In the Spotlight - The Smart Connected Workplace Podcast with Quocirca

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure. Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth.🌐 Learn more about HP at https://www.hp.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro01:05 - Aurelio's career history and role at HP02:22 - How is HP turning document processes into a competitive advantage?06:00 - What SMB tasks can AI streamline?10:02 - How does HP make printers easier to deploy and manage remotely?15:42 - What protections do HP’s newest devices provide?21:48 - How do HP solution integrations help SMBs with end to end document flows?25:35 - What setup improvements make the biggest difference in SMB environments?27:17 - How is HP enabling the channel deliver outcomes for small businesses?30:52 - What’s next from HP for SMB document workflows32:53 - Closing Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Jason Court and Olivier Massonnat from Sharp Europe to explore the concept of human-led AIoT and the next evolution of agentic AI. The discussion highlights how Sharp is integrating artificial intelligence with the Internet of Things to create smarter, more connected workplace solutions, as showcased at its recent Inspire Expo. Together, they examine how cloud connectivity, AI-driven automation, and unified cybersecurity are transforming print, IT services, and digital workplace environments. The conversation also focuses on how businesses can harness these innovations to navigate change with confidence, improve operational efficiency, and unlock new value through intelligent, connected technologies.🌐 Learn more about Sharp at: https://www.sharp.eu/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:48 - Introduction to Jason and Olivier01:20 - What is agentic AI?02:38 - Combining physical, digital and AI05:00 - Cloud Capture AI09:25 - How Sharp is helping it's customers12:07 - Assessing risks around AI16:54 - Key use cases for businesses19:11 - Integration across business operations24:24 - How AI will impact MFPs27:43 - The future of agentic AI29:01 - Closing Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape.🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:43 - Kelly's career history and role at Ricoh01:53 - Rowan's career history and role at Ricoh03:01 - Intro to Ricoh Unity06:03 - How client feedback shaped Ricoh Unity08:14 - Why Ricoh Unity was developed11:24 - Ricoh's shift from hardware to digital workplace services13:01 - Why Ricoh Unity was launched now. 15:45 - Where is Ricoh Unity available?19:13 - What does Ricoh Unity offer partners that they didn't have before?22:39 - Partner feedback26:11 - The future of Ricoh Unity27:51 - The importance of data30:52 - Success metrics for Ricoh Unity34:57 - Three key takeaways38:23 - Closing Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Vasco Falcão, Head of Digital Workplace in Europe at Konica Minolta, to explore how organisations can move from AI hype to real operational value. Vasco shares insights from his leadership journey across finance, consulting, and over two decades at Konica Minolta, highlighting the company’s transformation from traditional print services to delivering integrated digital workplace solutions. The discussion examines how businesses can embed AI into practical workflows, drive measurable productivity gains, and align technology investments with strategic outcomes, while maintaining operational discipline and change management focus. Together, they unpack what it truly takes to translate AI ambition into scalable, sustainable business impact across the modern digital workplace.🌐 Learn more about Konica Minolta at https://www.konicaminolta.co.uk/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:38 - Vasco's career history and role at Konica Minolta02:35 - Does AI reality match AI ambition?05:33 - Will AI replace jobs?09:48 - Opportunities and challenges of consumer AI vs corporate AI17:31 - AI's dual impact on sustainability20:12 - How is Konica Minolta differentiating in AI?23:48 - How is Konics Minolta using AI to automate workflow and print?29:40 - AI enabled capture35:12 - Insights AI and ESG AI39:35 - Key takeaways for AI in the digital workplace44:07 - Closing Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kevin Pickhardt, Executive Chairman at Pharos Systems, to discuss why 2026 is set to be the tipping point for enterprise cloud print modernisation. Building on previous conversations with Pharos, Kevin shares insights into the accelerating shift from legacy print infrastructure to cloud-native platforms, the growing demand for security, scalability, and analytics, and how enterprises are rethinking print as part of their broader digital transformation strategies. The discussion explores the drivers behind cloud adoption, including hybrid work, zero-trust security models, and sustainability goals, and outlines how organisations can future-proof their print environments while unlocking greater visibility, cost control, and operational efficiency in an increasingly cloud-first world.🌐 Learn more about Pharos at https://www.pharos.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaTimestamps:00:00 - Intro00:55 - An introduction to Pharos and Kevin02:30 - Pharos and PrintOps06:00 - Shift to cloud security and AI10:40 - Declining print volumes13:16 - What are the benefits for customers?18:44 - Multi-vendor environments19:36 - What's next for Pharos?21:11 - AWS data centres22:41 Recommendations for organisations considering cloud modernisation25:06 - Cloud vs on premise26:27 - Closing Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Will Parker of Datasec to explore the future of identity management in the managed print services (MPS) market. The discussion dives into the growing importance of identity-centric security, the role of cryptography and cloud-based solutions within Microsoft 365 environments, and how organisations must adapt to an increasingly complex threat landscape. Will shares insights on the shift toward identity as the new security perimeter, the convergence of print and IT security strategies, and why robust authentication and access controls are critical in today’s hybrid workplaces. Together, they examine how partners and providers can better align print infrastructure with broader cybersecurity frameworks to drive resilience, compliance, and long-term business value. Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by David Fitzsimons, Director of the European Remanufacturing Council, to explore the accelerating shift toward a circular economy. They discuss how sustainability is becoming embedded in European legislation—from the Digital Product Passport to EcoDesign requirements—and how these frameworks are transforming the way products are designed, manufactured, and reused. Tune in to understand what these changes mean for the print industry, how organizations can adapt, and the opportunities that circularity presents for innovation and long-term business resilience.🌐 Learn more about the European Remanufacturing Council at https://www.europeanreman.eu/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes sits down with Munu Gandhi, President of Xerox IT Solutions, for an in-depth conversation on the rapidly evolving IT and services landscape. Munu shares insights into his career journey and leadership approach, Xerox’s strategy in delivering end-to-end IT services, and how the company is helping customers navigate hybrid work, cybersecurity challenges, and digital transformation. The discussion explores the role of AI, automation, cloud modernisation, and managed services in driving business value, as well as Xerox’s investments in innovation and customer-centric service delivery. Munu also reflects on the future of IT services and the opportunities ahead for organisations embracing intelligent, secure, and scalable technology solutions.🌐 Learn more about Xerox at: https://www.xerox.co.uk/en-gb🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Richard Wells, Head of Market Development at EpsonEurope, about Epson’s strategic approach to sustainable printing, the shift from laser to heat-free inkjet technology, and the growing importance of energy efficiency for customers. They explore industry trends shaping the future of print, how organisations can reduce environmental impact without compromising productivity, and Epson’s commitment to innovation across its product portfolio. This insightful conversation highlights the evolving value of print in a digital world and the role of technology in supporting sustainability goals.🌐 Learn more about Epson at https://www.epson.co.uk/en_GB🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Marc Theaman, aka Thermal Theaman, from Toshiba about how the company is evolving its strategy across print, solutions, and digital transformation. Marc shares insights into Toshiba’s vision for the future workplace, the role of managed print and managed services, and how the organisation is supporting customers through technology shifts and ongoing market change. The discussion explores sustainability, security, cloud migration, and the opportunities for partners as Toshiba strengthens its solutions-led approach.🌐 Learn more about Toshiba at https://business.toshiba.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Jim LaRoe, CEO of Symphion, to uncover the growing cybersecurity risks facing print fleets and printer-adjacent endpoints. They discuss why complacency is one of the biggest threats to print security, how organisations can strengthen cyber hygiene across multi-vendor environments, and the role of automated Print Fleet Cybersecurity-as-a-Service in reducing vulnerabilities. Jim explains the emerging opportunities for managed print service (MPS) providers, IT leaders, and channel partners to improve endpoint protection, safeguard sensitive data, and enhance compliance in today’s complex digital landscape. If you’re looking to elevate your print security strategy, protect distributed fleets, or understand where the market is heading, this episode delivers essential insights.🌐 Learn more about Symphion at https://symphion.com/🌐 Learn more about Quocirca at https://quocirca.com/🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Fernando Maronienne from Brother USA to discuss how Brother is evolving its Managed Print Services (MPS) proposition for the U.S. dealer market. Fernando shares his journey from Ricoh to leading Brother’s B2B division, “Brother for Business,” and explains how the company is expanding its enterprise footprint. The conversation explores digital transformation in the print industry, shifting customer expectations, and how innovation, service programs, and strong dealer partnerships are driving growth in the managed print and office technology space.🌐 Learn more about Brother USA at https://www.brother-usa.com/🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, CEO Louella Fernandes is joined by Mike Reynolds and Shelley Seewald from Tungsten Automation to explore how AI, automation, and cloud technologies are reshaping the future of print management. From content-aware printing to hybrid cloud infrastructures and print security, this conversation reveals how organisations can modernise their print environments while enhancing productivity, sustainability, and compliance. Hosted on Acast. See acast.com/privacy for more information.

