & beyond) 12:00 – Storytelling, branding & marketing in pools 15:00 – What “real innovation” actually means 18:00 – How the pool industry is changing (environment, chemicals, behavior) 22:00 – New product innovation: faster dissolving trichlor & shock technology 26:00 – Solving real problems for pool pros in the field 30:00 – Retail vs service: simplifying chemistry for success 34:00 – Multi-benefit products (the “multivitamin” approach) 38:00 – Algaecide + phosphate innovation explained 42:00 – New category: pool fragrance (yes… seriously 👀) 47:00 – AI-powered training & BioGuard University breakdown 52:00 – The future of education in the pool industry 57:00 – Why embracing change is critical for growth 1:01:00 – Final thoughts: innovation, mindset & opportunity 1:04:00 – Teasing what’s coming next (major disruption ahead) 🙌 THANK YOU TO OUR SPONSORS A huge thank you to our amazing partners who continue to support the Pool Nation mission: SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec / U.S. Motors OnCore Filtration Your support helps us continue to bring education, innovation, and growth to pool pros everywhere. 🚀 FINAL  If you’re serious about growing your pool business, improving your chemistry knowledge, and staying ahead of industry trends—make sure you: ✔️ Subscribe to the Pool Nation Podcast ✔️ Share this episode with your team ✔️ Stay plugged into everything Pool Nation Because the future of this industry belongs to those who learn faster, adapt quicker, and think differently.

In Episode 292 of the Pool Nation Podcast “Best of Pool Nation” episode, host Edgar, along with co-hosts John “JJ Flawless” and Zac “The Pool Boy” Nicholas, bring together some of the most powerful conversations from the Pool Nation Podcast. This episode highlights the voices of pool professionals across the country who are helping shape the future of the swimming pool industry. From leadership lessons and business growth to real stories from the field, this episode captures the spirit of the Pool Nation community and the passion that drives pool pros forward. You'll hear insights from industry professionals including Jennifer Melee, Kristen Meow, Megan Hightower, Alicia Rowe, and more as they discuss their journeys in the pool industry, the challenges they face, and the lessons they've learned along the way. In this episode we discuss: • Leadership lessons from pool professionals • The importance of community and networking in the pool industry • Building strong teams and company culture • The challenges pool professionals face in the field • Growing and scaling a successful pool service business • The power of education and training in the industry Whether you're a new pool technician, seasoned pool professional, or pool business owner, this episode delivers inspiration, real-world insight, and valuable lessons from the Pool Nation community. The Pool Nation Podcast continues to bring together the leaders, innovators, and professionals who are helping raise the standard in the swimming pool industry.   ⏱️ Podcast Timestamps 0:00 – Welcome to the Pool Nation Podcast 1:00 – Special “Best Of” episode introduction 2:00 – Zac shares leadership lessons after visiting Gold Medal Pools 4:00 – Culture, leadership, and motivating your team 5:30 – Kristen’s trip to New Jersey and pool industry observations 7:00 – Megan discusses balancing family and running a pool business 8:20 – Jennifer shares hurricane recovery challenges in Florida 11:30 – The impact of major storms on pool businesses 13:00 – Alicia Rowe joins the conversation 14:30 – Work-life balance and running a pool company 17:00 – Pool Nation Awards and Pool Girl of the Year nominations 18:00 – Behind the scenes of Pool Nation events 20:00 – Industry partnerships and innovation 23:00 – Corey’s journey into the pool industry 26:00 – Mentorship and opportunity in aquatics 29:00 – Innovation in pool equipment and technology 34:00 – Aquastar pipeline filter discussion 38:00 – The future of innovation in the pool industry 41:00 – Hands-on training and educating pool pros 45:00 – Why education is critical for the next generation of pool professionals 49:00 – The power of networking and community 53:00 – How relationships shape careers in the pool industry 58:00 – Preparing for the Pool Nation Awards and conference 1:02:00 – The future of Pool Nation and the industry 🙌 Thank You to Our Sponsors A special thank you to the companies that support the Pool Nation Podcast and help us continue delivering education and innovation to the pool industry. • SPPA • Blu-Ray XL • AquaStar Pool Products • Natural Chemistry • Raypak • Heritage Pool Supply • Hayward Pool Products • Poolside Tech • Pool Brain • Nidec • Oncore Filtration Your continued support helps Pool Nation bring education, training, and industry conversations to pool professionals everywhere.

In episode #291 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas sit down with Michelle Cook from Heritage Pool Supply to discuss the launch of the Heritage Pro Service Program and what it means for pool service professionals across the industry. Michelle Cooke Transcript The conversation dives deep into how Heritage is moving beyond the traditional distributor model to become a true partner in helping pool pros build stronger businesses. Michelle shares the vision behind the new Heritage Pro Service Program, including: • Loyalty rewards designed specifically for service professionals • Monthly rebate payouts through a debit card system • Transparent tracking of purchases and rewards • A brand-new education platform and certification opportunities • Vendor training sessions and Pro Talks every week • The launch of the Heritage Pro Service Academy in partnership with Pool Nation This episode also explores the larger mission of raising the standard in the pool industry by providing pool pros with better tools, better education, and stronger business support. If you're a pool service professional looking to grow your business, improve your technical knowledge, or connect with a stronger industry network, this episode is packed with valuable insights. ⏱️ Episode Timestamps 0:00 – Welcome to the Pool Nation Podcast 1:30 – Introducing Michelle Cook and the Heritage Pro Service Program 3:30 – Industry travel, events, and building the pool pro community 9:00 – Michelle’s background in the pool industry 16:00 – Heritage’s culture and commitment to pool pros 20:00 – What makes Heritage different from traditional distributors 26:00 – The origin of the Pool Tech program 32:00 – Why Heritage launched the new Pro Service Program 36:00 – Rewards, rebates, and supporting small service companies 42:00 – How the rebate and loyalty program works 47:00 – Tracking purchases and rewards through Heritage Pool Plus 52:00 – Monthly payouts and financial benefits for pool pros 56:00 – Education and training opportunities for service professionals 1:03:00 – Certification credits and professional development 1:08:00 – The Heritage Pro Service Academy with Pool Nation 1:18:00 – Why education is critical for the future of the industry 1:24:00 – Business growth, leadership, and scaling a pool company 1:35:00 – The vision for raising the professional standard in the pool industry 1:45:00 – Final thoughts and closing remarks 🤝 Special Thanks to Our Podcast Partners A huge thank you to our Pool Nation Visionary Partners for supporting the podcast and helping elevate the pool industry: SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec Oncore Filtration Your support helps us continue educating and empowering pool professionals everywhere.

Episode 290 Pool Nation Podcast - Are you stuck at 200 pools and can’t break through to the next level? In this powerful episode of the Pool Nation Podcast, Edgar, John,  and Zac sit down with Adam Beech, founder of Pool Brain, to break down the real reason pool service companies struggle to scale. It’s not hustle. It’s not marketing. It’s not “better techs.” It’s consistency. Adam shares how he scaled his pool service company past 1,000 pools and why traditional checklists, rockstar technicians, and reactive management nearly kept him stuck. If you're a pool service business owner looking to grow from 100 to 500 pools (or beyond), this episode dives deep into: • Why hiring “better techs” doesn’t solve scale • The hidden cost of inconsistency • Checklists vs. true workflow systems • How green pools destroy profit margins • Why turnover crushes scaling companies • How automation and AI are changing pool service operations • Reducing chemical costs by up to 40% • Eliminating margin bleed • Building a business that runs without you This episode is packed with real-world operational insights for pool professionals, service companies, and owners who want to build structure instead of chaos. If you want predictable growth, better margins, and fewer fires to put out; this one is for you. ⏱️ EPISODE TIMESTAMPS 00:00 – Welcome to the Pool Nation Podcast 01:30 – Why most pool companies hit a growth wall 05:00 – The myth of the “rockstar technician” 12:00 – What inconsistency really looks like at scale 18:30 – Hustle vs. structure: why effort isn’t enough 22:00 – Why checklists fail in pool service 30:00 – What a true workflow system looks like 36:00 – PSI readings and preventing green pools 44:00 – Chemical automation & margin control 52:00 – AI tab dosing explained 1:05:00 – Eliminating training bottlenecks 1:15:00 – Inventory automation & Heritage integration 1:25:00 – The future of AI in pool service 1:40:00 – Remote monitoring, Water Guru & automation 1:55:00 – Final thoughts: Building scalable pool businesses 🙌 THANK YOU TO OUR VISIONARY PARTNERS We want to thank our Visionary Partners for supporting the Pool Nation Podcast: • SPPA • Blu-Ray XL • AquaStar Pool Products • Natural Chemistry • Raypak • Heritage Pool Supply • Hayward Pool Products • US Motors • Encore Filtration • Pool Brain Your support helps us continue building a Nation of Pool Pros. If this episode brings value to you, share it with another pool pro who’s ready to level up. We’re not just cleaning pools. We’re building better businesses. #PoolNation #PoolServiceBusiness #PoolPros #ScalingBusiness #PoolIndustry #Entrepreneurship #ServiceBusinessGrowth

In Episode 289 of the Pool Nation Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” recap the energy and momentum from the Western Pool & Spa Show and the Southwest Pool & Spa Show, then dive into powerful conversations featuring some of the brightest rising stars and top sales professionals in the swimming pool industry. This episode highlights: The impact of industry trade shows on pool service businesses Leadership development and next-generation talent in aquatics The importance of customer relationships and pool education What separates top-performing sales reps in the pool industry The Pool Nation Awards 30 Under 40 nominees Sales Rep of the Year nominees and what drives their success You’ll hear stories of resilience, entrepreneurship, business growth, and the mindset it takes to build a sustainable and profitable pool service or pool building company. Whether you're a pool service professional, pool builder, sales rep, or industry supplier, this episode delivers insight, motivation, and practical takeaways to help you level up your business. If you're serious about growing your pool company, scaling operations, improving customer retention, and becoming a true Pool Pro — this episode is for you.   ⏱ Episode Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – Western & Southwest Pool & Spa Show Recap 03:00 – Zac’s Idaho adventure & team banter 09:00 – Introducing 30 Under 40 Male of the Year Nominees 13:00 – IPSA Education Fund & Investing in Industry Training 15:00 – James Broderick’s Journey: From Pandemic Startup to Growth Through Referrals 21:00 – Pool Education & “Pool School” for Homeowners 24:00 – Sales Rep of the Year Nominee Introduction 28:00 – Sales Rep Leadership, Market Growth & Industry Relationships 32:00 – Andrew’s Career: Distribution to Manufacturer Rep 40:00 – Daniel’s 30-Year Industry Journey: Retail, Service, Building & Manufacturing 48:00 – Relationship-Driven Sales & Building Market Trust 55:00 – Industry Growth, Mentorship & What’s Next for Pool Pros 🙌 Thank You to Our Visionary Partners & Sponsors We want to thank our incredible Visionary Partners for supporting the Pool Nation Podcast and the pool industry: SPPA BlueRay XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products PoolSide Tech Pool Brain Nidec / US Motors OnCore Filtration Your commitment to education, innovation, and supporting pool professionals nationwide makes this platform possible.

Episode 288 Pool Nation Podcast. Are you busy… or are you actually building a profitable pool service business? In this episode of the Pool Nation Podcast, Edgar, John, and Zac break down one of the biggest traps in the swimming pool industry: confusing being busy with being successful. As we head into peak pool season, many pool pros find themselves working longer hours, adding more pools, and filling every minute of the day — but still feeling overwhelmed, stressed, and underpaid. This episode dives deep into: • Why long hours don’t equal profitability • How busyness hides skill gaps and financial problems • The dangerous cycle of “organized chaos” in pool companies • Why scaling without readiness leads to burnout • How to transition from technician to operator • The role of planning, pricing, and financial clarity in sustainable growth If you’re a pool service business owner trying to grow, scale, or simply survive the busy season without burning out — this conversation is for you. Because readiness isn’t about knowing more. It’s about making better decisions before chaos hits. ⏱️ Episode Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – Why “Busy” Doesn’t Mean Profitable 05:30 – Western & Southwest Pool Shows + Boot Camp Updates 08:45 – The $10,000 Pool Pro Challenge & Raypak AVIA Giveaway 12:00 – The “Busy Trap” in the Pool Industry 15:00 – Hustle vs. Structure: Why Long Hours Aren’t the Answer 19:00 – How Busyness Masks Skill Gaps in Pool Service 22:00 – Stop Being a “Field Medic” – Fix Root Causes Instead 25:00 – The Illusion of Success in a Packed Schedule 28:00 – Why Adding More Pools Isn’t Always the Solution 31:00 – Warning Signs You’re Running in Organized Chaos 34:00 – Creating Space in the Day for Preventative Work 41:00 – Readiness vs. Reaction: Making Better Decisions 45:00 – Where Pool Businesses Get Stuck as They Grow 50:00 – Financial Readiness as a Competitive Advantage 56:00 – Final Thoughts: Work Smarter, Not Just Harder 🙌 Special Thanks to Our Visionary Partners A huge thank you to our Visionary Partners for supporting the Pool Nation Podcast and helping us elevate the pool industry: SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products PoolSide Tech Pool Brain Nidec OnCore Filtration We appreciate your commitment to helping pool pros grow stronger businesses.

