E73: When business indicators become the problem

Does counting change what counts? If we create indicators on actions that we'd like to monitor, like injuries, profits, tendering, productivity, do we inadvertently focus on managing the numbers instead of the core issues?Source: Chang, L. W., Kirgios, E. L., Mullainathan, S., & Milkman, K. L. (2024). Does counting change what counts? Quantification fixation biases decision-making. Proceedings of the National Academy of Sciences, 121(46), e2400215121.Support the channel at: https://buymeacoffee.com/benhutchinsonMore research at SafetyInsights.OrgOutro music "Dark Synth Wave" by ElephantGreen (PixaBay.com)