Microsoft’s Issa Khoury talks to Louella about the evolution of printing in a hybrid work environment, focusing on Microsoft Universal Print. They discuss the importance of security, sustainability, and the integration of AI in modern print workflows. They track the transition from traditional on-premise print management to cloud-based solutions, emphasising the need for print industry organisations to adapt to changing customer demands and technology advances.🌐 Find out more about Microsoft Universal Print: https://aka.ms/UniversalPrint 🌐 Learn more about Quocirca at www.quocirca.com 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrintTimestamps:00:00 - Introduction02:49 - Microsoft Universal Print: A core component of modern workplaces06:09 - Security in hybrid work environments08:55 - Sustainability and print volume reduction12:00 - AI and intelligent workflows in printing14:58 - Windows Protected Print (WPP) and future roadmaps18:04 - The business value of modernising print solutions Hosted on Acast. See acast.com/privacy for more information.

As Konica Minolta marks the twentieth anniversary of the launch of bizhub technology, Olaf Lorenz joins Louella Fernandes to reflect on the shifts that have taken place since its inception. They discuss the move from traditional output devices to integrated input devices that support digitisation and AI workflows. Sustainability challenges, customer priorities, and the future of print in a digital world are also discussed.🌐 Learn more about Konica Minolta bizhub technology at https://www.konicaminolta.eu/eu-en/bizhub-i-series/20-years-of-rethinking-the-workplace🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrintTimestamps:00:00 - Introduction03:05 - The shift from output to input devices06:05 - Sustainability and customer challenges08:56 - Digitisation and security concerns11:57 - AI integration and future plans14:49 - Sustainability goals and circular economy18:02 - Remote services and efficiency20:53 - The future of print and data utilisation Hosted on Acast. See acast.com/privacy for more information.