In Episode 287 of Pool Nation Podcast is Part 2 of this powerful conversation, Edgar , John “JJ Flawless,” and Zac “The Pool Boy” Nicholas break down the real difference between information and actual training—and why most pool professionals aren’t truly prepared when they walk into a backyard. This episode dives deep into training readiness, skill gaps, and why mistakes keep happening at customer pools instead of in controlled learning environments. If you’ve ever felt confident in a class but froze when things went sideways in the field, this episode explains exactly why—and how to fix it. You’ll hear real-world stories from the field, honest conversations about YouTube education, hands-on training, repetition, and why confidence only comes from practice, not just knowledge. The team also explains how seasonality, pressure, and poor training structures hold pool businesses back—and what owners must do differently moving forward. This episode is a must-listen for: Pool service techs Repair technicians Business owners Managers training teams Anyone serious about growing skills, confidence, and profitability in the pool industry If you want to stop learning the hard way in customers’ backyards and start building real readiness, this episode is for you. ⏱️ Episode Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – Why Part 2 matters: Training vs information 03:00 – YouTube education: Helpful or harmful? 07:00 – Why information feels like progress (but isn’t) 10:00 – The real danger of learning under pressure 15:00 – Why mistakes show up at customer pools first 19:00 – Repetition, muscle memory, and real confidence 23:00 – Hands-on training vs classroom learning 28:00 – Why “figuring it out in the field” became normalized 33:00 – Seasonality and why training gets pushed aside 37:00 – How skill gaps show up operationally, emotionally, and financially 42:00 – Why owners stop training themselves 47:00 – What effective training actually looks like 52:00 – How to choose the right education for your team 58:00 – Final thoughts: Raising the standard in pool education 🤝 Thank You to Our Visionary Partners A huge thank you to our Pool Nation Visionary Partners who make this podcast possible: The SPPA BlueRay XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products PoolSide Tech Pool Brain Nidec / U.S. Motors Encore Filtration – Welcome to the Pool Nation family Your continued support helps elevate education, professionalism, and profitability across the pool industry.

In episode 286 of the Pool Nation Podcast, Edgar De Jesus is joined by co-hosts John “JJ Flawless” and Zac “The Pool Boy” Nicholas for a powerful, honest conversation about training, readiness, and real-world skill development in the pool industry. With trade show season, boot camps, and certifications ramping up, the guys break down the difference between consuming information and being truly prepared to execute in the field. They explore why watching videos and attending classes feels productive—but often falls short when real-life variables, customers, and safety risks enter the picture. You’ll hear why: Information alone doesn’t equal competence Pools are one of the most challenging environments to learn in Repetition, practice, and hands-on training matter more than ever “Figuring it out on the fly” has been normalized—and why that’s a problem The right education now leads to fewer mistakes, more confidence, and more time with your family later This episode is a must-listen for pool service techs, repair techs, builders, retailers, and business owners who want to stop guessing, sharpen their skills, and approach training with the right mindset in 2026. ⏱️ Episode Timestamps (Chapters) 00:00 – Welcome to the Pool Nation Podcast 01:00 – Why this conversation about training matters right now 03:30 – Kicking off 2026 & returning to show season 08:00 – Industry shout-outs & community updates 10:00 – Trade shows, boot camps & upcoming Pool Nation events 16:30 – Upskilling vs. reskilling: what pool pros actually need 18:30 – Information vs. training: why most education doesn’t stick 22:30 – Why confidence disappears in the field 27:00 – YouTube learning vs. real-world execution 31:30 – Why repetition and practice are missing in education 36:30 – Sponsor break 41:00 – Why pools are one of the hardest environments to learn in 47:00 – Working alone in backyards & pressure from homeowners 52:30 – The danger of “figuring it out on the fly” 58:30 – How the industry must evolve training standards 01:06:00 – Final thoughts: education now = freedom later 01:19:00 – Closing & where to see Pool Nation next   Sponsors (Thank You) Big thank you to our sponsors for supporting Pool Pros and helping us keep the education and conversations rolling: SPPA • Blu-ray XL • AquaStar Pool Products • Natural Chemistry • Raypak • Heritage Pool Supply • Hayward Pool Products • Poolside Tech • US Motors / Nidec Also, thank you to Pool Invoice and PoolManUniversity.com for supporting pool industry training and business systems.

In episode 285 of the Pool Nation Podcast, Edgar De Jesús sits down with leadership expert Leanne De Jesús for an in-depth conversation on how pool business owners, service techs, retailers, and builders can grow without burning out, falling behind, or constantly starting over. What is upskilling? Upskilling means improving and expanding the skills you already use in your role — not changing careers, but getting better, smarter, and more effective at what you’re already doing. In the pool industry, upskilling can look like: Developing leadership and people-management skills Improving pricing, financial clarity, and decision-making Learning new equipment, technology, and automation Building sales and customer communication skills Training your team so the business doesn’t rely only on you Reskilling, on the other hand, is learning an entirely new role or function — like moving from service into building, retail, or management. Throughout this episode, Edgar and Leanne break down why most frustration, burnout, and leadership struggles aren’t people problems — they’re skill gaps. They also explain why access to information alone doesn’t create better leaders, and how structure, mentorship, and intentional learning are what actually drive growth. Whether you’re a one-truck operator or scaling a multi-location business, this conversation will help you: Understand when to upskill vs when to reskill Recognize early signs of burnout and stagnation Build stronger leaders and more accountable teams Create growth without chaos Shift from operator thinking to owner thinking This episode isn’t about working harder — it’s about thinking differently so your business can grow with clarity and control. ⏱️ Episode Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:05 – Why upskilling and reskilling matter right now 03:00 – Pool Nation events, shows, and upcoming education 06:10 – What upskilling really looks like in real life 09:45 – AI, technology, and staying relevant 13:20 – How pool pros upskill without realizing it 16:10 – The difference between upskilling and reskilling 18:50 – When you should reskill vs improve your current skills 21:40 – Why people think they need to quit when they really need new skills 25:10 – Learning, testing, applying, and sharing knowledge 30:00 – Burnout, overwhelm, and hidden skill gaps 33:10 – Leadership problems vs skill problems 37:20 – Why information alone doesn’t create better leaders 40:50 – Time, structure, and intentional learning 44:30 – Sponsor break 46:00 – Upskilling business owners for growth and scale 50:30 – Hiring for skill vs hiring for personality 55:10 – Upskilling pool techs: sales, safety, and trust 1:01:40 – Retail teams, product knowledge, and relationships 1:07:30 – Why training fails without structure 1:12:00 – Train-the-trainer mindset and leadership confidence 1:17:40 – Why guided learning and mentorship matter 1:21:10 – The most important mindset shift: growth mindset 1:26:30 – Final thoughts and takeaways 1:30:00 – Closing remarks and where to find Pool Nation 🤝 Thank You to Our Sponsors A huge thank you to our visionary partners who make Pool Nation education possible: SPPA –  US Motors (Nidec) –  Blu-Ray XL –  AquaStar Pool Products –  Natural Chemistry –  Raypak – Hayward Pool Products –  Heritage Pool Supply Your support helps us continue to educate, elevate, and strengthen the pool industry.

In episode 284 of the Pool Nation Podcast, we sit down with Rocco Russo, the 2025 Pool Nation Trainer of the Year, to break down what it really takes to become an elite pool professional. Rocco shares his journey from the HVAC and mechanical trades into the pool industry, how early failures shaped his career, and why confidence, training, and preparation are the true differentiators between average techs and top performers. This is not just a conversation about equipment — it’s about mindset, leadership, and professionalism in the pool service and repair industry. We dig deep into: Why most pool techs undervalue themselves How proper training builds confidence and profitability The parallels between HVAC, mechanical systems, and modern pool equipment Why calling tech support is a strength — not a weakness How trainers and manufacturers can elevate the entire industry together Whether you’re a new pool tech, a seasoned repair pro, or a business owner trying to level up your team, this episode delivers insight you can apply immediately. 👉 If you care about doing the job right, charging what you’re worth, and building a sustainable pool business, this is a must-listen episode. ⏱️ Episode Timestamps 00:00 – Welcome to the Pool Nation Podcast 02:00 – Introducing 2025 Trainer of the Year, Rocco Russo 06:30 – Rocco’s early career in HVAC & mechanical systems 14:45 – First pool heater failure & lessons learned the hard way 22:30 – Why pool techs need confidence, not just tools 32:00 – Training vs. guessing in the field 44:15 – Manufacturer support & why tech support matters 55:30 – Selling value, not price 1:09:00 – What separates average techs from elite professionals 1:25:00 – Rocco’s transition into training & industry impact 1:38:00 – Winning Trainer of the Year & final reflections 1:55:00 – Final thoughts on leadership, education, and growth 🤝 Thank You to Our Visionary Partners This episode is brought to you by our Pool Nation Visionary Sponsors, who continue to support education, training, and growth in the pool industry: SPPA (Swimming Pool Pro Alliance) Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products PoolSide Tech Pool Brain Nidec / U.S. Motors We appreciate your continued commitment to elevating pool professionals across the country.

Pool Nation Podcast Episode 283, a special “best of” style episode packed with real conversations, pool industry insights, and business lessons for pool service, repair, and retail pros. Edgar, John “JJ Flawless,” and Zac “the Pool Boy” kick things off with a quick reset for the new year, including Edgar’s recap from the BioGuard (BioLab) retailer conference in Tulum, Mexico, plus what Pool Pros should focus on as the season ramps up. From there, this compilation jumps into some of the most talked-about topics in the industry: marketing and branding, algae prevention and green pool recovery, a full backyard and pool giveaway, and the legal side of hiring and HR that most pool companies struggle to navigate. The episode wraps with a fun behind-the-scenes conversation with Pool Pro Magazine about creativity, industry trends, and what it takes to produce standout content in the pool world. If you want a single episode that covers pool business growth, pool marketing, algae troubleshooting, hiring compliance, and industry community, this one delivers. Chapter Timestamps 00:00:00 Welcome to Pool Nation + January reset, season ramp-up, and BioGuard conference recap in Tulum 00:05:00 Crystal Rael (SMP + Ultra Lift): marketing, branding foundations, and leading two companies 00:16:00 Alicia Stephens: why algae is worse this year, chlorine costs, prevention strategy, and treatment approaches 00:33:00 Sponsor break 00:43:00 Josh Sherwood: his story in business and the backyard + pool giveaway (how nominations work) 00:53:00 Leanne: HR and the legal side of hiring, compliance resources, and how to protect your business decisions 01:03:00 Sponsor break 01:07:00 Megan Kendrick (Pool Pro Magazine): behind-the-scenes content creation, industry trends, and the shoot stories 01:14:40 Closing message + where to find Pool Nation, Pool Invoice, and Pool Man University Sponsors (Thank You) Big thank you to our sponsors for supporting Pool Pros and helping us keep the education and conversations rolling: SPPA • Blu-ray XL • AquaStar Pool Products • Natural Chemistry • Raypak • Heritage Pool Supply • Hayward Pool Products • Poolside Tech • US Motors / Nidec Also, thank you to Pool Invoice and PoolManUniversity.com for supporting pool industry training and business systems.

In Episode 282 of the Pool Nation Podcast, Edgar breaks down why financial clarity—not activity—is what actually creates control in your pool business. If you’ve ever felt stressed, overwhelmed, or unsure why your business feels heavy even when it’s growing, this episode will hit home. Edgar explains the illusion of control that many pool pros live in and walks through the three numbers every pool business owner must know to build a stable, profitable operation: Average rate per pool • Cost per pool • Net margin This episode is designed specifically for January, when pool businesses finally have breathing room to slow down, think clearly, and make intentional decisions before the busy season hits. Edgar shares real-world lessons from his own journey—from running routes himself to scaling a business—and explains why avoiding your numbers doesn’t eliminate problems, it only delays them. If you’re serious about building a pool business that pays you, protects you, and doesn’t rely on constant hustle to survive, this episode will help you reset how you think about money, growth, and leadership in 2026. 🎯 This episode is for: • Pool service business owners • Pool repair professionals • One-man operations and growing teams • Anyone feeling busy but financially uncertain ⏱️ Episode Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – Why being busy doesn’t mean your business is healthy 05:00 – The illusion of control in pool businesses 08:00 – Why clarity creates control (and reduces stress) 12:00 – Guessing vs knowing your numbers 18:00 – The three numbers that actually matter 24:00 – Average rate per pool: growth vs dilution 30:00 – Cost per pool and emotional pricing decisions 35:00 – Net margin: the difference between a business and a risky job 40:00 – Why not paying yourself is a warning sign 44:00 – What happens when you avoid your numbers 52:00 – How uncertainty creates burnout 58:00 – Why January is the most important month for clarity 1:05:00 – Using slow season to reset before peak season 1:11:00 – Final thoughts: clarity over comfort 1:13:00 – Closing remarks and 2026 outlook 🤝 Thank You to Our Sponsors A huge thank you to the visionary partners who make the Pool Nation Podcast possible: SPPA • Blu-ray XL • AquaStar Pool Products • Natural Chemistry • Raypak • Heritage Pool Supply • Hayward Pool Products • Poolside Tech • US Motors / Nidec Your continued support helps Pool Nation deliver real-world education, business clarity, and leadership insights to pool pros across the industry.  

In Episode 281 of the Pool Nation Podcast, Edgar De Jesus dives into a topic most pool business owners aren’t prepared for - what really happens after you raise your prices. You’ve done the hard part. You ran the numbers. You sent the email. You raised your rates. But then comes the silence… the second guessing… and the fear. This episode focuses on the first 90 days after a price increase, breaking down the emotional, financial, and leadership shifts pool pros experience during this critical window. Edgar explains why post-increase anxiety is normal, how to avoid self-sabotage, and how understanding your true cost per pool transforms pricing from an emotional decision into a leadership strategy. You’ll learn why losing a few customers isn’t failure, how margin creates stability (not just profit), and how aligned pricing leads to calmer leadership, better customers, and a stronger business long-term. If you’re a pool service owner, repair pro, or business operator who wants to raise prices with confidence and keep control of your business after you do - this episode is a must-listen. 🎧 Topics include: The psychology of pricing after you hit “send” Why silence after a rate increase feels dangerous (but isn’t) The difference between emotional vs intentional pricing Understanding true cost per pool and margin protection Why fewer pools can actually mean more profit How pricing affects leadership, stress, and customer retention What to do with new margin (and what NOT to do) Why strong businesses wait 90 days before reacting This episode is part of the Pool Nation Winter Business Series and is designed to help pool pros stop surviving — and start leading. Pool Nation 27th Dec Episode Tr… ⏱️ Episode Timestamps (YouTube / Spotify / SEO Friendly) 00:00 – Welcome to the Pool Nation Podcast 01:10 – Today’s Topic: You Raised Your Prices… Now What? 03:40 – Why the Silence After a Price Increase Feels So Uncomfortable 06:30 – Intentional Pricing vs Emotional Pricing 10:05 – Fear Source #1: Being Underpaid for Too Long 12:00 – Fear Source #2: Emotional Attachment to Customers 14:30 – Fear Source #3: Equating Customer Loss With Failure 17:00 – Why Margin Is Protection, Not Extra Money 20:10 – Understanding True Cost Per Pool 24:00 – Why One Billing Cycle Never Tells the Whole Story 28:00 – Sponsor Break 31:30 – Real Customer Behavior After Price Increases 35:00 – Filtering vs Losing Customers 38:20 – Why Better Customers Matter More Than More Customers 42:00 – How Aligned Pricing Changes Leadership 46:00 – What To Do With Your New Margin 52:30 – Leadership, Strategy, and Long-Term Pricing Reviews 59:00 – Final Thoughts & 2026 Outlook 🤝 Thank You to Our Sponsors A huge thank you to our Visionary Partners for supporting the Pool Nation Podcast and the pool pro community: SPPA (Swimming Pool Pro Alliance) Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products PoolSide Tech Pool Brain US Motors / Nidec Your continued support helps Pool Nation deliver real education, real tools, and real results for pool professionals everywhere.

