Enabling more effective contact center agents with headset technology

The right headset can make or break your contact center. And with at-home and hybrid work more prevalent than in the past, contact center agents need a good headset now more than ever.Shelby Skrhak speaks with Vern Fernandez, senior manager of contact center excellence at Jabra, about:- The contact center challenges of yesterday versus today- How a great headset solves at-home or hybrid work challenges- The data that Jabra headsets collectEmail the Ingram Micro Jabra team or visit Jabra’s call center headset website for more information.Become an authorized Jabra Partner on Jabra One Zone today here: https://onezone.jabra.com/For more information, email Ron Corley or Alyssa Unterborn.To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalkListen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts, or Stitcher. Or, tune in on our website.