E188: Disruptive Retail - How Virtual Clienteling & ’Live Commerce’ Bring the In-Store Experience Home - Patrick Jacobs, Immerss - THE ECOMMERCE EDGE Podcast - 26 January 2023

We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy. Patrick is the Co-Founder of Immerss - https://www.immerss.live/ Immerss is a SaaS based Clienteling/Customer Service & Live Shopping Platform for eCommerce Immerss brings together mobile video based store concierge services, combined with Live Stream shopping into one, easy to use platform Immerss Clienteling enables retail associates to give customers the support they need to make purchases via live video on demand services Immerss Live Streaming allows merchants to entertain and interactwith customers to boost sales while viewers can add-to-cart and complete the purchase without ever leaving the show In this episode, Jason and Patrick discuss the new 'Phygital' customer expectation and how these experiences blur the lines between online and offline retailing for a more seamless omni-channel experience