In episode 280 of the Pool Nation Podcast, Edgar De Jesus is joined by co-host Zach “The Pool Boy” Nicholas for Part 5 of the Winter Business Series, where they break down one of the hardest decisions pool service business owners face: how to raise prices with confidence — without losing customers. Raising prices can feel uncomfortable, emotional, and risky — especially when you’ve worked hard to build your route. Edgar and Zach walk through the real math, the mental hurdles, and the practical strategies pool pros need to protect their margins, improve profitability, and build a sustainable business in today’s changing economy. You’ll learn: Why waiting to raise prices actually makes it harder later How to communicate price increases clearly and professionally What customers really care about (hint: it’s not just price) Why losing a few low-margin accounts can actually grow your business How profitability, consistency, and service quality drive customer retention This episode is packed with real-world examples, mindset shifts, and actionable advice for pool service business owners who want to stop underpricing their work and start running a business that supports their life — not drains it. 👉 Next week: Edgar and Zach continue the conversation with a deep dive into customer retention and value-based service. ⏱️ Episode Timestamps 00:00 – Christmas intro & end-of-year reflection 01:30 – Why raising prices feels so uncomfortable for pool pros 05:45 – The hidden cost of not knowing your numbers 10:15 – When is the right time to raise prices? 14:30 – Why waiting actually makes price increases worse 20:00 – How to communicate price increases clearly and confidently 26:30 – What customer pushback really looks like 33:00 – Losing customers vs. building a healthier business 41:00 – Real-world math: fewer pools, more profit 48:00 – Handling common objections (“I can find someone cheaper”) 54:00 – Fixed-income customers & tough emotional decisions 59:00 – Why customers actually leave pool companies 1:05:30 – Final thoughts & preview of Part 6 (Customer Retention) 🙌 Thank You to Our Podcast Sponsors A huge thank you to our Pool Nation Podcast sponsors for supporting pool pros and helping us deliver real education to the industry: SPPA (Swimming Pool Pro Alliance) Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec / US Motors Your continued support helps elevate education, professionalism, and profitability across the pool industry.

In episode 279 of the Pool Nation Podcast, Edgar De Jesus is joined by co-hosts Zach “The Pool Boy” Nicholas and John “JJ Flawless” for Part 4 of the Winning Business Series, diving deep into one of the most misunderstood — and most important — topics in the pool industry: profit margins. This conversation goes far beyond “raise your prices.” Edgar and Zac break down why margin is the real indicator of business health, how to calculate your true cost per pool, and how to build pricing that actually supports growth, stability, and long-term success. You’ll learn why dollar profit alone is fragile, how thin margins quietly destroy pool businesses, and how the Good / Better / Best pricing model can protect your margins while giving customers choice — especially in a market where consumer confidence is tightening. The episode also covers: How hidden leaks like drive time, chemical creep, and non-billable labor eat away at profits Why knowing your numbers removes fear from price increases How to prepare your routes and customers before raising rates Why winter is the best time to fix your pricing for the year ahead If you’re heading into 2026 without absolute clarity on your pricing, margins, and profitability, this episode is a must-listen for pool service owners, repair techs, and business leaders who want to stop guessing and start building intentionally. ⏱️ Episode Timestamps [00:00:00] Welcome to the Pool Nation Podcast & show intro [00:01:00] Part 4 of the Winning Business Series begins [00:02:30] Why solo podcasts feel different & listener feedback [00:04:00] AquaStar Golden Ticket experience & behind-the-scenes factory tour [00:08:30] Industry culture, leadership, and why AquaStar stands out [00:11:00] Recap of hidden profit leaks from previous episodes [00:14:00] Why margins matter more than dollar profit [00:16:30] Understanding margin percentages (20%, 30%, 40%, 50%+) [00:19:00] Real-world examples of margin failure in pool businesses [00:22:00] How to calculate your true cost per pool [00:24:00] Building pricing based on math — not emotion [00:26:00] Why knowing your numbers changes how you sell [00:29:00] Sponsor break [00:34:00] Good / Better / Best pricing explained [00:38:00] Consumer psychology and why most customers choose “Better” [00:41:00] Using tiered pricing for service and repairs [00:44:00] Preparing for a price increase the right way [00:47:00] Reviewing routes and identifying problem pools [00:50:00] Why winter is the best time to fix pricing [00:54:00] Final thoughts on margins, growth, and confidence [00:56:00] Teaser for Part 5: How to announce price increases [00:57:00] Show outro & where to find Pool Nation resources    🙌 Thank You to Our Sponsors A huge thank you to our visionary partners who make the Pool Nation Podcast possible: SPPA (Swimming Pool Pro Alliance) AquaStar Pool Products Blu-Ray XL Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain Nidec / US Motors Your continued support helps us bring real business education to pool pros everywhere.

In Episode 278 of Pool Nation Podcast, Edgar and Todd broadcast straight from the AquaStar Studio in Ventura, California, where they sit down with two incredible industry leaders: Michelle Watson (Shell’s Pool & Spa) and Max O’Brien (Ventura Pool Pro & IPSA Region 2 Officer). In this powerful, conversation-driven episode, Michelle and Max open up about their journey as pool professionals, navigating growth, scaling challenges, commercial vs. residential service, hiring, California compliance, and the moment every pool pro faces — letting go and trusting a team. Michelle shares how she built a thriving business, her passion for doing things the right way, and how she balances entrepreneurship with surfing three times a week. Max dives into his 24-year pool career, commercial expertise, IPSA leadership, and his unbelievable work with the Ventura County Sheriff’s Underwater Search & Rescue Team, including helicopter deployment training and real recovery missions. This episode is full of leadership, inspiration, business insight, and a deep look at the people elevating the swimming pool industry every single day. Perfect for pool pros who want to grow, lead, and take their business to the next level. Timestamps / Chapters 00:00 – Welcome to the Pool Nation Podcast Kickoff from AquaStar’s studio; Todd, Edgar & crew set the tone for the night. 01:00 – Golden Ticket Event & First Laughs Behind the scenes, late-night jokes, and studio vibes. 03:00 – Edgar Discovers AquaStar’s Hidden Detail A deep reflection on culture, quality, and details inside AquaStar HQ. 05:00 – Shoutouts & Getting Started Celebrating the Instagram Live audience and diving into the episode. 05:30 – Introducing Michelle Watson Pool Girl of the Year 2022, the creator behind the legendary Awards Afterparty, and a powerhouse entrepreneur. 07:00 – Michelle’s Journey: From Solo Operator to Scaling a Team Trusting employees, handling growth, onboarding, preparing for W-2s, and running a business in California. 10:00 – Residential vs. Commercial Pools Why Michelle prefers commercial service and how she navigates health department regulations. 13:00 – Surfing, Balance & Burnout Prevention How Michelle stays grounded and energized while growing her business. 16:00 – Family, Business & Raising Hard Workers Her son’s journey, firefighting dreams, and working alongside family. 18:00 – The Psychology of Scaling a Pool Business Letting go, employee mistakes, customer expectations, and the fear every owner faces. 20:00 – Building a Model That Works Anywhere Charging correctly, doing things legally, and proving success is possible even in tough markets. 23:00 – Introducing Max O’Brien Commercial specialist, remodel expert, and long-time Ventura pool pro. 24:00 – How Max Got Into the Industry From hotel maintenance → equipment installs → building pools → launching his own company. 26:00 – Operating a 130-Pool Service Company Commercial routes, 5-day-a-week accounts, and running teams. 28:00 – Max on Education, IPSA & Training the Next Generation Why he teaches, how he trains, and preparing techs to become future entrepreneurs. 31:00 – Inside IPSA Ventura: The Most Active Chapter in California Education, manuals, sick-route/tech-for-tech coverage, outreach, and 64-member collaboration. 34:00 – Tech-for-Tech Stories That Define the Industry Real examples of chapters covering full routes during illness, injury, and tragedy. 39:00 – Max’s Second Life: Underwater Search & Rescue His 20-year role with the Ventura County Sheriff’s Dive Team — car recoveries, searches, evidence retrieval, and blind-water operations. 41:00 – Jumping Out of Helicopters What helicopter deployments are really like (spoiler: full scuba gear and 35-foot drops). 43:00 – Recoveries, Emotions & Mental Resilience How divers process tough calls and why closure for families matters. 47:00 – Final Thoughts from Michelle & Max Business advice, industry inspiration, and the motor that pushes great pros forward. 50:00 – Closing Words from Edgar & Todd Celebrating leadership, professionalism, and elevating the pool service industry. 🙏 Sponsors A huge thank you to our amazing sponsors who make the Pool Nation Podcast possible and continue supporting education, innovation, and professionalism within the pool industry: AquaStar Pool Products Blu-Ray XL Raypak Poolside Tech – The Attendant Heritage Pool Supply Group Biolab SPPA – Pool Brain Nidec Hayward Your support helps us bring powerful stories and industry-changing conversations to pool pros everywhere.

In this episode of the Pool Nation Podcast, Edgar continues the Winter Business Series with Part 3: uncovering the hidden leaks that silently destroy profitability in your pool service business. If you’ve ever felt like you’re working harder than ever but your bank account doesn’t show it, this episode is for you. Edgar breaks down five of the biggest hidden profit leaks in a pool route: drive time and windshield time, chemical creep (especially in summer), non-billable labor and callbacks, bad route design, and overlooked office and equipment costs like tires, brakes, laptops, phones, software, and printers. He walks through real-world examples using cost-per-pool and burdened labor rate so you can see exactly how “small” inefficiencies quietly erase thousands of dollars in profit every year. You’ll learn how to tighten your routes, track true chemical costs per stop, factor in non-billable time, and build office/vehicle replacement cycles into your pricing so unexpected breakdowns don’t become financial emergencies. This episode sets you up for the next part of the series, where Edgar will dive into margins, good–better–best pricing, and how to build new rates for 2026 based on your real cost per pool. Whether you’re just starting your pool route or you’re scaling with multiple trucks and techs, this is a must-listen if you want to price profitably, protect your margins, and avoid burnout. Chapter Timestamps [00:00:00] Intro & Welcome – Winter Business Series Part 3 [00:01:00] Recap of Cost-Per-Pool & Why Hidden Leaks Matter [00:04:30] The “Invisible” Profit Killers in a Pool Service Business [00:05:30] Hidden Leak #1 – Drive Time & Windshield Time vs. True Labor Cost [00:13:30] Hidden Leak #2 – Chemical Creep, Summer Usage & Per-Stop Chem Costs [00:20:30] Hidden Leak #3 – Non-Billable Labor, Callbacks & Burnout [00:30:30] Sponsor Break [00:34:30] Zach’s “Micro Tasks” Concept & How It Ties Into Profit Leaks [00:36:00] Hidden Leak #4 – Bad Route Design & Route Density Fixes [00:44:00] Hidden Leak #5 – Office, Trucks & Equipment Leaks (Tires, Brakes, Laptops, Phones, Software) [00:56:00] Final Sponsor Break [01:00:30] Final Thoughts, Next Episode Teaser & Encouragement for Pool Pros [01:04:15] Outro – Pool Man University & Where to Learn More Sponsor Thank-You (for show notes) A huge thank you to our visionary partners for supporting the Pool Nation Podcast and the Winter Business Series: The SPPA –  Blu-Ray XL –  US Motors / Nidec –  AquaStar Pool Products –  Natural Chemistry –  Raypak –  Heritage Pool Supply Hayward Pool Products – Poolside Tech Pool Brain Nidec Thank you for your continued support of education and profitability for pool pros.

Pool service pricing has changed — and today we break down the number that decides EVERYTHING in your business: your true cost per pool and cost per stop. In episode 275 of the Pool Nation Podcast, Edgar and Zac go deep into the financial side of running a profitable pool service business. We walk through the 5-minute cost-per-pool calculator, the expenses most pros overlook, how to calculate your real cost per stop, how drive time destroys profitability, and why understanding this number becomes your most powerful business tool heading into 2026. Whether you're a one-pole operator or building a multi-truck operation, this episode will give you the clarity and confidence to price correctly, protect your margins, grow profitably, and eliminate the guesswork. If you’ve ever wondered “How much should I charge?” — THIS is the episode you’ve been waiting for. ⏱️ Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – The intro Edgar finally nailed after 6 years 😂 02:00 – Team updates, nervous presentations & personal branding training 05:00 – Customer retention challenges & why winter months are deceptive 07:00 – Pool guy holidays & California storm stories 09:00 – Price increases for 2026 & what the financial reports are showing 11:00 – Why most pool pros undercharge without realizing it 12:00 – The “aha moment” when you finally calculate your real costs 14:00 – Why small companies MUST learn their cost per pool early 15:00 – The real expenses pool pros forget to include 17:00 – Death by a thousand cuts: the sneaky costs killing your margins 19:00 – Why you don’t need to be a CPA to understand your numbers 20:00 – Step 1 of the 5-Minute Cost-per-Pool Calculator 23:00 – Step 2: Add ALL your expenses (no exceptions) 25:00 – Cost per pool vs cost per stop — and why both matter 28:00 – How cost per stop reveals the “leaks” in your business 30:00 – Why your emotional pricing is hurting your profits 33:00 – The hidden expense that steals thousands: drive time 37:00 – Fuel, maintenance, and the REAL cost of trucks 41:00 – Insurance: the fastest-rising expense in the industry 45:00 – Labor burden explained (your $22/hr tech REALLY costs $28–$30) 49:00 – Red flags to look for when reviewing your chemical spend 54:00 – Office & administrative costs most pros forget to calculate 59:00 – How non-billable hours crush profitability 01:04:00 – Why clarity is the most powerful business advantage 01:10:00 – What’s coming in Part 3: Pricing for 2026 & target margins 🙏 Thank You to Our Visionary Sponsors A huge thank you to our podcast partners and sponsors who make education like this possible: The SPPA – BluRay XL –  AquaStar Pool Products –  Natural Chemistry –  Raypak –  Heritage Pool Supply Group Hayward Pool Products –  Poolside Tech –  Pool Brain NEC / US Motors –  We appreciate your ongoing support and commitment to the pool industry.

