E76: How Trade Sales Leaders Can Spot and Resolve Conflict to Drive Team Growth and Results with Kendall Wallace: Sales, Leadership, Trade

In this episode of Stronger Sales Teams, host Ben Wright engages in a discussion with Kendall Wallace, a distinguished expert in team dynamics and corporate offsites. Broadcasting from the picturesque North Shore of Oahu, Kendall imparts her extensive expertise on designing transformative team-building experiences that cultivate trust and meaningful connections. Kendall explores her personal career journey, transitioning from a notable position at Facebook / Meta to leading a company that specialises in designing bucket-list corporate offsites. She underscores the crucial importance of trust within high-performing teams and provides actionable advice for resolving both overt and covert conflicts within teams.About the Guest:Kendall Wallace is a specialist in crafting impactful team-building experiences and currently heads Executive Offsites. With a decade of experience dedicated to personal and team development, Kendall possesses a distinctive background that merges expertise in user experience research from her tenure at Meta (formerly Facebook) with extensive training in Emotional Freedom Techniques (EFT). Now residing on the North Shore of Oahu, she is committed to assisting teams in enhancing communication, reducing conflict resolution times, and achieving balanced work dynamics.Key Takeaways:Understanding the brain’s role in bonding and conflict resolution, focusing on minimising cortisol levels to foster a healthier team dynamic.Effective strategies for dealing with visible and invisible conflicts within teams, including surveys and role-playing exercises.The importance of empathy exercises to enhance understanding and cohesion between different departmental roles.Utilising key questions from “The Five Dysfunctions of a Team” to diagnose and address team challenges.Implementing fun yet impactful role-playing scenarios to help team members see multiple perspectives and humanise each other.Time Stamps:0:00 Intro1:00 Guest Introduction3:16 Executive Offsite4:54 Switching From a Tech Company8:21 Neuroscience of Team Building12:4 Managing and Resolving Conflicts Constructively16:00 Dealing with Hidden Conflicts19:05 Go-To Exercise in Resolving Conflicts21:42 Guest Socials22:4 OutroRate, Review, & FollowIf you’re liking what you’re hearing, make sure you ‘follow’ the show wherever you listen to your podcasts…so you never miss an episode!I’d also love to hear what you think, so drop us a review after you close that next deal…tell me what you’re liking, and what you want more of so I can look to cover it in a future episode.