In this episode, MyQ’s Head of Business Consultancy Mark Asbridge talks to Louella Fernandes about the evolving print industry landscape, focusing on personalisation and customisation, MyQ’s successful growth and future strategies, and the impact of cloud technology. They discuss the differences in cloud adoption between SMBs and enterprises, post-pandemic print volumes, and the integration of AI in scanning workflows. Mark highlights MyQ’s unique market position and sustainability commitment.🌐 Learn more about MyQ at www.myq-solution.com/ 🌐 Learn more about Quocirca at www.quocirca.com 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrintTimestamps:00:00 - Introduction 02:05 - MyQ’s growth and market positioning 03:58 - On-premise vs Cloud adoption 08:14 - Enterprise vs SMB Cloud strategies 09:53 - Print volume trends post-pandemic 12:07 - Integration with Microsoft Universal Print 15:01 - AI in scanning workflows 19:00 - Future of print management solutions 21:58 - Key differentiators of MyQ 24:59 - Sustainability and ESG in print management Hosted on Acast. See acast.com/privacy for more information.

Nathan Thomas and Paul Birkett of Ricoh join Louella Fernandes to discuss the challenges and opportunities of modern workplace transformation. They explore the evolving concept of workplace experience, the integration of technology, the importance of sustainability, and the role of data in optimising workplace environments. Nathan and Paul highlight Ricoh’s innovative approaches to developing office spaces that foster collaboration and enhance employee engagement.🌐 Discover Ricoh Europe’s workplace experience solutions at https://www.ricoh-europe.com/business-solutions/workplace-experience/ 🌐 Learn more about Quocirca at www.quocirca.com 🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrintTimestamps:00:00 - Introduction 03:05 - Understanding the concept of “workplace experience” 06:10 - The role of technology in modern workspaces 09:10 - Creating compelling office environments 12:14 - Sustainability and ESG in the workplace 15:07 - Data-driven insights for workplace optimisation 17:56 - Ricoh’s implementation of technology 20:52 - The future of workplace experience. Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Mark Kouwenberg of MPS Monitor and Richard Barfield of Zebra Technologies join Louella Fernandes to explore the growing opportunities for label printing in managed print services (MPS).They explain the boom in demand for label printing driven by ecommerce growth and the opportunity for MPS providers to replace often outdated incumbent devices with more secure, resilient devices.With label printing in a growth phase, Mark and Richard explain how the collaboration between MPS Monitor and Zebra can help MPS providers unlock new and profitable revenue streams.🌐 Find out more about MPS Monitor: https://www.mpsmonitor.com/🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel https://www.youtube.com/@QuocircaThis series is in collaboartion with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrintTimestamps:00:00 - Introduction08:48 - Understanding Thermal Printing Technology16:31 - Challenges in Managing Label Printers23:52 - Commercial Opportunities for MPS Providers30:06 - Future Strategies for MPS Monitor and Zebra Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes discusses the enduring role of print in the modern workplace, particularly in the context of hybrid work environments.She is joined by Mike Reynolds and Ben Roberts from Tungsten Automation to explore the challenges organisations face with legacy print infrastructures, the importance of securing print environments, and the benefits of adopting cloud-based solutions like Printix.The conversation highlights the impact of AI on print management and emphasises the importance of integrating print solutions into broader digital transformation strategies to avoid pitfalls and enhance productivity.🌐 Discover more about Tungsten Automation: https://www.tungstenautomation.com/🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrintTimestamps:00:00 - Introduction02:55 - Understanding Hybrid Work and Print Security06:02 - Navigating Legacy Print Infrastructure Challenges08:48 - The Role of Cloud Solutions in Modern Printing11:51 - Selecting the Right Hybrid Print Solution14:57 - AI Innovations in Print Management17:47 - Future Trends in Print and Capture Technology21:05 - The Case for Modernizing Print Environments23:50 - Real-World Impacts of Print Security Issues26:50 - The Future of Print with AI and Cloud Solutions30:14 - Final Thoughts on Print Management Strategies Hosted on Acast. See acast.com/privacy for more information.

In this episode, Louella Fernandes speaks with Jim La Roe, CEO of Symphion, about the critical importance of print fleet cybersecurity and the company’s innovative offering of print fleet cybersecurity-as-a-service.They discuss the common, but often-overlooked vulnerabilities associated with printer endpoints and how print security has evolved along a proprietary path, as well as the challenges large enterprises face in maintaining and monitoring print security.Jim shares how Symphion addresses these challenges with its cost-effective vendor-agnostic software and service model that hardens the existing fleet and includes ongoing security management. Jim and Louella discuss the implications of Symphion’s print solution for the wider IoT market. 🌐 Discover more about Symphion: https://symphion.com/🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-printTimestamps:00:00 - Introduction03:00 - The Evolution of Print Fleet Cybersecurity05:57 - Vendor Agnostic Solutions in Print Security09:12 - Symfion's Comprehensive Cybersecurity Approach12:12 - Cost Considerations in Print Security15:07 - Addressing Legacy Systems in Print Security17:56 - Human Factors in Cybersecurity Risks20:53 - Common Misconceptions in Print Security23:59 - The Future of Print Security and IoT27:13 - Conclusion and Next Steps Hosted on Acast. See acast.com/privacy for more information.

