E92: Talking Omni-channel & Retail CX Tech w/ Danny Phillips, Omneo - At the Coalface Podcast - 19 August 2021

Danny is the co-founder of Omneo Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service