In Episode 274 of the Pool Nation Podcast, Edgar and Zac kick off a new business series by tackling the topic most pool pros feel every day but rarely talk about openly: pricing—and how to build real profit into every single service you offer. Fresh off the Pool Nation Conference, the guys recap the buzz around the $10,000 Pool Pro Challenge, shout out this year’s Pool Guy/Girl of the Year and Rookie of the Year winners, and then jump straight into the financial reality of 2025: Equipment prices up 7–9% Chemical costs climbing Insurance and utilities spiking Labor and drive time more expensive than ever Edgar and Zac break down why most pool pros fall behind financially, why so many avoid raising prices until it’s almost too late, and how chasing revenue (more pools, more work) instead of margin (profit per pool) keeps you stuck in the grind. Then they dive into the foundation of your financial health: knowing your true cost-per-pool. They walk through: What really belongs in your cost-per-pool Why your “$20 cost” is probably actually $60+ How drive time, callbacks, office labor, and insurance destroy profit when you ignore them The danger of relying only on apps for chemical costs without looking at what actually leaves your bank account This is Part 1 of a multi-episode series on Pricing Power: Building Profit Into Every Service. By the end of this episode, you’ll see why you need to know your numbers. In the next episodes, they’ll show you how to calculate your cost-per-pool in five minutes, build in margin, raise prices confidently, and keep more of your customers. If you’ve ever looked at your account balance and thought, “Why am I working seven days a week and still feel broke?” …this episode is for you. ⏱️ Episode Chapters / Timestamps [00:00:00] Intro – Pool Nation Podcast opening & show welcome [00:01:00] Edgar sets the stage – Today’s topic: pricing & building profit into every service [00:02:00] Zac on “slow season” that isn’t really slow – using this time to dig into the back end of the business [00:03:00] Post-conference recap – Pool Nation Conference, Awards, $10K Pool Pro Challenge & winners [00:06:00] The reality of 2025 – builders slowing, costs rising everywhere, and what that means for service companies [00:07:00] Equipment price increases – Pentair, Hayward, Jandy and what those jumps mean for your margins [00:09:00] Everything is up – chemicals, supplies, test kits, office supplies, utilities, and why it all creeps up unnoticed [00:11:00] The “loss leader” trap – why weekly maintenance should NOT just be a way to get repairs [00:12:00] Treating each vertical as a micro-business – service, filters, startups, repairs all need to be profitable [00:14:00] Why most pool pros fall behind financially – running on revenue instead of margin [00:16:00] The “busy but broke” problem – working 7 days a week and still not seeing the profit [00:18:00] The power of knowing your numbers – the “aha” moment when techs finally see their true cost [00:19:00] Why pros avoid raising prices – fear of confrontation, customer pushback, and delaying until it’s too late [00:21:00] Reality check – your costs don’t wait just because you’re uncomfortable raising rates [00:23:00] Confidence through clarity – how cost-per-pool gives you certainty in your pricing decisions [00:27:00] What is cost-per-pool really? – total cost vs gross profit and why both matter [00:31:00] Breaking down cost-per-pool – chemicals, labor, payroll tax, workers comp, admin labor, gas & more [00:34:00] Drive time & hidden minutes – the silent profit killer nobody tracks [00:37:00] Vehicle wear and tear – tires, oil changes, brakes and why they belong in your cost [00:38:00] Insurance creep – auto, GL, workers comp and why they keep climbing [00:40:00] Replacing equipment & office gear – computers, printers and where that money really comes from [00:42:00] Scenario math – why your “$30 stop” might only be making you $5–$6 [00:45:00] Hidden leaks – algae treatments, extra time on site, “little favors” and non-billable work [00:48:00] Growth reality – what you can do as a one-poler that breaks you once you have a team [00:51:00] The four phases of business – why what worked at 40 pools won’t work at 200 [00:55:00] App data vs real-world costs – what your app tracks (and what it completely misses) [00:59:00] Edgar’s warning – don’t get lost in 300 individual pools, start with total cost-per-pool [01:01:00] What’s coming in Part 2 – 5-Minute Cost Calculator, margins, price increases & customer retention [01:02:00] Final thoughts – foundational principle: financial wellbeing of pool pros & “know your numbers” 🙌 Thank You to Our Visionary Partners & Sponsors This episode is made possible by our incredible Visionary Partners and sponsors who support education and financial success for pool pros: The SPPA –  Blu-Ray XL – AquaStar Pool Products –  Natural Chemistry –  Raypak –  Heritage Pool Supply Hayward Pool Products – Poolside Tech Pool Brain Nidec US Motors – Thank you all for your continued support of the Pool Nation Podcast and the Pool Nation community.

In this episode 273 of the Pool Nation Podcast, John “JJ Flawless”, Zac the Pool Boy Nicholas, and special guests Tim Moore and Jim D’Angelo from US Motors/Nidec dive deep into one of the biggest changes hitting the pool industry — the new DOE pool pump regulation. They break down what it means for pool professionals, how to stay compliant, and how this regulation can actually become a profitable opportunity. Discover why the Neptune Variable Speed Motor is becoming a must-have for service techs, how it works with existing pumps, automation systems, and time clocks, and how to educate your customers on energy savings without sounding “salesy.” Whether you’re a pool service tech, repair pro, or business owner, this episode will help you stay ahead of the curve — and turn regulation into revenue. Episode Timeline [00:00] Intro: Welcome to the Pool Nation Podcast — hosted by John and Zac, with Edgar out of studio. [00:03:00] Guests Introduced: Tim Moore and Jim D’Angelo from US Motors join to talk about DOE regulations. [00:04:00] Regulation Overview: The new DOE rule for replacement motors — what changed since 2021. [00:06:30] Phase Two Coming: The 2027 addendum that will extend variable-speed requirements. [00:09:00] Impact on Pool Pros: How variable speed motors affect day-to-day operations. [00:12:00] The Opportunity for Growth: Turning the regulation into a positive and educating homeowners. [00:15:00] Selling Smart, Not Hard: How to explain energy savings simply and effectively. [00:17:00] Variable Speed Advantage: The Neptune motor’s affordability, efficiency, and flexibility. [00:21:00] Stocking Smarter: How to carry fewer SKUs and save time with the Neptune lineup. [00:23:00] DOE Mode Feature: The “smart mode” that calculates run time and flow for maximum efficiency. [00:27:00] Real Energy Savings: Explaining ROI and the financial benefits to customers. [00:31:00] Compatibility: How Neptune integrates with time clocks, automation, and older systems. [00:37:00] The MAP Policy Conversation: How US Motors is pursuing MAP pricing to protect pool pros. [00:44:00] Time Clocks & Booster Pumps: How to wire and repurpose time clocks with variable speed motors. [00:48:00] Freeze Protection Solutions: Repurposing thermostats for better freeze control. [00:52:00] Automation Systems: Step-by-step on connecting Neptune motors with major automation brands. [00:56:00] Educating Customers: Selling efficiency without sounding like an upsell. [01:00:00] Cleaner, Safer Pools: How proper circulation improves clarity and safety. [01:05:00] Training Resources: Where pros can find installation videos, manuals, and calculators. [01:07:00] Real-World Savings Calculations: How to show customers the dollar value of switching. [01:13:00] Final Thoughts: Why the future is bright for pool pros embracing change. [01:16:00] Outro: Closing thanks and shoutouts to reps across the country. Special Guests Tim Moore, Neptune Sales – US Motors/Nidec Jim D’Angelo, National Sales Manager – US Motors/Nidec Thank You to Our Visionary Sponsors The SPPA –  US Motors / Nidec –  BluRay XL –  AquaStar Pool Products –  Natural Chemistry –  Raypak –  Hayward –  Heritage Pool Supply, Poolside Tech,  Pool Brain –       

In this Episode 272 of the Pool Nation Podcast, we’re bringing together some of the most memorable, powerful, and inspiring moments from across the Pool Nation Podcast. From laughter and lessons to heartbreak and hustle — this episode is packed with real stories from pool pros who are shaping the future of our industry. Hear from Jennifer Melee, Kristen Meow, Megan Hightower, Alicia Rowe, and Casey McGovern as they share life, leadership, and resilience — followed by conversations with Jamie Novak and Chris Marcano from Natural Chemistry, celebrating 35 years of innovation, and a deep-dive with the PHTA team (Sabina Hickman, Jeannie Mendelson, and Jeff Hendrickson) on leadership, education, and uniting the industry. We wrap it up with laughs and insights from Todd Pieri, Corey Wax, and Michael Kraus of AquaStar — talking about the power of team culture, innovation, and community. Whether you’ve been part of the Pool Nation family from the start or you’re new to the show, this episode captures what Pool Nation is all about: education, connection, and raising the bar for pool professionals everywhere. 🔹 Featuring stories on leadership, tragedy and triumph, business culture, product innovation, and the heart behind the pros. 🔹 Brought to you by the Pool Nation Podcast — where we’re building a Nation of Pool Pros. 🕒 Chapter Timestamps Time Segment 00:00 Intro – Welcome to the Pool Nation Podcast 01:00 “Best Of” setup and guest lineup 03:15 Jennifer, Kristen, Megan & Alicia – Life, business, and laughter in the field 16:30 Casey McGovern – Tragedy, water safety, and the ripple effect 37:45 Natural Chemistry’s 35 Years – Chris Marcano & Jamie Novak on innovation and legacy 1:23:50 AquaStar’s Dream Team – Todd Pieri, Corey Wax & Michael Kraus on culture and teamwork 1:51:40 Closing reflections and Pool Nation updates   🏆 Special Thanks to Our Sponsors This episode is brought to you by the amazing partners who help us raise the tide for the entire pool industry: SPPA –  Raypak –  AquaStar Pool Products – Natural Chemistry –  BluRay XL – TUS Motors / Nidec – Hayward  AquaStar Heritage Pool Supply Nidec Pool Brain Thank you to all our sponsors for supporting education, innovation, and growth within the pool industry.

In episode 271 of the Pool Nation Podcast — where it’s all pool talk (and we ain’t talking about netting and jetting)! In this Best of Pool Nation special, Edgar, John, Zach, and the Cannonball King himself, Spider, host an action-packed lineup featuring Heritage Pool Supply, Aquastar, and the Pool Nation Hall of Fame inductees. Get ready for a mix of laughs, real stories, industry insight, and a few surprises — from distribution and leadership to water safety, Hall of Fame jackets, and even where this year’s After Party might be! Whether you’re a pool pro, supplier, or industry insider, this episode has something for everyone who’s part of the Nation. ⏱️ Chapter Timestamps 00:00 – Welcome to the Pool Nation Podcast – Intro & the Marco Polo Champ Returns 01:30 – The “Best of Pool Nation” and why this episode matters 05:20 – Heritage Pool Supply joins the studio: meet Logan, Jeff, Grayson, Chris & Isaac 13:40 – Real talk from behind the counter: how distribution supports pool pros 24:10 – Building bridges between service, retail, and distribution 33:15 – Spider’s Cannonball & JJ’s “two wake-up mornings” story 41:00 – Aquastar x Every Child a Swimmer – safety, purpose & partnership 56:30 – Casey McGovern, Todd Pierre, and Steve Barnes join the conversation 01:10:00 – Why Aquastar’s partnership goes beyond donations 01:27:40 – The emotional side of leadership & water safety awareness 01:40:00 – Pool Nation Hall of Fame: celebrating legends Steve Barnes & Terry Arko 01:54:00 – Behind the scenes: the jacket redesign & Hall of Fame stories 02:10:00 – Remembering Bob Lowry and how his legacy shaped Pool Nation 02:25:00 – Future of the Pool Nation Awards & 2025 After-Party scouting 02:37:00 – Closing thoughts: unity, education, and the future of our industry 💥 Featured Guests Logan, Jeff, Grayson, Chris, and Isaac – Heritage Pool Supply Casey McGovern – Every Child a Swimmer Todd Pierre & Steve Barnes – Aquastar Pool Products Terry Arko – Industry Hall of Fame Inductee 🙌 Special Thanks to Our Sponsors SPPA – Pool pros’ trusted insurance partner.  US Motors – Neptune Variable Speed Motor: smart, quiet, efficient.  BluRay XL – The real mineral purifier. bluerayxl.com AquaStar Pool Products – Safety, innovation, and performance.  Natural Chemistry – Simplify your service.  Raypak – The future of heating with Nitec™ technology.  Hayward – Innovation that shines bright. 

