Engaging stakeholders in quality through system communications
from Knowledge on the Go Hosted by Vizient Performance Improvement Collaborative
This episode features a team using a systemwide approach to communicate quality data and engage their stakeholders. Through this ongoing process, they have forged relationships that have improved patient care throughout the Intermountain Healthcare organization. Guest speakers: Bonnie Gregson, MSN, CPHQ System Quality Senior Clinical Operations Manager Office of Patient Experience Intermountain Healthcare Daniel Barker, MBA, RRT Clinical Operations Manager Office of Patient Experience Intermountain Healthcare Moderator: Margaret Rudisill, MS-HQS, RN PI Program Director Vizient Show Notes: [01:26] Developing communication process to impact each care site [02:34] Communication channels [03:18] Engagement approach – a non-threatening attitude [05:36] Looking at gaps to reduce PSI 3s (patient safety indicator for pressure ulcers) [06:14] “What if” calculator for care site benchmarking [07:04] Sharing systemwide – “system learning” [09:05] Quality Insights Dashboard – sharing PSI data and best practices systemwide [11:29] Other communication approaches across the system [13:18] Beyond PSIs – mortality, QAPI data [14:38] Not about reducing the numbers [16:18] “Fail fast, move forward” Links | Resources: Recent PI Collaborative broadcast featuring Bonnie Gregson and Danny Barker discussing their quality approach at Intermountain Healthcare: Click Here To contact Knowledge on the Go: [email protected] To contact Bonnie: [email protected] To contact Danny: [email protected] Subscribe Today! Apple Podcasts Amazon Podcasts Spotify Google Podcasts Android Stitcher RSS Feed
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