E107: Talking Live Chat & Moving the eCommerce Needle w/ Eric Kades, TextChat - At the Coalface Podcast - 2 December 2021

Eric is the Founder & CEO of TextChat - https://www.textchat.com TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them This unique notification systems helps ensure that remote teams never miss a chat message again TextChat is also looking at bringing their notification system to WhatsApp in the near future Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams