Email Response Time Expectations: When a Prospect or Customers Sends Email - Answer It! (Season 2 Episode 65)

Customer service email response time expectations are such that a lead or customer expects to get an email reply to an email inquiry within minutes or, at worst, a few hours. That means that if you are taking more than a few hours to respond to a customer’s email, and especially to a lead or prospect’s email, you are both tarnishing your company’s reputation, and losing out on business – in fact, you are effectively turning business away. Instead, answer it immediately, or at least as soon as you can, even if it’s just to acknowledge it and say that you will get back to them more fully later. Prefer to read it instead of listen to it?  Do that here: https://www.isipp.com/blog/when-a-prospect-or-customer-sends-you-email-answer-it/ The Everything Email Marketing blogcast is provided by Get to the Inbox by ISIPP SuretyMail, the founder of the email deliverability industry. For more information about how we can help you get to the inbox go to GetToTheInbox.com