Episode 270 Pool Nation Podcast. Welcome to a special Best of Pool Nation Podcast episode! This week, we’re celebrating some of the most inspiring and hardworking professionals in the pool industry — the people who embody what it means to be part of a Nation of Pool Pros. In this special feature, Megan Kendrick from Pool Pro Magazine joins Edgar De Jesus to talk with James Broderick, Aiden Dunn, and Nick LaPointe — all nominees for the Pool Nation 30 Under 40 Pool Pro of the Year Award. Hear how James built JB Pools from the ground up, how Aiden grew his family business into a thriving operation, and what drives each of them to raise the bar for service and professionalism. We also feature highlights from powerful interviews with industry leaders like Josh Sandler, CEO of Gold Medal Pools, who shares his family’s multi-generation legacy and how they grew through the 2008 recession, and a fun conversation with Brian Croson, Johnny Davis, Andrew Raglin, and Daniel Nicholas, all nominees for Pool Sales Rep of the Year, sharing stories, laughter, and lessons from the field. 💡 Whether you’re just starting out or running a multi-team operation, these stories remind us why passion, grit, and integrity matter most in the pool industry. 🎧 Listen now to get inspired, laugh with the crew, and celebrate the people moving the pool industry forward. Chapters: 00:00 – Intro: Welcome to the Best of Pool Nation 01:20 – Megan Kendrick joins the show 03:00 – James Broderick on building JB Pools 12:15 – Aiden Dunn’s family legacy and growth 18:50 – Customer trust and service lessons 24:00 – Green-to-Clean of the Month shout-out 27:10 – Interview with Josh Sandler, CEO of Gold Medal Pools 49:00 – Building through the 2008 recession 58:30 – Sales Rep of the Year nominees panel: Brian, Johnny, Andrew & Daniel 1:10:00 – Funny behind-the-scenes moments 1:20:00 – Final thoughts and wrap-up

In Episode 269 of the Pool Nation Podcast, Edgar De Jesus sits down with Megan Kendrick from Pool Pro Magazine and the incredible female nominees from the Pool Nation Awards 30 Under 40 — Nelly Allen, Katie Morrissey, Maddy Vandiver, and Sarah Hoopes. These powerhouse women share their journeys, challenges, and the lessons they’ve learned while shaping the pool industry’s future. From leadership and training to innovation and resilience, each story highlights the strength and passion behind the next generation of pool pros. 💡 What You’ll Learn: How each nominee built their career and broke through barriers Leadership lessons from women redefining success in the pool industry Balancing personal growth, mentorship, and career in a demanding trade Behind-the-scenes stories from Pool Pro Magazine’s 30 Under 40 What to expect at the Pool Nation Awards in Las Vegas 🎧 A must-listen for anyone passionate about growth, recognition, and empowering women in the pool industry.   🕒 Timestamps 00:00 – Welcome to the Pool Nation Podcast 01:00 – Introducing Megan Kendrick & the Queen of Marco Polo 02:00 – Shoutout to sponsors and audience 04:00 – Meet the 30 Under 40 Female Nominees 06:00 – How Nelly transitioned from hospitality to the pool industry 10:00 – The evolution and impact of Amenity Collective 15:00 – Customer service lessons from hospitality to pool service 20:00 – Building communication and customer trust 25:00 – Katie’s journey from Happy Pools to Aquastar 28:00 – Surviving California wildfires and rebuilding a business 35:00 – Wiring pumps and the $10K Pool Pro Challenge 40:00 – Maddy’s journey from lifeguard to industry trainer 45:00 – Leadership through teaching and empowering technicians 50:00 – Managing large teams and running a thriving Atlanta company 55:00 – Sarah’s story: from swim instructor to GM in Arizona 58:00 – Leading a 700-pool operation under Arizona’s heat 01:02:00 – Running marathons and pushing limits 01:05:00 – The importance of education and community in the pool industry 01:07:00 – Closing thoughts and invitation to the Pool Nation Awards 💙 Special Thanks to Our Sponsors This episode is brought to you by our Visionary Partners, who help make the Pool Nation Podcast possible: 🌟 The SPPA – The premier insurance provider for pool pros 🌟 Blu-Ray XL 🌟 AquaStar Pool Products 🌟 Natural Chemistry 🌟 Raypak 🌟 Heritage Pool Supply 🌟 Hayward Pool Products 🌟 Poolside Tech 🌟 Pool Brain 🌟 Nidec Thank you for your continued support in driving education, recognition, and excellence across the pool industry.

In Episode 268 of the Pool Nation Podcast, Edgar, Zac, and Spider sit down with Alicia Stephens and Ted Lawrence from BioLab to uncover what really goes into developing the pool products we all use. From the first spark of an idea to the science labs, testing pools, and final packaging, you’ll hear how innovation happens in the world of pool chemistry. Discover how products like phosphate removers, enzymes, and multi-purpose chlorine tabs are developed, tested, and approved. Ted and Alicia pull back the curtain on research & development, product testing, AI-powered education tools, and even wild stories from their labs (yes — human hair testing and “bather waste” simulations are real). The team also talks about AI’s growing role in education and production at BioLab, industry collaboration, and the importance of elevating the pool industry through innovation and training. Perfect for service pros, retailers, and manufacturers who want to understand how products are made and why quality matters. [00:00] Intro and opening banter with Spider, Alicia, and Ted [00:06] $10,000 Pool Pro Challenge and Pool Nation Awards update [00:10] Pool Nation Conference overview — tracks and classes [00:14] Introducing BioLab’s innovation process (“Napkin to Shelf”) [00:18] How ideas become products & the role of formulation chemists [00:23] Wild testing methods — human hair, bather waste & lab pools [00:26] Product safety, shelf life & field testing in real pools [00:31] Encapsulated chlorine tabs and BioLab’s manufacturing difference [00:38] Patents and IP — protecting formulas and technology [00:41] The evolution of phosphate removers & BioLab’s shift in philosophy [00:47] Market research and deciding which products to launch [00:52] Packaging engineering, label testing, and launch process [00:57] How BioLab educates dealers and service pros nationwide [01:18] AI in education — avatars and BioGuard University [01:26] The future of training and collaboration in the pool industry [01:31] Closing thoughts and Matrix class plans at BioLab HQ Special thanks to our visionary sponsors for making this episode possible: SPPA – Service Professionals Pool Association, BluRay XL, AquaStar Pool Products, Natural Chemistry, BioLab, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Nidec US Motors. Your partnership helps us continue to educate, elevate, and celebrate pool professionals everywhere.

Today in Episode 267 of the Pool Nation Podcast we drop a big announcement: Pool Nation and SPPA are partnering to unite more than 7,200 pool pros under one roof — the largest member-based program our industry has ever seen. Edgar and Zac sit down with Danielle, CEO of SPPA, to unpack what this means for you: a revamped Pool Man University platform, a Pool Nation Water Chemistry Certification path, quarterly business mastermind groups, member perks, rebates, and resources, plus mini-course learning tracks you can implement the next day. We also preview the $10,000 Pool Pro Challenge finals at PSP/Deck Expo Las Vegas, the Pool Nation Awards, and the two-day Pool Nation Conference (Business, Technical & Hands-On tracks). If you care about profitability, customer retention, leadership, safety, and chemistry, this episode is your new playbook for 2026. Chapters & timestamps 00:00 – Intro, sponsors, and… finding a nickname for Devon 02:40 – Zac returns; quick banter & show setup 06:45 – $10,000 Pool Pro Challenge (PSP Expo: Oct 22 qualifiers, Oct 24 finals) 07:50 – Pool Nation Awards + Conference overview (Oct 24–25; 3 tracks) 08:45 – Big headline: Pool Nation × SPPA strategic partnership 10:00 – Why this partnership? Mission alignment: protect & make pool pros financially successful 12:45 – Customer experience & SPPA service mindset (Ashley/Bailey shoutouts) 16:10 – Scale matters: uniting 7,200+ members to drive ROI 17:10 – What’s rolling out: revamped LMS/PMU, water chemistry certification, perks & resources 19:30 – The 5 core pillars: Business/Profit, Chemistry, Safety, Leadership, Customer Experience/Retention 23:05 – Practical training you can implement the next day 24:05 – From “motivated” to executing: one-page action plans & success stories 26:05 – One-stop shop vision: all the training in one place 26:55 – Perks, rebates, promos at scale (prices keep rising—here’s help) 33:00 – Education Fund: lowering the barrier for new/smaller companies 50:45 – 2026 launch preview: Water Chemistry Certification with levels, quizzes, in-person options 55:00 – Quarterly Business Mastermind Groups (free year one for SPPA members); first topic: Turning Pools Into Profits 1:01:00 – Mini-courses / tracks: deep dives on one topic (e.g., Profitability, Hiring, etc.) 1:08:00 – Not just a platform — an ecosystem (Nation of Pool Pros) 1:08:45 – Roadmap & timing: emails, registration link, staged rollouts, early rebates 1:11:00 – Where SPPA sees members in a few years: faster growth through access & community 1:26:30 – Final thoughts: alignment, mission, and how we lift the industry together 1:31:30 – What’s next: watch your inbox for the registration link to activate benefits Thanks to our visionary partners & sponsors Huge thank-you to our partners who make this possible: SPPA, Blu-Ray XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and U.S. Motors (Neptune Variable Speed Motor) — plus everyone supporting the Pool Nation Conference, Awards, and the $10K Pool Pro Challenge.

In Episode 266 of the Pool Nation Podcast Edgar John dig in with Aquastar, Poolside Tech, and Raypak on how open collaboration (not vendor lock-in) is unlocking smarter automation, safer equipment, and real freedom of choice for pool pros and builders. We talk best-in-class integration (pump + filter + automation + heater), remote diagnostics that prevent truck rolls, why being privately held matters for innovation, and the mindset shift from “good enough” to category excellence. Plus: PSP/Deck Expo Las Vegas updates (Pool Nation Conference Oct 24–25), the $10K Pool Pro Challenge (Oct 22), and the Pool Nation Awards (Oct 23) with a call to vote before Oct 1. Sponsor shoutouts to SPPA, Blu-Ray XL, AquaStar, Natural Chemistry, Heritage, Hayward, Poolside Tech, Pool Brain, and US Motors/Neptune. If you service pools, manage vacation rentals/Airbnbs, or build pads, this episode is a masterclass on efficiency, reliability, and customer experience—straight from the teams installing thousands of new systems right now.   Chapter Timestamps 00:00 – Show open: New intro + welcome to Pool Nation 01:00 – Edgar sets the stage: “The New Three” and freedom of choice 02:30 – Sponsor thanks & co-host banter (Zac’s “Naked & Afraid” bit) 03:45 – Why this matters: vendor lock-in vs. innovation on the pad 07:00 – Event rundown: PSP/Deck Expo, $10K Pool Pro Challenge, Awards & voting deadlines 08:30 – What is “The New Three”? (Aquastar + Poolside Tech + Raypak) 09:45 – Built to work together: category expertise and simple configuration 11:30 – End-user wins: safety, efficiency, quality—why it’s a “homeowner home run” 13:00 – Culture check: collaboration over competition (and why it’s rare) 14:30 – Continuous improvement: using real-world data to ship fixes fast 15:40 – Stop the truck roll: remote diagnostics that save hours (and weekends) 18:00 – Designing for the pool pro: Friday-afternoon problems solved 20:00 – Real stories: Airbnb heat control, setpoint tweaks, going in prepared 21:30 – Knowledge base + support that actually calls you first 24:00 – Proactive support & “did you have a good time installing it?” 26:00 – Live shoutouts to the community 28:00 – How the partnership formed: aligned values → an open ecosystem 31:00 – Breaking the bundle: why choice pressures everyone to build better 33:00 – Non-negotiables: safety, efficiency, quality, longevity 36:00 – Voice of the customer: what pros kept asking for 38:00 – Why being privately held changes everything (no shareholder handcuffs) 41:00 – Culture > strategy: moving fast without red tape 44:00 – Industry rant (facts!): doing the right thing for pros & homeowners 46:00 – Sponsor Break #1 (Conference + partner spots) 51:00 – Back from break: core values lived, not poster-ized 52:30 – Day-to-day collaboration: data sharing & “fix it in days, not quarters” 56:30 – Pool pros as part of the improvement loop (without extra work) 1:03:00 – Meetings? Nah—access, trust, and jumping on issues 1:05:00 – Edgar’s automation pain story → how the new stack solves it 1:07:00 – Why freedom of choice matters to homeowners and pros 1:10:30 – Pads stayed primitive while homes got smart—time to catch up 1:12:00 – Pipeline filter & first-swing wins; what v2 will unlock 1:15:00 – Competition heats up: big three start reacting (that’s good) 1:18:00 – Sponsor Break #2 (Conference + partner spots) 1:23:00 – Final segment setup + more shoutouts 1:24:00 – Final thoughts (Todd): innovation that justifies replacement before failure 1:26:00 – Final thoughts (John): how we position upgrades to deliver real ROI 1:30:00 – Gratitude, teasers (sorry—no spoilers!), Vegas see-you-there 1:32:00 – Outro + where to find us ✅ Sponsor List We couldn’t do this podcast without the support of our visionary partners: SPPA – General Liability Insurance for Pool Pros → thesppa.com Blu-Ray XL – The real mineral purifier that cuts costs & labor AquaStar Pool Products – Makers of the Pipeline cartridge filter Natural Chemistry – Specialty water care & phosphate removal solutions Heritage Pool Supply – Education Fund & industry support Hayward Pool Products – Pool and spa innovation, including Universal ColorLogic® 2.0 Poolside Tech – Pool Attendant® automation and remote pad intelligence Pool Brain – Business software built for service companies US Motors / Nidec – Neptune variable speed motor, versatile VS upgrades Raypak – Avia HD heaters with NiTec™ technology for scale resistance 📣 About the Pool Nation Conference This is the only conference in the pool industry that combines business, technical, and hands-on training into one powerhouse event. 📍 When & Where: October 24–25, 2025 at the PSP/Deck Expo, Las Vegas Convention Center, North Hall 📊 Business Track: Financials, pricing, leadership, hiring, and scaling your company 🔧 Technical Track: Water chemistry, automation, plumbing, heaters, and troubleshooting 🛠️ Hands-On Track: Real equipment, real installs — strip wires, take apart heaters, install pumps You’ll leave with practical skills, tools you can use immediately, and connections that accelerate your growth. 👉 Register today at poolnation.com or poolspapatio.com.  

