E120: Talking eCommerce Customer Experience Personalisation w/ James Taylor, Particular Audience - At the Coalface Podcast - 03 March 2022

James Taylor is the Founder & CEO of Particular Audience - https://particularaudience.com Particular Audience is a dynamic eCommerce website personalisation platform for commerce Particular audience also helps merchants personalise the customer experience across other digital platforms and services via native integrations with 3rd party marketing tools Particular Audience is a true 'Search & Merch' platform, personalising the customer experience across site search, category merchandising, product recommendations and content In this episode, Jason and James discuss how important it is to personalise the experience for each and every customer if they are to feel valued, appreciated and ultimately brand loyal