EMEA launch of Unity and the local OpCo perspective with Kelly Woodfin and Rowan Jeffreys-Hoar from Ricoh UK

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape.🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:43 - Kelly's career history and role at Ricoh01:53 - Rowan's career history and role at Ricoh03:01 - Intro to Ricoh Unity06:03 - How client feedback shaped Ricoh Unity08:14 - Why Ricoh Unity was developed11:24 - Ricoh's shift from hardware to digital workplace services13:01 - Why Ricoh Unity was launched now. 15:45 - Where is Ricoh Unity available?19:13 - What does Ricoh Unity offer partners that they didn't have before?22:39 - Partner feedback26:11 - The future of Ricoh Unity27:51 - The importance of data30:52 - Success metrics for Ricoh Unity34:57 - Three key takeaways38:23 - Closing Hosted on Acast. See acast.com/privacy for more information.