In episode 265 of the Pool Nation Podcast, we sit down with Scott Frost, who recently joined Heritage after more than 30 years in the pool industry. From building pools and running service routes to leadership roles in manufacturing and now distribution, Scott brings one of the most complete perspectives in the industry. We dive deep into: His career journey and lessons learned Leadership values and building customer trust Heritage’s culture, growth, and future vision Why servant leadership and customer-first mentality drive success How disruption and innovation are reshaping distribution This is a powerful conversation for every pool pro, business owner, and industry leader who wants to understand what it takes to succeed and grow in today’s pool industry. ⏱️ Chapter Timestamps [00:00] Intro & shoutouts [06:00] PSP Expo updates & Pool Nation Awards [10:00] Scott’s background: family, aviation, and pool beginnings [15:00] Building pools and navigating tough markets [20:00] Lessons from economic downturns [22:00] Mentors and leadership influences [28:00] Rediscovering backyard experiences post-COVID [35:00] Servant leadership & customer-first approach [40:00] Building culture and values in business [50:00] Why Scott joined Heritage & the growth opportunity ahead [1:02:00] Digital tools, disruption, and the future of distribution [1:20:00] Professionalism and elevating the industry [1:30:00] Final thoughts 🙌 Thank You to Our Sponsors This podcast is made possible thanks to our visionary partners: SPPA Blu-Ray XL Excel AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech PoolBrain Nidec

In this week’s Pool Nation Podcast, Edgar, John, and Zac are joined by Meagan MAGAÑA, Show Manager of the PSP/Deck Expo, to give you the ultimate insider guide to the 2025 PSP Expo in Las Vegas (Oct 22–24). We break down everything—from education tracks and new keynote sessions to networking parties, the $10,000 Pool Pro Challenge, and the Pool Nation Awards. If you’ve ever wondered how to maximize your time at the PSP Expo, plan your route through the 400+ booths, and take advantage of show floor education without being overwhelmed—this is your roadmap. We also share industry secrets on hotel booking, reveal new product launches debuting at the show, and even get into the details of the Energy Bar (espresso in the morning, mocktails in the afternoon!) on the expo floor. 👉 Pro tip: Use promo code POOLNATION at registration for a FREE Expo Pass. 👉 Register at poolspapatio.com or poolnationawards.com. 🕒 Timestamps [00:00] Intro & sponsor thank-yous [02:00] Spider’s studio setup & fun banter [05:00] Welcome Meagan Magia – PSP Expo Show Manager [07:00] Key show update: October 22–24, 2025 (not November!) [09:00] Hotel blocks, rates, and hidden savings [12:00] How Pool Nation Awards started at PSP Expo [16:00] Venue update – North Hall vs. West Hall (don’t go to MetalCon!) [18:00] Welcome Party details – Ayu Dayclub [19:00] Three keynotes explained – industry panel, Darren Woodson, Women of Water [23:00] Education breakdown: Pre-Con, Core Conference, Show Floor, Post-Con [29:00] Food, concessions, and the brand-new Energy Bar [30:00] Pool Nation $10,000 Pool Pro Challenge – qualifiers & finals [37:00] Pool Nation Awards + HASA After Party at Alle Lounge 66 [45:00] Voting & nominee prep tips (write your speech!) [55:00] Advice for first-time attendees – how to plan and network [1:02:00] Product Showcase sneak peek & debuting new tech [1:06:00] How to register (and get your free pass) [1:12:00] Matrix members’ Vegas events & Larry’s Pool Nation house party [1:18:00] Final thoughts from Meagan, Zach & Edgar 🙏 Thank You to Our Sponsors This episode is made possible by our Visionary Partners: SPPA Blu-Ray XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Hayward Pool Products Poolside Tech Pool Brain US Motors

In episode 263 of the Pool Nation Podcast, we break down what to expect at the Pool Nation Conference at the PSP/Deck Expo in Las Vegas (Oct 24–25): a full day of truly hands-on training (pump wiring, automation, heater tear-downs, and variable-speed motor installs) and Day 1 of the Business Track focused on financial mastery (pricing for profit, key metrics, cost of service, cash flow, and exit planning). We also recap the Pool Nation Women’s Summit, shout out the $5K community giveaway, and share key show dates: $10K Pool Pro Challenge qualifiers (Oct 22) and the Pool Nation Awards (Oct 23). Use code POOLNATION for a free Expo Pass. Limited seats per track — don’t wait. Chapter Timestamps 00:00 – Intro + show open 01:00 – Vegas is coming: Conference dates, 3-track format 02:00 – Catching up: glasses, getting older, and feeling human again 07:30 – Community spotlight: the $5,000 Instagram giveaway & vendor support 10:00 – Wild weather, dust storms, and pool cleanups 11:00 – PSP/Deck Expo week overview Oct 22: $10K Pool Pro Challenge qualifiers (at our booth) Oct 23: Pool Nation Awards (voting closes Oct 1) Oct 24–25: Pool Nation Conference (3 tracks) 12:30 – Women’s Summit recap: energy, networking, and top-tier education 16:45 – Announcing Most Influential Women (2025) & Next Gen Leaders 20:00 – What makes our conference different (intimate size, curated tracks) 24:00 – Why service pros deserve a seat at the table 27:30 – Track design philosophy: a true, step-by-step curriculum 37:00 – Hands-On Day (Oct 24): what you’ll actually do Pump wiring & VS pump installs (Aquastar carts) Automation install & programming (Pool Attendant) Heater teardown, troubleshooting & best practices (Raypak) Variable-speed motor retrofit & programming (Nidec/US Motors Neptune) 45:00 – “Truly hands-on” explained (tools in hand, small groups, do the work) 46:30 – Business Track Day 1 (Oct 24): Financial Mastery Turn Pools into Profits (profit mindset & setup) Turn Metrics into Money (what to track, how to use it) Know Your Cost, Grow Your Profit (real cost of service) Financial Planning & Exit Strategy Profit ≠ Cash: Mastering Cash Flow 51:30 – Technical Track Day 1 (Oct 24): Chemistry & Algae Responsibilities of the modern pool pro Precision testing & dosing Choosing the right chemicals for each pool Proactive vs. reactive care (specialty chems & minerals) The science of algae: ID, prevention, elimination 55:30 – Why the curriculum is sequenced the way it is 57:30 – Day 2 tease (coming next episode) 58:30 – Seats are limited (target caps per track) — register early 01:05:00 – How to use code POOLNATION for a free Expo Pass 01:07:00 – A direct message to service pros: why this training matters 01:10:00 – Instructors & announcements coming up 01:11:00 – Awards tickets reminder + massive voting turnout 01:12:00 – Wrap & what’s next (IG Live with nominees next week)   Show Notes Get ready for Vegas! We’re previewing the Pool Nation Conference at the PSP/Deck Expo (Oct 24–25) and breaking down exactly what you’ll learn. Hands-On Day (Oct 24) Wire and install VS pumps (Aquastar) Install and program automation (Pool Attendant) Tear down and troubleshoot heaters the right way (Raypak) Retrofit a variable-speed motor and program it (Nidec/US Motors Neptune) Business Track: Day 1 — Financial Mastery Build your business to produce profit (from day one) The metrics that actually drive decisions Calculate your true cost of service Plan your finances and exit strategy Cash flow > profit: how to never run out of cash Technical Track: Day 1 — Chemistry & Algae Responsibilities of a modern pool pro Precision testing, dosing, and targeted care Choosing the right chemicals for each pool Proactive vs. reactive care using specialty chems & minerals The science of algae: identify, prevent, eliminate Key Dates (PSP/Deck Expo Week) Oct 22: $10K Pool Pro Challenge qualifiers (at our booth) Oct 23: Pool Nation Awards (voting closes Oct 1) Oct 24–25: Pool Nation Conference (3 curated tracks) 🎟️ Register: poolnation.com or poolspapatio.com 🎫 Free Expo Pass: use code POOLNATION (save $60) ⚠️ Limited seats per track (intimate, truly hands-on format) We also recap the Pool Nation Women’s Summit, announce Most Influential Women (2025) and our Next Generation Female Leaders, and shout out the $5K community giveaway that lit up the industry. Sponsors — Thank You for Your Support SPPA  Nidec / US Motors  Blu-Ray XL  AquaStar Pool Products  Natural Chemistry  Raypak  Hayward  Heritage Pool Supply  Poolside Tech  Pool Brain 

Pool Nation Podcast E-262 - In this special Best of Pool Nation Podcast episode, we highlight some of the most inspiring conversations from past shows. From women leaders breaking barriers in pool building, to next-generation innovators making their mark, and the people shaping the future of our industry, this episode is packed with stories you won’t want to miss. You’ll hear: Hailey Tu, owner of Lavender Landscape, on building a women-led company and her journey from design to pool construction. Janie, sharing their experiences in service, networking, and industry growth. Michael “Spider” Kraus, nominee for Pool Pro of the Year, with his signature “two thumbs up” attitude. Megan Kendrick, owner of Pool Pro Magazine, on the importance of recognizing young professionals with the 30 Under 40 Awards. Alyssa & Lindsay, rising leaders nominated for the Rookie of the Year, sharing their passion for pools, leadership, and building businesses. Plus, a conversation with PSP/Deck Expo director Kris and marketing lead Megan Magna on what’s ahead for the biggest pool & spa show of the year. This episode is a celebration of pool professionals who inspire, innovate, and elevate the entire industry. ⏱️ Chapter Timestamps [00:00:00] Intro – Welcome to the Best of Pool Nation Podcast [00:01:00] Hailey Tu – Building a women-led pool company & journey into landscape/pools [00:09:00] Spider Kraus – Living the “two thumbs up” lifestyle & Pool Pro of the Year nominee [00:11:00] Janie – Networking, service, and building lasting impact [00:18:00] Janie – Running 60 pools a week, wiring panels & embracing electrical work [00:24:00] Megan Kendrick – The story behind Pool Pro Magazine & the 30 Under 40 Awards [00:35:00] Alyssa – From Puerto Rico to building 7-8-7 Serrano Construction in El Paso [00:46:00] Lindsay – Digital leadership at Hayward & pool marketing innovation [00:56:00] PSP/Deck Expo with Kris & Megan Magna – Behind the scenes of the industry’s biggest show [01:15:00] Closing & Outro A huge thank you to our Pool Nation Visionary Partners & Sponsors who make this podcast possible and continue to support pool professionals everywhere: The SPPA – Leaders in tailored liability insurance for pool pros (thesppa.com) US Motors Neptune Variable Speed Motor – Upgrade any pump to variable speed without replumbing (hayward.com) Heritage Pool Supply SPPA Poolside Tech

In Episode 261 of the Pool Nation Live Podcast, Edgar De Jesus, John “JJ Flawless,” and Zac “The Pool Boy” Nicholas dive into Part 2 of the Roadmap to Profitability series. This episode unpacks the biggest profit killers in the pool service business, the pricing mindset traps that hold pool pros back, and the math that proves why profitability must come first. The team discusses: Why paying yourself first is non-negotiable. How to set pricing like you already have employees to avoid burnout. The financial traps that cause businesses to stall or fail. Real-world stories from the field—hot installs, customer curveballs, and lessons from poolside battles. A breakdown of the Pool Nation Conference business track in Las Vegas: profit-first strategies, cash flow mastery, pricing formulas, building high-performing teams, and leadership accountability. Whether you’re a single-poler just starting out or scaling your business, this episode will give you actionable tools to price with confidence, protect your profits, and future-proof your pool business. 🎟️ Don’t forget: Register now for the Pool Nation Conference, happening October 24–25 at the PSP Expo in Las Vegas, and claim your free expo floor pass with code POOLNATION at checkout. ⏱️ Chapter Timestamps 00:00 – Intro: Welcome & sponsor shoutouts 04:50 – Zach returns from vacation refreshed, John and Edgar worn out 12:15 – Brutal heat, pump installs, and unexpected repair curveballs 21:40 – PSP Expo preview & $10K Pool Pro Challenge announcement 28:00 – Pool Nation Awards nominations & Alley Lounge After Party details 34:45 – Pool Nation Conference business & leadership tracks explained 46:20 – Recap of Part 1: Why profits aren’t a bonus, they’re the foundation 51:05 – Profit Killer #1: Not paying yourself 1:08:40 – Pricing like you have an employee (even if you don’t yet) 1:27:15 – Burnout, turnover, and the hidden costs of underpricing 1:43:55 – The career path mindset: Building wages & growth into your model 1:57:30 – Final thoughts: Know your numbers & plan for 3–5 years ahead 2:05:00 – Wrap-up & next week’s Nomination Night women’s livestream

In episode 259 of the Pool Nation Podcast, hosts Edgar De Jesus, John “JJ Flawless”, and Zac the Pool Boy sit down with Tim Moore and Jim D’Angelo from US Motors / Nidec to discuss the upcoming DOE pool pump regulations and what they mean for pool service professionals nationwide. They explain how the new rules will phase out single-speed pool pump motors and why the Neptune Variable Speed Motor is a cost-effective, energy-efficient replacement option. Learn how this innovative motor allows pros to upgrade existing pumps to variable speed without costly replumbing, helping customers save money while meeting DOE requirements. From freeze control integration and automation system compatibility to real-world installation tips and energy savings strategies, Tim and Jim share proven solutions that make compliance easier and open new business opportunities for pool pros. They also discuss the importance of field feedback in product design and how US Motors works directly with service technicians to improve performance. If you’re a pool technician, service company owner, or equipment installer looking to stay ahead of regulations and grow your business, this episode is packed with expert guidance and practical takeaways.   🕒 Chapter Timestamps 00:00 – Intro & sponsor thank-yous 01:00 – Welcoming Tim & Jim from US Motors/Nidec 04:00 – Behind the scenes of the photo shoot & Pool Man University content 05:00 – The passion factor in product knowledge 06:30 – Jim’s background and decades with US Motors 08:00 – Who Nidec is and where their motors show up in daily life 13:00 – Tim’s career journey from startup pools to variable-speed technology 15:00 – DOE history and the upcoming September 29th regulation change 25:00 – Breaking down the 1.15 THP to 5.0 THP cutoff & exemptions 33:00 – Educating customers on variable speed benefits 35:00 – Energy savings math: Affinity Laws explained 37:00 – Filtration, circulation, and the “low and slow” advantage 41:00 – Pool pro perspectives on embracing the change 45:00 – Introducing the Neptune Variable Speed Motor: sizes, applications, and adaptability 50:00 – Stocking strategy for service vans & motor myths busted 59:00 – Standalone mode features & DOE mode optimization 01:02:00 – Integrating with older time clocks and booster pump systems 01:13:00 – Freeze control integration with the Neptune 01:18:00 – Automation system compatibility and setup steps 01:27:00 – How to get training, support, and find your local rep 01:29:00 – Why the Neptune offers a real alternative for customers and pros 01:30:00 – Closing thoughts & upcoming events 🙏 Sponsor Thank-Yous The SPPA – Insurance for Pool Pros BluRay XL – The real mineral purifier AquaStar Pool Products – Innovation in safety and efficiency Natural Chemistry – Simplifying pool care Raypak – Industry-leading heaters Heritage Pool Supply – Supporting pool professionals nationwide Hayward Pool Products – Leading pool and spa innovation Poolside Tech – Smart automation Pool Brain – Service business automation US Motors – Neptune variable-speed motors for energy savings

