EDF Energy’s, Harassment of a customer, August 2023.

Podcast description: So you have just sent a two page document to EDF, that shows blatant neglect towards a customer. One would expect EDF, to have robust, reasonable and credible processes. Yet in fact, they provide an example of having the worst by far, of an example of a hopeless system, that I’ve come across.  But EDF’s response via their A I, is to. 1) ask you to pay a bill, that is covered by your account credit balance. 2) advise that your energy account will have to be paid monthly, by cheque or cash, of course, such also costing one more, and 3). They demand a meter reading, all be it they have, issued the bill, taken the payment, & ignored, all such readings, presented during 2023.