In this episode, Louella Fernandes speaks with Jordan Darragh, CEO of PrintReleaf, about the role of carbon offsetting in the print industry. They discuss the journey of PrintReleaf, the significance of understanding print-related carbon footprints, and the challenges of navigating sustainability conversations. The discussion also highlights the differences between verified and certified carbon offsets, the demand for transparency, and the growing role of solutions for commercial printing in their business model. Finally, they explore future directions for PrintReleaf, including potential expansions into e-commerce.🌐 Discover more about PrintReleaf: https://printreleaf.com/🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print Timestamps: 00:00 - Introduction02:08 - The Birth of PrintReleaf03:56 - Understanding Carbon Offsetting05:52 - The Impact of Paper in Carbon Footprint09:02 - Verified vs. Certified Carbon Offsets12:00 - Transparency in Carbon Offsetting15:07 - Demand for Carbon Offsetting Solutions18:02 - The Shift to Supporting Commercial Printing Organisations20:53 - Future Directions for PrintReleaf Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight, Louella Fernandes speaks with Quentyn Taylor from Canon Europe about the evolving cybersecurity landscape. They discuss the impact of AI on both attackers and defenders, common misconceptions in information security, and the challenges faced by IT teams – including addressing vulnerabilities in the often-overlooked print network. Taylor emphasises the importance of visibility, monitoring, and multi-factor authentication, while also addressing the future implications of AI and quantum computing. The conversation concludes with key recommendations for organisations to enhance their cybersecurity posture and prepare for inevitable incidents.🌐 Discover Canon Europe's information security expertise https://www.canon-europe.com/business/solutions/security/ 🌐 Learn more about Quocirca at www.quocirca.com🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/🎬 Subscribe to our YouTube channel: https://www.youtube.com/@QuocircaThis series is in collaboration with Microsoft Universal Print. Learn more at: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print00:00 - Introduction02:47 The Role of AI in Cybersecurity06:04 Common Misconceptions in Information Security08:58 Challenges Facing IT Teams11:53 The Importance of Visibility and Monitoring14:49 Multi-Factor Authentication and Zero Trust18:11 Canon's Approach to Security20:53 The Future of Cybersecurity: AI and Quantum Computing23:49 Key Recommendations for Organisations29:52 Preparing for the Inevitable: Incident Response Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, John Bruno, COO of Xerox, discusses the strategic acquisition of Lexmark as part of Xerox’s reinvention strategy.The conversation covers the rationale behind the acquisition, the importance of strengthening Xerox’s core print business – and how Lexmark’s portfolio of products and services fits in – and the integration of IT services and digital solutions. John emphasises the company’s commitment to listening to client needs and adapting to the changing environment of the print industry.Find out more about Xerox at www.xerox.comFind out more about Xerox's acquisition of Lexmark: https://www.news.xerox.com/news/xerox-to-acquire-lexmarkLearn more about Quocirca at www.quocirca.comSign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/Subscribe to our YouTube channel https://www.youtube.com/@QuocircaTimestamps:00:00 - Introduction to Xerox's Reinvention Strategy03:04 - The Lexmark Acquisition: Timing and Rationale05:45 - Strengthening the Core Print Business09:01 - Navigating Channel Integration Post-Acquisition11:46 - Expanding IT Services and Digital Solutions14:53 - Conclusion: Listening to Client Needs and Future Growth Hosted on Acast. See acast.com/privacy for more information.

Kyle Murray, VP Product Development and Manufacturing, and Danny Molhoek, VP Sales EMEA, join Louella to discuss the challenges of achieving sustainable product innovation in the current market. They explore:·        Today’s print market influencers and evolution·        Why device innovation is critical in a mature market·        The value of simplicity, versatility and sustainability and how Lexmark’s 9-series MFPs benefit customers·        Device longevity, remanufacturing and regulations·        Broader Lexmark sustainability targets that are driving product innovation in IoT and beyondLearn more about Lexmark’s 9-Series MFPs: https://www.lexmark.com/en_us/products/hardware/new-9-series-a3-and-8-series-color-a4.html Quocirca's technology industry insights can be found at https://www.quocirca.com Microsoft Universal Print: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print Hosted on Acast. See acast.com/privacy for more information.

Jason Cort, Director of Product Management and Marketing at Sharp Europe, joins Louella to explore the cybersecurity challenges small and medium businesses face. Drawing on newly published research, they discuss:•The current cyberthreat environment for SMBs and why they’re especially vulnerable•Regulatory changes that put further pressure on SMBs•Employee-related cyber risk and the lack of effective awareness training•Quick wins that SMBs can implement to increase cyber resilienceLearn more about Sharp Europe’s SMB research: https://www.sharp.eu/news-and-events/news/european-smes-at-risk-of-cyber-hacks-as-workers-reveal-ai-concerns-and-lack-of Quocirca's technology industry insights can be found at https://www.quocirca.com Microsoft Universal Print: Universal Print – Cloud Based Print SolutionTimestamps:00:50 – Welcome and Jason’s role at Sharp Europe01:15 – The scale of cyber attacks on SMBs and why they are vulnerable04:05 – Common attack vectors used against SMBs09:04 – The effect of the regulatory environment on SMBs13:45 – Employee cyber risk and the state of play around cyber-awareness training16:05 – What steps can SMBs take to achieve quick wins that strengthen their resilience in the face of cyberthreats?19:32 – Sharp Europe’s IT services business and experience in the European market21:02 – Sharp Europe’s SaaS security awareness training software that is designed for SMBs24:07 – The emerging threats SMBs should be aware of and what they can do about them28:01 – The value of investing in cyber security and awareness training, and three key steps SMBs can take now to protect their business. Hosted on Acast. See acast.com/privacy for more information.

