E03: What’s Next for Delivery Services

These days, people can buy groceries, food, clothes, and more from the safety of their homes with delivery services. More and more companies are looking into delivery services and transportation for their own products. Delivery companies serve as the vital bridge for businesses and consumers. As advancements in technology make delivery much more efficient, we look into the future of delivery services. Joining us on The Future of Ground Transportation is Mark Morse to share his insights on transportation and logistics as a delivery service provider. Here are some power takeaways from today’s conversation: The importance of management in logistics The challenges faced by delivery services Electrical vehicles are the next big thing Pros and cons of being in a delivery service program Opportunities in the future of delivery Episode Highlights: [00:51] Transitioning Into Transportation Mark is the founder of Latitude, Longitude, and Logistics, and works with Amazon in the delivery service program. He spent 10 years in food service and brought the skills in management he gained as he shifted into the field of transportation and logistics. With December being their busiest month, Mark’s company manages over 60 vans on the road and 100 drivers working 14-hour shifts. [06:18] The Challenges of Delivery Earlier this year, Mark and his company struggled to get sufficient employees. Unfortunately, they had to change their drug-free policy to widen their workforce pool. Another challenge the delivery industry faces is a shortage of vehicles. Mark has purchased a few of his own and rented extra vans from other companies. However, cargo vans are difficult to find and while they can use box trucks, these can be inefficient in delivering packages. [11:22] Electrical Vehicles for Delivery Electrical vehicles are the next big thing in delivery service. Going into electrical means having high-tech and efficient vehicles and doing their part in helping the environment. However, they tend to have a huge demand for infrastructure and power that the supply chain is not yet ready to provide. [18:47] The Future of Delivery Service The future of drones and automated vehicles will still take a while. For now, delivery needs a human aspect. Mark is focusing on employee retention and building a workforce that is invested in their career in transportation. He wants to diversify into other companies and retailers getting involved in their own delivery programs and similar services. Notable Quotes: [[19:50] “For things as specific as delivery, you're going to need that human aspect.” [22:19] “That's been one of our focuses, just to make it a really great place to work.” [23:04] “I want to diversify into other companies.” Resources Mentioned: Amazon Delivery Service Partner Program Email Mark on [email protected] About the Guest Mark Morse is the founder of Latitude Longitude and Logistics located in Daytona Beach, Florida. They provide last-mile delivery services to retailers and have partnered with Amazon since 2019. Now they have 65 delivery vehicles and over 100 employees. Get in touch with Mark Morse through his email at [email protected]