Engaging Healthcare Colleagues in Very Difficult Conversations

Denise Robinson, DNP, MPH, BSN, RN, WOCN, is a celebrated nursing executive with more than two decades of nursing experience. She joins the Healthcare Experience Matters Podcast this week to discuss effective strategies for navigating difficult conversations with healthcare colleagues. As a nursing executive, this subject matter is near and dear to her heart, and she has extensive communication experience in tackling tough conversations with patients, colleagues, and fellow nursing leaders over the years. She currently serves as Vice President and Chief Nursing Officer at Loma Linda University Medical Center – Murrieta (LLUMC-Murrieta), in California. In recent months, Dr. Robinson has appeared as speaker with the Healthcare Experience Foundation’s (HXF) ongoing series of virtual certificate programs. Learn More About Certificate Programs: https://sites.healthcareexperience.org/certificates/ Learn More About Today’s Podcast: https://healthcareexperience.org/difficult-healthcare-conversations/