Elevate Springfield featuring Kevin Johnson: Elevating Through the Power of Family Business, Customer Relationships, and Business Evolution through the Years

Send us Fan MailSummaryIn this conversation, Robert Ferriell interviews Kevin Johnson from Johnson and Johnson Automotive Service, exploring the rich history of the family business, its evolution over nearly a century, and the challenges faced in the modern automotive industry. Kevin shares insights into his personal journey, the importance of customer relationships, and the impact of technology on automotive repair. He also offers advice for entrepreneurs and emphasizes the significance of community involvement.TakeawaysKevin's family has been in the automotive business since 1932.He initially pursued woodworking before returning to the family business.Johnson and Johnson Automotive Service has evolved from a gas station to a full-service automotive repair shop.Route 66 has played a significant role in the business's history.The transition from full service to self-service was a major change in the industry.Kevin emphasizes the importance of repeat customers and building relationships.The automotive industry faces challenges with technology and a shortage of skilled technicians.Customer experience is enhanced by personal interactions and understanding their needs.Entrepreneurs must be actively involved in their businesses to succeed.Community involvement is crucial for local businesses.Join The Elevate Insider:https://bigdogbc.com/elevateFacebook:  @robertferriell   @elevatespringfieldYoutube: @robertferriell10X Health Precision:  https://10xhealthnetwork.com/pages/precision-genetics?utm_source=robertferriell