Darren Cassidy, President of Western Europe, joins Louella to share how Xerox is driving data innovation throughout its business, products and services to unlock its value for clients. They explore:·        The Xerox Reinvention Strategy·        How Xerox is addressing legacy brand perceptions through brand partnerships with cutting-edge innovators like Aston Martin Formula 1·        Why unlocking and managing unstructured data supports a wealth of use cases to get data working for customers·        Data’s power to drive targeted, omnichannel marketing campaigns – where printed direct mail still has a big part to play·        Channel strategy and key investments that will drive success Learn more about Xerox at https://www.xerox.comQuocirca's technology industry insights can be found at https://www.quocirca.com Microsoft Universal Print: Universal Print – Cloud Based Print SolutionTimestamps00:00 – Introduction00:28 – Welcome00:59 – Introduction to Darren01:58 – Xerox’s Reinvention Strategy overview and key principles04:05 – How is Xerox addressing legacy brand perceptions06:15 – Xerox’s Aston Martin Formula 1 partnership including augmented reality innovations and client experience support07:32 – How releasing data is helping customers transform their businesses10:50 – The power of quality, accurate data for personalisation and effective automation13:05 – Building data-driven omnichannel communications capabilities and the role direct mail still plays14:52 – How Xerox is supporting customers to automate and implement intelligent document processing16:42 – XMPie software enabling Xerox services17:59 – Augmented reality’s potential to support complex digital-physical processes with contextual data in real-world scenarios19:07 – Xerox’s new channel strategy 21:04 – Support for the channel with assessment tools across MPS, security and sustainability22:11 – IT services expansion in the mid-market and partner enablement to capitalise on convergence in IT and print infrastructure.23:13 – Key 2025 trends of AI, automation and analytics driving differentiation and opportunity Hosted on Acast. See acast.com/privacy for more information.

Artificial Intelligence and sustainability are two of the hottest topics in 2025. Far from being separate issues, they are highly interdependent. AI can address enormous challenges, including sustainability, but its deployment must take account of environmental impacts. In this special episode, Louella puts HP’s MD Northern Europe Neil Sawyer and Sustainability Lead UK&I Nancy Powell In the Spotlight to discuss the Intersection of AI and Sustainability. They explore customer perceptions and expectations of new AI-powered hardware, its impact on demand for PCs, and the challenge of balancing technology refreshes with sustainability considerations. Nancy and Neil look at the circularity initiatives in place at HP, many originating in the print division, and explain how the company seeks to achieve transparency in environmental reporting while avoiding greenwashing. But is the channel ready for AI? “They’re ready for everything!” says Neil, underlining the essential role channel education and expertise play at the intersection of HP’s AI and Sustainability strategies. Dive deeper into these topics and find out what key trends Neil and Nancy believe will shape the technology industry in 2025.Timestamps:00:28 – Welcome 00:55 – Introduction to Nancy and Neil01:42 – Discerning reality from AI hype; how HP is designing technology and innovating to ensure customers can access future-ready solutions.03:34 – As AI drives technology upgrades, will AI PCs reignite demand in the PC market? Neil shares how he sees consumer perceptions evolving around AI.05:28 – Are consumers ready to adopt AI on a day-to-day basis?07:06 – The sustainability impact of technology refresh cycles – how is HP addressing the challenge of circularity?10:00 – Circularity developments in HP’s strategy that originated in the print division.12:28 – The risks of greenwashing and how a vendor such as HP can achieve transparency over environmental claims and reporting.15:34 – Should vendors be providing better data around device carbon footprints and how can they support customers’ environmental goals?17:58 – Ready for everything: the role of the channel in HP’s AI strategy.21:03 – HP Amplify Impact’s role in supporting sustainability through the channel.25:37 – Neil’s prediction of a trend that will shape the technology industry in 2025.27:11 – Nancy’s thoughts on the key trend affecting technology in the year ahead. Hosted on Acast. See acast.com/privacy for more information.

In the Spotlight with Stu Brookes and Keith O’Brien, PaperCut In the final episode of series 9, Stu and Keith join Louella to discuss recent announcements from PaperCut’s global partner summit and their views on the changing landscape for cloud printing.Stu and Keith discuss the changing dynamics of the print market in the K-12 education sector and the rapid adoption of PaperCut’s cloud print software as schools seek to reduce the risk and cost of server management and improve efficiency are turning to the cloud and workflow automation.Keith and Stu explain the impact security concerns have on the cloud print transition and the importance of integrating print solutions with trusted cloud services that customers are already using, as well as providing regional data centres.Recent announcements from PaperCut are designed to give customers flexibility in their cloud transition, through subscription options that recognise where they are on their cloud journey and where they might go in future.Stu shares the company’s insight on print volumes and the verticals that remain paper-intensive. The extreme device consolidation seen over recent years is abating and there are signs in some sectors that more devices are being added to fleets.Sustainability is at the core of PaperCut’s ethos, and PaperCut Grow is its flagship initiative, helping customers become forest positive and report their achievements to employees and customers.Keith and Stu also share the key product developments in security and usability that aim to drive a frictionless experience for customers, concluding by sharing their thoughts on the future of the industry.For more on PaperCut visit: www.papercut.com Hosted on Acast. See acast.com/privacy for more information.

In this episode, Louella talks to Josh about Pharos’ new strategy around PrintOps, its strong heritage in the sector, and how it is looking to accelerate its lead in the enterprise space.Josh discusses the specific challenges for maintenance and uptime of print within large enterprises, introducing the PrintOps concept and how it is disrupting the print management as a new category oriented around people, not devices.He explains the people-centric, dynamic and highly connected approach that recognises the need for employee agility, with cloud-native solutions that eliminate siloes and unnecessary complexity. Josh talks about the importance of building truly cloud-native, hardware-agnostic solutions with open APIs, rather than lifting and shifting on-prem tools to the cloud. He emphasises the importance of being able to dynamically adapt to user requirements. Dynamic solutions will be powered by AI – Josh walks through an AI use case that provides better user and IT admin experience, and explains how current customers are receiving the PrintOps concept.Josh shares his views on industry trends before describing the different types of print and how companies should think about managing them more effectively and efficiently.www.pharos.com Hosted on Acast. See acast.com/privacy for more information.

