E101 – Kate Basi: Head of Operations – JLL (40 Leadenhall)

Another brilliant episode of Season 2 of the Wear Many Hats podcast! This time, we sit down with Kate Basi, Head of Operations at JLL for 40 Leadenhall, to hear her remarkable journey from cold calls in recruitment to running one of London’s boldest new skyscrapers. Kate shares what it takes to manage a million-sq-ft vertical neighbourhood, from building community and embedding ESG to leading operations across 34 storeys. Packed with leadership lessons and behind-the-scenes insights, this is a must-watch for anyone in property, FM, or workplace strategy.