Empathy and Communication for Better Patient Experiences

Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) joins our podcast to discuss empathy, communication, mindfulness, and many other important topics that impact the patient experience.  Before joining HXF, Kathleen Lynam served for 18 years as a register nurse with The Valley Hospital in Ridgewood, NJ. Her journey took her from a position of staff nurse to Vice President of Acute and Ambulatory Services.  As we learn on today’s podcast: empathy, communication and mindfulness are key when it comes to helping patients, colleagues, and ourselves. Empathy is the ability to understand and share the feelings of another. Often it is the tipping point for the patient experience. Learn more: https://healthcareexperience.org/empathy/