In the Spotlight with Steve Inch, principal strategist for print security and product management at HPIn this episode, Steve and Louella discuss print security, HP’s approach to zero trust print architecture, and its unique security solutions.Steve talks about the importance of keeping customers future-ready in the face of cyber threats, and how the business seeks to innovate in security solutions and services, driving new standards in the industry. He explains innovations such as secure encrypted printing, and the benefits of working closely in conjunction with workforce solutions partners. Louella and Steve discuss the changing threat landscape prompted by the rise of hybrid working, and the double-edged sword of AI as both security risk and opportunity. Steve underlines that HP is seeking to apply AI holistically across its whole value chain, not just in individual use cases.HP seeks to simplify security messaging so channel partners can more effectively position it as part of a complete customer offering. Steve explains how HP offers flexible options for channel partners with differing focus and expertise levels. He introduces HP’s zero-trust print architecture blueprint for planning, implementing, and deploying zero-trust principles at the endpoint to enhance resilience for all customers. Steve concludes by outlining HP’s strategy for simplicity across security architecture and goal of educating consumers on security through its print division.Learn more about HP’s Zero Trust approach to endpoint security: HP Wolf Security - Endpoint Security Solutions | HP® Official Site  Hosted on Acast. See acast.com/privacy for more information.

John and Louella discuss Xerox’s reinvention strategy and John’s views on changing customer and market dynamics.John recaps the workplace evolution from building-centred businesses to hybrid workplaces leveraging a distributed workforce post-pandemic and explains how this has driven Xerox to become a more responsive, services-led, software-enabled company with a larger partner ecosystem. Xerox recognises it can’t rest on its laurels where its channel is concerned. The business is investing in partner engagement, development, and training, supporting its partner ecosystem to engage effectively with customers.Louella and John discuss the challenges of attracting and retaining GenZ workers, the need to take a holistic approach to sustainability, and the power of Xerox’s position at the fulcrum of data, device, security and workflow, enabling it to deliver a compelling proposition for customers seeking to capitalise on emerging technology. John highlights the risks of large language models (LLMs) and predicts the rise of enterprise LLMs that will reduce the risk of GenAI for corporate organisations. Finally, John and Louella explore industry consolidation and the impact of recent activity on Xerox’s relationships with its joint venture partners.www.xerox.com Hosted on Acast. See acast.com/privacy for more information.

This episode sees Arjan and Louella discuss Lexmark’s strategy, sustainability approach, and future expectations as it introduces its own A3 MFP range. 

Arjan explains how Lexmark’s market approach focuses on industries where print is still critical to operations. He outlines the company’s diverse customer base, key sector expertise, and how it meets client needs with a combination of direct engagements and channel partner support, leading to high customer retention rates.Louella and Arjan discuss the importance of data-driven insights in sectors such as retail, where Lexmark’s Lexmark Engagement Automation Program (LEAP) is giving retailers the option to deliver hyper-local digital promotions directly on the shop floor.Analytics is a core area of strength for Lexmark, which has one million devices under management by a single global IoT system. Arjan explains how the company leverages this data to drive customer value.  On sustainability Arjan talks about the importance of OEMs taking a broad approach, and how channel partners in particular need a story to tell “that goes beyond electricity consumption”. He discusses Lexmark’s focus on device simplicity and ease of maintenance, plus the company’s long heritage of device and cartridge remanufacturing and recycling programmes. Hosted on Acast. See acast.com/privacy for more information.

As the traditional print industry strives to meet changing customer needs, diversification and transformation are key. In this episode, Apogee CEO James Clark explains how the company has successfully made the transition into IT services.James notes the core skills Apogee possesses that are transferable to broader managed IT services and how taking a best-of-breed vendor approach helps the company create business value for customers.Louella and James discuss the challenge of adapting MPS sales models and company culture to the subscription-based go-to-market approach needed for managed IT services engagements. They look at how sustainability forms an important part of solutions for today’s customers, and the tactics Apogee has in place to support this, including circular economy activities.James also talks about the advent of AI, the issue of AI-washing, and how it is in use at Apogee to fulfil customers’ unmet needs. He concludes with his insights on the future of the industry and where Apogee aims to drive customer value. Hosted on Acast. See acast.com/privacy for more information.

Louella and Will discuss how Datasec is bringing identity-native infrastructure management to the print industry. Will introduces the company’s approach towards supporting a world that is secure, but not encumbered by passwords and the risks associated with sharing secrets across an open internet. He explains the challenge customers face in adapting a zero trust approach to secure shared print devices on the network.He outlines Datasec’s “Smart document exchange” approach to extending security capabilities to MFDs, using existing cloud based Identity Access Management (IAM) solutions and adapting them for shared device security. Datasec brings an identity layer on top, achieving infrastructure access management with an identity-native emphasis that puts the customer at the centre.Will and Louella discuss the risks around AI use and the drive to protect corporate data, as well as what AI could mean for managed print services and print management solutions. #ZeroTrust #AIinPrint Hosted on Acast. See acast.com/privacy for more information.

Louella is joined by Issa Khoury, program manager for Microsoft Universal Print, to discuss the security, cost, and complexity challenges of traditional on-premise print. With continuing demand for hybrid, flexible working environments, legacy print infrastructure is increasingly becoming a headache for IT managers. Cloud printing is one solution, but until recently it has struggled to take off – partly due to lingering security concerns among customers.Microsoft Universal Print resolves these concerns and greatly simplifies print infrastructure management for administrators, eliminating the need for VPNs and WANs. It also provides a better user experience, and improves security, supporting Zero Trust architecture and features such as pull printing.Louella and Issa look at the opportunity for channel partners amid the convergence of Managed Print Services (MPS) and Managed IT Services. Microsoft Universal Print simplifies MPS engagements and is a powerful tool for migrating customers to the cloud, allowing partners to move into this space. Channel partners can also build their own Print Support Applications (PSAs) on top of Universal Print, tailored to their customers’ requirements.Learn more about Microsoft Universal PrintRead Quocirca’s Cloud Print Services Landscape report Hosted on Acast. See acast.com/privacy for more information.

