EPISODE · Sep 1, 2025 · 41 MIN
E52 Five for Five: Hospitality’s Hottest Topics with Mark Irgang
from The Yes Show! · host Christine Trippi
Show Notes:This week on The Yes Show, we’re trying something a little different. Five for Five! Five hot topic questions with 5 minutes to answer! It's harder than you think!And joining me we're back with one of our most popular (and fun) guests, Mark Irgang, a 35+ year hospitality powerhouse, Hotel Opening of the Year winner, Mustang Award honoree, and President of SKAL International USA. Together, Mark and I will dive into five hot-button hospitality issues in just five minutes each. It’s rapid-fire insights, stories, and strategies you won’t want to miss!What You’ll Learn in This Episode:✔Why “self-care first” is the most underrated leadership strategy for 2025.✔How shifting from SOPs to CBMs sparks innovation and team empowerment.✔Why promoting managers ≠ training leaders, and how to fix the leadership pipeline.✔The real truth about loyalty programs, guest reviews, and destination fees.Action Items for Leaders:🎯Build your own Matrix of Responsibilities and eliminate the “eyelash effect.”🎯Audit your loyalty touchpoints, are you selling status or creating genuine value?🎯Reframe fees, perks, and policies as moments of truth to build guest trust.📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/🎈 Get on the Crown Society waitlist! https://www.thewisepineapple.com/cswait
What this episode covers
Show Notes:This week on The Yes Show, we’re trying something a little different. Five for Five! Five hot topic questions with 5 minutes to answer! It's harder than you think!And joining me we're back with one of our most popular (and fun) guests, Mark Irgang, a 35+ year hospitality powerhouse, Hotel Opening of the Year winner, Mustang Award honoree, and President of SKAL International USA. Together, Mark and I will dive into five hot-button hospitality issues in just five minutes each. It’s rapid-fire insights, stories, and strategies you won’t want to miss!What You’ll Learn in This Episode:✔Why “self-care first” is the most underrated leadership strategy for 2025.✔How shifting from SOPs to CBMs sparks innovation and team empowerment.✔Why promoting managers ≠ training leaders, and how to fix the leadership pipeline.✔The real truth about loyalty programs, guest reviews, and destination fees.Action Items for Leaders:🎯Build your own Matrix of Responsibilities and eliminate the “eyelash effect.”🎯Audit your loyalty touchpoints, are you selling status or creating genuine value?🎯Reframe fees, perks, and policies as moments of truth to build guest trust.📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/🎈 Get on the Crown Society waitlist! https://www.thewisepineapple.com/cswait
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E52 Five for Five: Hospitality’s Hottest Topics with Mark Irgang
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