E12: Tom Raffio | Building Resiliency

Tom Raffio is my guest on this episode. He is one of the great business leaders in New England. As President & CEO of Northeast Delta Dental he led his organization through the pandemic and not only weathered the storm, actually emerged stronger. He also happens to be a successful author. His third book, Prepare For Crisis Plan To Thrive is an excellent accounting of how his organization navigated the last two years of COVID-19. Tom cites resilience as one of the foundational elements of a strong business. Defined as the capacity of a dynamic system to adapt successfully to challenges that threaten the function, survival, or future development of the system it’s arguably a foundational element of athletic success as well. In a fascinating conversation about business and life we talk about his take on how to build resilience both individually and as an organization. We also talk a little about why running is so important to him.