Canon’s Peter Bragg joins Louella to talk about sustainability and how the company’s strategy has evolved. Peter explains how the company’s own environmental targets and customer demand for sustainable products and services are shaping strategic and operational activity.Louella and Peter discuss CO2 targets and the role of regulation, such as the Corporate Sector Reporting Directive, in driving strategy forward with transparent reporting on a range of ESG measures. Peter also provides an insight into the weighting of sustainability and social value factors in tender processes across different sectors and countries, and the value of collaboration between suppliers and customers.Canon also recognises that channel partners need support from vendors to deliver a consistent message on sustainability to customers, and the importance of communicating clear, unambiguous messages in an area where there can be a lack of clarity. On that point, Louella and Peter discuss the distinction between remanufactured and refurbished products and the markets where these are proving popular.Peter explains Canon’s Social Impact programme and how it generates positive impact on global communities, before sharing his views on key sustainability trends and influences for 2024. Learn about Canon’s remanufactured devices: https://www.canon-europe.com/business/products/office-printers/multifunction/colour/imagerunner-advance-c3530i-es/Read about Canon’s sustainability strategy: https://www.canon-europe.com/sustainability/View Quocirca’s Sustainability Leaders Executive Summary Report: https://print2025.com/reports/sustainability-leaders-2023/To find out about Quocirca Research and Insights please visit www.quocirca.com Hosted on Acast. See acast.com/privacy for more information.

Join Louella and HP’s Global Head of Security, Ian Pratt, as they discuss HP’s advances in endpoint security through threat containment and endpoint isolation.Ian explains how HP’s security strategy has evolved from a hardware/firmware focus to a holistic approach that secures OS, applications, user data, and content, providing the best security on the endpoint through HP Wolf Security.Threat containment is a key benefit of HP Wolf Security, using virtual machines to limit the ability of attackers to penetrate systems, providing protection without relying on detection. Ian underlines the importance of designing systems with resilience in mind to mitigate the impact of increasingly sophisticated, AI-powered cyber attacks and render them harmless, even if a user is duped into clicking a malicious link. Hosted on Acast. See acast.com/privacy for more information.

Mike Puglia, General Manager of Security Products at Kaseya joins Louella to discuss the managed services opportunity for MPS providers in security.As many traditional MPS providers seek to transition to offer broader IT and security services, challenges can emerge across skills and expertise recruitment in a very competitive market. Mike and Louella discuss how the market has evolved and emerged through acquisitions, and sector culture change.They look at how automation can be used to manage customer support and optimise their use of resources and ability to scale. Mike details the security landscape for SMBs and how MSPs can help reduce, manage, and mitigate cyber risk with a multilayered approach that includes user education.Mike offers tips for MPS providers seeking to build and promote their capabilities in the security space and the steps of assessment, protection, and recovery that they need to offer customers. Hosted on Acast. See acast.com/privacy for more information.

Jason Cort from Sharp Europe and Gavin Rawson from Bitdefender join Louella to discuss security for SMBs and the partnership between Sharp and Bitdefender.With SMBs facing a fast-changing range of threats to their endpoints, and attackers using tools such as AI to make their campaigns more sophisticated, it’s not surprising that Sharp research shows 2 in 3 European businesses feel anxious about security and ill-equipped to handle a breach. Jason and Gavin explain how Bitdefender’s anti-malware SDK prevents Sharp devices from being compromised and protects SMBs from attacks.They explore the support channel partners need to offer multilayered security solutions and how Sharp is providing education for customers, channel partners and its own employees to keep them ahead of fast-moving threats.Gavin and Jason also share some essential cyber hygiene best practice tips for SMBs that are easily implemented and highly effective. Hosted on Acast. See acast.com/privacy for more information.

Mike Scrutton, director of print technology and strategy at Adobe, joins Louella to discuss Adobe’s print technology innovations and how Adobe PDF – which is now officially an ISO Standard – has been key to its driverless printing model. In this fascinating and wide-ranging episode, Mike explains Adobe’s mission to make publishing accessible to all, and how security plays an important part in today’s hybrid, on-demand world.Mike and Louella also discuss the potential of AI to empower creativity and the importance of transparency, touching on how Adobe has incorporated AI into its tools, including its generative AI engine, Firefly. Hosted on Acast. See acast.com/privacy for more information.

Louella and guests Mike Harris and John Villegas from Elatec discuss how to improve print security in highly flexible, hybrid work environments, and how the print channel can develop a stronger security sales proposition. With Quocirca research showing that print remains an important part of most organisations and 60% of data breaches relating to insecure printing practices, how can businesses ensure their printed data is protected, how can RFID technology solve print security challenges, and how can the channel zero in on security-led engagements? Hosted on Acast. See acast.com/privacy for more information.

Steve Pearce, Group Head of Marketing at Kyocera joins Louella to talk about the phenomenon of ‘greenhushing’ and why some companies lack the confidence to talk about their genuine environmental achievements.Steve underlines the importance of making customers, colleagues, prospects and future employees aware of the sustainability performance of the business, and how bringing channel partners on the journey is proving successful.Louella and Steve discuss the lack of transparency over the impact of digital documents and server use and why printed documents shouldn’t always be seen as the “bad guy”. They also explore the advantages of extending product life and support and the need for the industry to reject disposable technology.Steve concludes with a call for collaboration across the industry to share knowledge and best practices to advance sustainability. Hosted on Acast. See acast.com/privacy for more information.