In Episode 259 of Pool Nation Podcast, Edgar De Jesus and John "JJ Flawless" dive deep into a critical safety topic in the pool industry: Equipotential Bonding. They’re joined by Dallas Thiesen from the Florida Swimming Pool Association (FSPA) and John Ritenour, VP of Engineering at SunSmart Engineering, to break down the findings from a landmark bonding study conducted by the Pool Industry Council. Learn the difference between bonding and grounding, explore the two main methods of bonding (copper wire vs. copper grid), and understand why this topic matters to pool service techs, builders, and inspectors alike. The episode covers safety implications, real-world retrofit challenges, and how this research could affect upcoming National Electric Code changes. Whether you're a pool pro servicing backyards daily or a builder navigating evolving code standards, this episode is packed with practical tips, technical insights, and industry updates that could impact your work. 👉 Access the full study: PoolBondingStudy.com ⏱️ Timestamps: 00:00–02:00 – Intro, shout-out to sponsors, and setup for the podcast 02:01–05:00 – Florida heat, location confusion, and pool pro banter 05:01–07:00 – Edgar introduces guests Dallas (FSPA) and John (SunSmart Engineering) 07:01–09:00 – What is equipotential bonding and why it matters 09:01–14:00 – Bonding vs grounding, stray voltage explained 14:01–18:00 – How bonding wires connect to pool shells and equipment 18:01–21:00 – Risks of severed bonds and retrofit challenges in older pools 21:01–25:00 – How techs can test bonding continuity in the field 25:01–28:00 – Retrofit cost shock: why grids are problematic for renovations 28:01–33:00 – Details of the FSPA bonding study setup and testing methods 33:01–35:00 – Study results: Copper grid vs copper wire performance 35:01–39:00 – Real-world impact and code implications for pool pros 39:01–42:00 – Risks of unbonded pools and shocking stories 42:01–45:00 – Safety statistics: bonding rarely fails when installed correctly 45:01–48:00 – How pool pros can get involved and push back on code changes 48:01–51:00 – Final takeaways, where to find the study, and podcast wrap-up 🙏 Thank You to Our Visionary Sponsors: We'd like to give a huge thank you to the visionary sponsors who make this podcast possible: SPPA – Insurance for Pool Pros BluRay XL – The real mineral purifier AquaStar Pool Products – Innovation in safety and efficiency Natural Chemistry – Simplifying pool care Raypak – Industry-leading heaters Heritage Pool Supply – Supporting pool professionals nationwide Hayward Pool Products – Leading pool and spa innovation Poolside Tech – Smart automation Pool Brain – Service business automation US Motors – Neptune variable-speed motors for energy savings

Pool Nation Podcast E-258 - In this landmark episode, the Pool Nation team takes you behind the scenes of the brand-new AquaStar Studios in Ventura, California. We’re the very first to record inside this industry-changing facility—and we’re bringing you the full experience, streaming live on Instagram and Restream for the first time ever! Join Edgar, John, and Zac as they tour the state-of-the-art studio, test out its massive interactive screen, and chat with Todd and the AquaStar crew about why content and education are transforming the pool industry. Whether you’re a pool pro, a business owner, or just a fan of next-level tech and team culture, this episode is packed with laughs, insider stories, and powerful takeaways on innovation, collaboration, and why investing in the pool community matters now more than ever. Timelines & Highlights: [00:00:00] – Intro & Welcome: Meet the crew as they kick off at AquaStar’s stunning new studio in Ventura, sharing first impressions and setting the vibe for a special live-streamed episode. [00:03:00] – Pool Nation On the Road: Travel stories, Airbnb mishaps, and the lengths Edgar will go for a cup of coffee. [00:06:00] – Studio Reveal & First Impressions: Blindfolded arrivals, team reactions, and the story behind building a one-of-a-kind industry studio. [00:13:00] – Pool Nation Conference Sneak Peek: Upcoming events, including the Women’s Summit, Pool Pro Challenge, and business training track breakdown. [00:23:00] – Why Build a Studio? Vision & ROI: Todd shares the inside story on what inspired AquaStar to invest big in a content studio, the changing needs of pool pros, and the challenge of justifying ROI in education and media. [00:31:00] – Building It Right: Design, Details, & Team Culture: Hear how the AquaStar team took on the build, the philosophy of “everything makes a difference,” and how internal talent and attention to detail brought the vision to life. [00:40:00] – The Massive Interactive Wall Demo: Live demo of the 10x20ft high-res screen—see what it can do, why it matters for training, and the plans for future immersive content. [00:47:00] – Community, Team, and Social Media: The importance of company culture, embracing social media, and making pool pros feel like family—not just customers. [01:03:00] – Growth & Team Expansion: How AquaStar built its rep team from scratch, what’s next, and why Mandy deserves a spotlight! [01:10:00] – Live Audience Q&A & Fun: Live shoutouts, Brian’s birthday, and the legendary “Omar on a horse” photo goes up on the big screen. [01:17:00] – Final Thoughts & Takeaways: Gratitude, future vision, and why this launch is just the beginning for both AquaStar and Pool Nation.

Episode 257 of the Pool Nation Podcast. This week on the Pool Nation Podcast, we bring you a Best Of episode packed with the most inspiring, entertaining, and educational moments from our recent interviews with pool pros, innovators, and industry leaders. From entrepreneurial journeys and product launches to wild industry stories and lessons on overcoming adversity, this episode is your all-access pass to the people, products, and personalities shaping the pool industry. Listen in for: Entrepreneurial stories from the trenches Industry-changing product launches Candid conversations about success, setbacks, and comebacks Audience questions answered, and more! Whether you’re a pool technician, business owner, or just love a good story, you won’t want to miss this one! ⏱️ Timestamps / Episode Highlights [00:00] Welcome & Show Intro Kicking off with the Pool Nation crew: Edgar De Jesus, John “JJ Flawless,” and Zach “The Pool Boy” Nicholas. What’s in store on this special best-of episode. [04:12] Family, Fatherhood & Pool Pro Life Hilarious parenting confessions, colicky baby survival tips, and the reality of working late-night podcasts at home. [12:08] Guest: Chris Galvan of Blu-Ray XL Chris shares his journey from waterpark pool pro to creating Blu-Ray XL, and the story behind his breakthrough mineral-based water treatment product. [23:45] Facing Adversity: Lawsuits, the EPA, and Not Giving Up Chris details the intense legal and regulatory battles that nearly ended his business—and how perseverance, family, and belief in his product kept him going. [36:11] Announcement: Pool Nation Awards Nominations Celebrate excellence! Nominate your favorite pool pros, trainers, sales reps, and game-changing products at PoolNationAwards.com. Nominations close August 6th! [38:02] Pool Nation Conference Promo The only business-focused conference in the pool industry returns Oct 24-25 at the PSP Expo, Las Vegas. Hands-on business, technical, and financial training—plus live demos and networking. Register at PoolNation.com. [39:37] Guest: Josh Sherwood of Sherwood’s Outdoors Josh’s incredible story: from rodeo to landscaping to pool building—and giving away a full backyard and pool to a deserving family. [47:15] Learning by Failing: Soldering Disaster & The Value of Resilience Josh recalls his first big mistake in landscaping, what went wrong, and how learning from failure (instead of quitting) changed his business. [52:30] Guest: Todd Pierre & Jamie Novak, AquaStar Pool Products Meet the people behind some of the industry’s most innovative new products and hear about their accidental (but life-changing) entry into the pool business. [01:06:22] Why Disruption Matters: The Pipeline Filter Story A candid look at what it takes to innovate in an industry that can sometimes resist change. [01:12:08] Guest: Mike Farley, Million Dollar Pool Design Challenge Mike shares what it’s like designing the “crazy” pools of Texas, tackling difficult projects, and the evolution of the backyard resort trend. [01:25:10] From Failure to Fame: Social Media, Swim-Up Bars & Pool Industry Trends How viral pool designs are influencing backyard builds nationwide. [01:33:30] Guest: Paul Sim, Ariel (Solar Skimming Robot) From firefighting equipment to robotic pool cleaners—Paul’s journey into pool tech, product innovation, and surviving the challenges of manufacturing. [01:45:20] The Power of Community: Listener Shoutouts & Live Q&A Edgar, John, and Zach answer audience questions, share stories, and highlight the supportive Pool Nation community. [01:52:41] Pool Nation Announcements & Closing Conference details, shoutouts, and how to connect with the Pool Nation team for future episodes and live events. 📱 How to Listen: Listen live every Friday at 9am PST / 11am CST / 12pm EST On all major podcast platforms, PoolNation.com, and Pool Nation Podcast Follow on Instagram and Facebook @PoolNation

Episode 256 of the Pool Nation Podcast. Ready to build a pool service business that doesn’t just keep pools blue, but also pays you what you’re worth? This week, Edgar De Jesus, John “JJ Flawless,” and Zac “the Pool Boy” Nicholas get real about what it actually takes to succeed—and stay profitable—in the pool industry. Join us for a candid, behind-the-scenes roundtable as we break down the Pool Nation Roadmap to Profitability, from rookie mistakes to seasoned strategies.You’ll hear how most pool pros start out obsessed with water chemistry and “splash and dash” service, only to realize—sometimes after years of burnout and struggle—that real success requires learning the business side. The team shares their personal journeys: seven-day workweeks, long hours, undercharging, and near-burnout, plus the exact turning points that helped them finally build thriving, profitable companies. What you’ll learn in this episode: Why most pool pros focus on cleaning and chemistry first, but ignore business basics The actual progression from service to repairs—and why so many get stuck The hidden dangers of chasing account numbers instead of profit Real talk on burnout: what it feels like, and how to pivot before it’s too late Why knowing your numbers—from cost per pool to true take-home pay—changes everything The “Profit Crossroads:” that critical moment every owner faces (and how to survive it) How top pool companies achieve more with fewer pools and fewer headaches Why quality of service—and quality of customers—beats quantity every time How a shift in mindset, confidence, and education leads to a more enjoyable, sustainable business Exclusive preview: Upcoming Pool Nation Boot Camps, Women’s Summit, and the business-focused Pool Nation Conference at the PSP Expo [00:00:00] — Welcome & July 4th stories: The team shares family time, fireworks, and what it’s like juggling business during the summer rush. [00:03:00] — Deepfakes, AI, and Pool Myths: How fake news (and viral pool “hacks”) are impacting the industry, and why learning to separate fact from fiction matters for pool pros. [00:08:00] — Event Rundown: Key dates and reasons not to miss the hands-on Boot Camp, Pool Nation Awards nominations, Women’s Summit, $10K Pool Pro Challenge, and the only business-focused conference in the industry. [00:16:00] — Why Most Pool Pros Start with Service: Edgar and Zac explain the overwhelming pull toward water chemistry and service basics, and why business training often comes last. [00:23:00] — From Cleaner to Water Manager: John and Zac talk about changing the customer perception from “pool boy” to water management expert, and why it’s crucial for long-term success. [00:26:00] — Graduating to Repairs: The team gets honest about the messy, expensive, and sometimes humbling transition into equipment repairs—and how most pros learn the hard way. [00:31:00] — Where Most Pros Go Wrong: The dangers of underpricing, not paying yourself first, and letting cash flow dictate your business. [00:34:00] — Burnout & The Profit Crossroads: Candid stories of working seven days a week, living on cash flow, and the exact moment each host realized they needed to change. [00:38:00] — How to Build a Profitable Company: Why focusing on fewer, better accounts (and charging what you’re worth) creates freedom, growth, and a healthier work-life balance. [00:49:00] — Quality Over Quantity: A look at how great customers, higher service standards, and business systems can supercharge your income—and enjoyment—without scaling up your headaches. [00:52:00] — What’s Next? A sneak peek at the upcoming “Profit Killers” episode, plus the basic math every pool pro should know to calculate cost of service and profit margin. Actionable Takeaways: Start with your numbers: Knowing your true cost per pool and setting profit targets is the fastest way to build a business that pays you back. Don’t chase every account: Not all growth is good growth—sometimes less is more. Profit is freedom: When you’re profitable, you can take time off, invest in your team, and actually enjoy your business. Mindset matters: The right education and support turns a “pool boy” into a respected business owner. Don’t forget: 👉 Register for upcoming Pool Nation Boot Camps and the only business-focused Pool Nation Conference at poolnation.com 👉 Nominate your favorite pool pros, trainers, and products at poolnationawards.com (nominations close August 6!) 👉 Download the Pool Man University app for exclusive business and finance courses

In this heartfelt and powerful episode #255 of the Pool Nation Podcast, hosts Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas welcome Jay Laughrey, an inspiring figure in the pool industry. Jay opens up about his incredible journey, sharing how his brother Jeff's mentorship shaped him, the devastating loss he faced, and how he turned tragedy into purpose, becoming a beacon of positivity and leadership. Jay's story is a testament to the power of resilience, mentorship, and community within the pool industry, offering valuable lessons on mental health awareness, communication, and business leadership. This conversation is emotional, impactful, and filled with practical insights for both new and veteran pool professionals. Episode Highlights & Timestamps: 0:00 - Intro & Welcome: Meet your hosts and special guest, Jay Laughrey. 10:25 - Jay’s Early Life: From auto shop dreams to computer networking. 18:40 - Board Shorts & Checks: How Jay’s brother Jeff entered the pool industry. 27:30 - Taking the Plunge: Jay’s first experiences and anxieties as a new pool professional. 38:55 - Tragedy Strikes: Jay shares the painful story of losing his brother to suicide and how it reshaped his life. 55:50 - Grieving and Healing: Jay discusses the ongoing journey of grief, acceptance, and how he found purpose. 1:05:15 - Honoring Jeff’s Legacy: How Jay continues his brother's passion for helping others in the industry. 1:15:20 - Embracing Leadership: Jay’s unexpected journey into leadership with IPSA. 1:25:40 - Advice for New Pool Pros: Communication tips and taking on challenges confidently. 1:35:00 - Final Thoughts & Reflections: The hosts share heartfelt takeaways and gratitude. Special Thanks to Our Sponsors: SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Nidec Mental Health Resource: If you or someone you know is struggling with thoughts of suicide, please call the National Suicide Prevention Lifeline by dialing 988.

