E65. Building a Salon Team That You Rely On - Kayla’s Journey

Send us Fan Mail Kayla didn’t grow her salon because everything went right. She grew it while everything was falling apart. Ever feel like your team is slipping through your fingers just when you need them most? That was Kayla Carlton’s reality. From losing staff during maternity leave to stepping back into a business full of uncertainty, she faced the kind of challenges that would make most salon owners freeze. But Kayla didn’t just survive, she rebuilt. With the right systems, leadership strategies and mindset shifts, she transformed her salon into a thriving, organised space where her team thrives, clients rebook consistently and her business hits record months. In this episode, we dive into Kayla’s journey of heartbreak, resilience and ultimate triumph. Learn how she: Navigated losing key staff while juggling maternity leave Implemented systems that keep her salon running smoothly Built a team she can truly rely on, while still loving the treatments she does Whether you’re struggling with staff retention, scaling your salon, or trying to reclaim balance as a salon owner, Kayla’s story is a masterclass in leadership, strategy, and building a team that sticks. Fast forward to now, KS Beauty is having its biggest months ever, with stronger retention, a supported team and a business that runs without constant stress. If you’re tired of holding everything together alone, this episode will feel like someone finally understands what you’re carrying. Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? https://beautybusinessschool.com.au/beauty-business-foundations-2025/ Loved it? Leave a five-star review, it helps more beauty business owners find the show.