In this edition of In the Spotlight with Quocirca Louella is joined by Joerg Hartmann, MD of Konica Minolta Germany and Austria, to discuss sustainability, security, AI, and other trends in the print industry.Konica Minolta is focused on a net-zero goal for 2050 through a mix of internal measures and technological advances. The company is seeing sustainability rise up the purchasing agenda and regulations such as CSRD influencing decisions.Joerg discusses how the industry needs to manage the transition from print volume-based revenues to broader managed IT services and the skills needed to support the shift. He discusses the need to raise the profile of security in the print infrastructure, and the position of MFPs in digitalisation projects.A look at how the industry, and Konica Minolta, is integrating AI into areas such as customer service, predictive maintenance, and his thoughts on trends for 2024 completes this whistle-stop catch-up with Joerg. Hosted on Acast. See acast.com/privacy for more information.

In this edition of In the Spotlight with Quocirca Louella is joined by James Masters, EMEA VP, LRS, to discuss the company’s products, strategy, focus on enterprise market and plans for 2024.James explains the company’s history in large enterprises, starting from mainframe-related products and progressing through back-end application-related output solutions and serverless solutions.He explores how the market for managed output solutions changed during the pandemic, with banking and finance seeing a reduction in print volumes and retail and logistics seeing increases. He also discusses the different types of large enterprise and their approach to the cloud transition, including the importance of customising solutions to meet specific requirements. In the wide-ranging discussion, other topics include security, sustainability, and the critical role barcode printing plays in a high number of industries Hosted on Acast. See acast.com/privacy for more information.

In this edition of In the Spotlight with Quocirca Louella is joined by Radek Tetik, Chief Technology Officer, MyQ to discuss AI at MyQ and the company’s strategy for 2024.Radek discusses how advances in computing power have led to the democratisation of AI and how it is enhancing workflows for customers that still receive a lot of paper-based data. MyQ’s products have been using AI and machine learning from the start through its OCR systems and now they also integrate with solutions such as HP’s Scan AI service. MyQ also uses AI in customer support.Radek and Louella explore current trends in the print and scanning market and how MyQ products are evolving to support them. In particular, they focus on the reality of cloud transition and the need to support customers who are not yet ready for a wholesale lift and shift to the cloud.Radek’s shares his predictions for 2024 across digitisation, cloud, and security – including the increased rigour buyers are bringing to security due diligence when buying products and services – and the impact of AI on software development. Hosted on Acast. See acast.com/privacy for more information.

In this edition of In the Spotlight with Quocirca Louella is joined by Stephen Millier, Chief Digital Officer of Xerox to discuss the “Relevance of AI in the Hybrid Workplace.”AI has truly come of age in 2023, entering the public consciousness and sparking huge debate. But now that it is here, businesses face the challenge of working out its relevance and use cases for solving their specific pain points, driving high performance, and realising AI-related value. This wide-ranging discussion sheds light on how AI can transform today’s hybrid workplace, improve employee and customer experience, and how Xerox is applying AI across its business.Stephen shares his views on the future of AI-powered disruption, the importance of securing gen-AI data, and how to support users to adopt AI. Hosted on Acast. See acast.com/privacy for more information.

This episode Louella is joined by Nick Taylor, Channel Sales Manager, Epson UK&I; Richard Taylor, Managing Director XBM Ltd and Gary Smith, Divisional Head of Sales, DTP Group.The wide-ranging discussion covers the changing shape of the print market and importance of consultancy and experience in taking the customer relationship beyond like-for-like replacements and into the realm of a true business partnership.Sustainability is explored and the value of Epson’s new sustainability optimisation tool in helping partners build a conversation that makes sustainability performance tangible in financial terms. The panel also looks at how business inkjet devices are doing in the market and how customers perceive their performance and sustainability benefits.Gary and Richard share their frank views on what’s needed to rejuvenate the print industry and set it up to succeed in the future, while all three emphasise the importance of vendors being nimble, flexible and engaging on a personal level with channel partners. Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, we hear from Xavier Battinger and Harald List at Ricoh Europe. We discuss Ricoh's sustainability strategy, its Comet Circle approach to the circular economy and the Ricoh GreenLine remanufactured product line.To find out more visit www.ricoh-europe.com To learn more about Quocirca research and insights please visit www.quocirca.com  Hosted on Acast. See acast.com/privacy for more information.

In this episode of In the Spotlight with Quocirca, Louella Fernandes is joined by Jean-Francois d'Estalenx, CEO of Celiveo to discuss how cloud printing requirements are developing in the market.Timestamps:0:00 - Intro0:40 - Introduction to Celiveo2:08 - How is Cloud rapidly changing printing and scanning in the enterprise market?5:38 - Where is the complexity about Cloud coming from?9:20 - How is Celiveo addressing Cloud and Security?13:45 - How is Celiveo16:55 - Does Celiveo see an opportunity to integrate with a cloud platform?21:02 - What are Celiveo's key differentiators and what is Celiveo's startegy for the next year?26:55 - The Celiveo customer journey and why people choose Celiveo.30:45 - What's next for Celiveo and the industry?For more information on Quocirca visit www.quocirca.com For more information on Celiveo visit www.celiveo.com#Celiveo # Quocirca #Print Hosted on Acast. See acast.com/privacy for more information.