Welcome to Episode 254 of the Pool Nation Podcast, where we’re not just netting and jetting—we’re building a nation of pool pros! In this myth-busting episode, Edgar, John, and Zac tackle the biggest misconceptions in pool water chemistry, breaking down what’s true, what’s not, and what every pool tech needs to know to protect pools, profits, and reputations. Whether you’re a rookie or a veteran, you’ll get actionable advice, real-world examples, and the latest science on water balance, chemical dosing, salt systems, and more. We also update you on the hottest events of the year, from the Pool Nation Awards to the $10,000 Pool Pro Challenge! Special thanks to our sponsors: SPPA, BluRay XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward, Poolside Tech, Pool Brain, Nidec, and US Motors. Their support makes this show—and your education—possible! Timestamps: [00:00] Pool Nation Intro The signature intro, sponsor shoutouts, and a Texas-sized heat check. [05:35] Summer Survival Hacks How pros handle the brutal summer heat and keep morale high on the route. [09:40] Algae Trends & Chemical Cost Warnings Why algae (especially mustard!) is tougher this year, and how to avoid skyrocketing chemical bills. [13:58] Pool Nation Event Rundown Key dates: Pop-Up Bootcamps, Pool Nation Awards, Women’s Summit, Pool Pro Challenge, and Conference preview. [20:22] Business Track Sneak Peek Edgar breaks down the ONLY conference track in the industry that’s 100% focused on profitability, business growth, and building high-performing teams. [26:45] Registration Details & Pro Tips How to claim your seat for business, technical, and hands-on classes—before they’re gone. [30:30] Pool Chemistry Mythbusters (Rapid Fire Begins!) John takes on the top 10 pool chemistry myths, with Edgar & Zach on standby: [31:00] Myth 1: “If chlorine’s good, pH doesn’t matter.” [34:10] Myth 2: “Muriatic acid lowers pH and alkalinity equally.” [37:45] Myth 3: “Always correct alkalinity before pH.” [41:00] Myth 4: “Eyeball your acid or soda ash dose.” [43:36] Myth 5: “7.2 to 7.8 pH = always fine.” [46:02] Myth 6: “Strong chlorine smell means clean water.” [48:25] Myth 7: “If it looks clear, chemistry is fine.” [50:04] Myth 8: “You don’t need to test CYA often.” [52:32] Myth 9: “Saltwater pools don’t use chlorine.” [55:00] Myth 10: “Shock will fix any pool issue.” [58:10] Final Thoughts & Takeaways Why busting bad info is so important, and how to submit your follow-up questions. [1:01:20] Event Reminders & Sign Off How to connect with the Pool Nation crew, get registered, and join the fastest-growing pool pro community.  

In Episode 253 of the Pool Nation Podcast, Edgar, John, and Zac take a deep dive into everything pH. Whether you're a seasoned pro or just getting started, understanding pH is critical to mastering water chemistry. We break down the science, the myths, and the real-world effects of pH on chlorine efficiency, equipment, and customer satisfaction. Plus, we tease the upcoming Mythbusters Chemistry Edition where John debunks some of the industry's most persistent pH myths. We also cover the latest updates on the Pool Nation Women's Summit, the $10K Pool Pro Challenge, the upcoming Pool Nation Conference, and new boot camps. It’s a jam-packed episode full of tips, laughs, and insider gold you won’t find anywhere else. ⏱️ Timestamps: [00:00–02:35] Welcome to Pool Nation – New cameras, new jokes, same amazing crew [02:36–06:10] Event Rundown: Awards, Women's Summit, $10K Challenge & Conference Highlights [06:11–08:45] How the Business Track is Revolutionizing Pool Pro Education [08:46–15:30] Training Highlights: Profit Planning, Business Math & Cash Flow [15:31–21:45] Day 2 Training Topics: Team Development, Time Management & Accountability [21:46–23:20] Pool Nation Business Matrix Exclusive Trainings Teased [23:21–25:00] Behind-the-scenes: Secret projects we can’t talk about… yet [25:01–28:00] Deep Dive Begins: What is pH and Why It Matters [28:01–30:35] Common Causes of High pH [30:36–33:40] What Causes Low pH in Pools? [33:41–37:55] How pH Affects Chlorine Efficiency [37:56–41:30] Signs of Imbalanced pH in Pools [41:31–45:20] Relationship Between pH & Total Alkalinity [45:21–48:20] Chemicals That Raise and Lower pH [48:21–53:15] Consequences of High vs. Low pH – What Pool Pros Should Know [53:16–56:50] How Rain, Heat & Swimmers Affect pH [56:51–59:55] How Often Should You Test pH & What's the Best Method? [59:56–1:02:00] Tips to Adjust pH Without Throwing Off Balance [1:02:01–1:05:25] Final Thoughts, Conference Planning & Upcoming Mythbusters Chemistry Segment [1:05:26–End] Father’s Day Shoutouts & What’s Coming Next Week A big thank you to our visionary partners who make this podcast possible: SPPA, Blu-Ray XL, AquaStar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply Group, Hayward Pool Products, Poolside Tech, Pool Brain, and US Motors. Your continued support is helping us build a nation of successful pool pros.

Celebrating 100 Years of Innovation with Hayward – Lessons from the Past, Present, and Future of the Pool Industry In this special episode of the Pool Nation Podcast, Edgar, John, and Zac sit down with Justin Butler and Ryan Morson from Hayward Pool Products to celebrate Hayward’s incredible 100-year anniversary. 🎉 From a small metal valve company in 1925 to one of the “Big Three” in the pool industry, Hayward’s journey is one of innovation, grit, and vision. You’ll hear untold stories of Hayward’s origin, product breakthroughs like OmniPro, OmniX, and the S3 salt system, and how the company has remained relevant through changing economies and evolving technologies. They also dive into Hayward’s bold investment in training hubs across the country and why manufacturing in the USA remains a pillar of their success. This episode is a must-listen for pool professionals who want to build lasting businesses, grow through training, and get inspired by a company that went from servicing one pump to leading an entire industry. 👉 Perfect for pool techs, service pros, and anyone who wants to grow in the pool business — this episode brings knowledge, motivation, and a look behind the curtain of one of the most iconic brands in our industry. ⏱️ Timestamps: 0:00 – Intro and Celebrating Hayward’s 100 Years 5:22 – What makes reaching 100 years so rare in business 10:41 – Hayward’s growth: From private to public and why it matters 16:39 – Pool pros can scale just like Hayward — lessons in grit and vision 23:18 – Meet Justin and Ryan: From pool tech to VP of Sales 34:06 – Hayward’s origin: From metal valves to plastic skimmers 44:00 – Game-changing acquisitions: Goldline, Summit, ComfortZone 53:15 – How Hayward stayed ahead during the recession 1:02:30 – The values of Oscar Davis and their lasting cultural legacy 1:09:45 – Hayward’s Flow Control Division: A little-known fact 1:18:10 – Product innovation spotlight: OmniPro, S3 salt system 1:29:02 – The power of salt cells that work at 800 ppm 1:37:49 – Behind the scenes: Hayward’s U.S.-based manufacturing 1:47:20 – Next-gen tech: The future of automation with OmniX 1:56:13 – Why Hayward’s Training Hubs are transforming the industry 2:03:00 – Final thoughts, shout-outs, and what’s next for Hayward

In episode 251 of the Pool Nation Podcast, Edgar, John, and Zach go full pool nerd mode and dive deep into real-world pool chemistry questions submitted by new pool pro Jonah Callahan. From pH creep in saltwater pools to the truth about chlorine lock and how to properly shock your pool, this episode is packed with must-know insights for every pool tech—from beginner to seasoned vet. John breaks down complex chemistry topics in a way that’s simple and practical, and the team shares insider strategies for managing high CYA, enzymes, calcium hardness, and more. Whether you're battling algae, scaling, or just trying to maintain balanced water, this is the episode you don’t want to miss. Plus: Edgar announces key dates for the Pool Nation Awards, Women’s Summit, and the $10K Pool Pro Challenge, and the team drops some exclusive details on Business Matrix-only content at the upcoming Pool Nation Conference. 👉 Learn, laugh, and level up your chemistry game—Pool Nation style. 🕒 Timestamps: [00:00] Intro & Pool Talk Weather Chaos – Palm tree nightmares, flooding in Texas, and summer is here. [09:00] Pool Nation Awards & Event Announcements – Dates for nominations, Women’s Summit (sold out!), and upcoming events at the PSP Expo. [10:50] Business Classes Preview at Pool Nation Conference – Edgar, Zach, and John walk through all 10 business-focused class topics and the Matrix-exclusive advanced tracks. [19:10] Listener Q&A: Saltwater Pools & pH Creep – Why salt systems raise pH and what you can do to manage it. [23:45] Do Enzymes Really Work in Pool Water? – How and why enzymes like CV-600 can save your time and sanity. [27:00] Chlorine Lock: Real or Myth? – The CYA-to-chlorine ratio, nitrate interference, and why "chlorine lock" isn't exactly what you think. [31:30] Testing High CYA Levels Accurately – How to use dilution testing to measure conditioner over 100 ppm. [39:00] What’s the Best Chlorine for Shocking a Pool? – When to use dichlor, cal hypo, trichlor, or liquid chlorine—and why. [43:10] How Dangerous is Slightly Off pH? – What a small pH change actually means for chlorine effectiveness and swimmer safety. [45:50] Is High Calcium Hardness Really a Problem? – The difference between safe and unsafe levels, and how to manage it using LSI. [54:00] Final Thoughts & Studio Talk – The team recaps the value of bite-size chemistry education and teases future podcast episodes and Pool Man University content. 🙌 Special Thanks to Our Sponsors: We want to thank our incredible sponsors who make the Pool Nation Podcast possible: The SPPA, BluRay XL, AquaStar Pool Products, Natural Chemistry,  Raypak – Hayward Pool Products, Heritage Pool Supply Group, Poolside Tech, Pool Brain, US Motors and Pool Invoice

In episode 250 of the Pool Nation Podcast, Edgar and Zac are joined in-studio by Alicia Stephens and Rick Harvey from BioLab for a hilarious, insightful, and business-packed episode you won’t want to miss. They dive deep into what it really takes to build a 5-star pool business—from premium customer experience and staff onboarding to powerful loyalty strategies that keep customers coming back year after year. 🎤 Plus: Rick shares how he went from Red Bull to pool pros, Alicia spills the story of accidentally giving “the talk” to a 6-year-old, and the crew talks about the magic of time management, retention strategies, and why every pool pro needs to stop shopping with their own wallet. This episode is a must-listen for service pros, retailers, and anyone looking to level up their business through education, relationships, and premium customer care. Sponsored by: SPPA, BluRay XL, AquaStar Pool Products, BioLab, Natural Chemistry, Raypak, Hayward, Poolside Tech, Pool Brain, Pool Invoice and Nidec. ⏱️ Timestamps: [00:00:00] Welcome to the show – The Pool Nation crew is back with Alicia Stephens & Rick Harvey [00:01:30] Marco Polo champions, vacation stories, and wasp attacks [00:03:00] Meet Rick Harvey: Yes, he’s not Steve Harvey’s brother… but he’s got the good looks [00:06:30] Hilarious family stories, chaos crew updates, and why Edgar now cherishes loud homes [00:10:00] Pool Nation Awards nominations, women’s summit prep & Alicia’s comedy debut [00:14:00] Pool Nation Conference business classes revealed: Profit, pricing, financials & teams [00:19:00] Why Alicia is doing stand-up comedy—and yes, drinks will be required [00:23:00] Rick Harvey’s origin story: From Red Bull to BioLab to business strategist [00:27:00] Why Biolab is built on education—and how it drives premium retail success [00:31:00] How BioLab elevates pool pros through training, coaching, and business support [00:34:00] Why fun + learning = retention (and the secret to Alicia’s powerful classes) [00:38:00] The ROI of training your employees—even if they’re only with you one season [00:41:00] Simple but powerful ways to elevate the customer experience (Retail + Service) [00:47:00] Are you a 5-Star Business? Here’s how to find out (and fix it fast) [00:50:00] “Don’t shop with your wallet”—How to sell premium without assuming budget [00:57:00] What actually builds retention—and why most pool pros overlook it [01:04:00] The key to follow-up, trust, and customer loyalty (plus a shout-out to veterinarians) [01:08:00] Social reviews, negative feedback, and turning critics into loyal fans [01:13:00] Why retaining customers is 10x more powerful than finding new ones [01:23:00] Bonus Story: Alicia’s infamous “birds and the bees” moment babysitting Rick’s daughter [01:27:00] Final thoughts: What’s your business really doing to go from 4.8 stars to 5?