EPISODE · Mar 10, 2025 · 8 MIN
E27 Yes Leadership at the Ritz!
from The Yes Show! · host Christine Trippi
Have you ever been solving a problem, only to realize you were focused on the wrong issue? In this episode, we dive into a legendary Ritz-Carlton YES leadership moment where Mr. Horst Schulze uncovered a hidden problem in an unexpected place! 🚀You'll learn:✅ Why the first answer is rarely the real answer✅ How the Five Whys method exposes the true root cause✅ Why you can’t solve problems from behind a desk✅ The danger of the "Idea Fairy" distracting you from real solutions✅ How small operational changes can have a massive impact📥 Grab the Say YES to Five Whys Worksheet: thewisepineapple.com/027🔥 3 Action Items1️⃣ Next time you face a problem, ask “Why?” at least five times before jumping to a solution.2️⃣ Take a Gemba walk—go to where the problem happens instead of making assumptions.3️⃣ When you find the real issue, don’t hesitate—Say YES! and take action to fix it.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown
What this episode covers
Have you ever been solving a problem, only to realize you were focused on the wrong issue? In this episode, we dive into a legendary Ritz-Carlton YES leadership moment where Mr. Horst Schulze uncovered a hidden problem in an unexpected place! 🚀You'll learn:✅ Why the first answer is rarely the real answer✅ How the Five Whys method exposes the true root cause✅ Why you can’t solve problems from behind a desk✅ The danger of the "Idea Fairy" distracting you from real solutions✅ How small operational changes can have a massive impact📥 Grab the Say YES to Five Whys Worksheet: thewisepineapple.com/027🔥 3 Action Items1️⃣ Next time you face a problem, ask “Why?” at least five times before jumping to a solution.2️⃣ Take a Gemba walk—go to where the problem happens instead of making assumptions.3️⃣ When you find the real issue, don’t hesitate—Say YES! and take action to fix it.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown
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E27 Yes Leadership at the Ritz!
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