PODCAST · health
Knowledge on the Go
by Vizient Performance Improvement Collaborative
The Vizient PI Collaboratives team hosts podcasts throughout the year on issues related to leading and managing systems, engaging your workforce and optimizing care delivery.
Episodes
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Advancing ambulatory access
Patients benefit when health systems make it easier to access the right care at the right time. Andrea Boohaker, Associate Vice President of Ambulatory Services at UAB Medicine, joins host Shannon Hale to discuss UAB’s work to optimize advanced practice provider templates and improve access.…
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Building better sepsis care
Sepsis care requires collaboration across the entire healthcare system, from community education and emergency care to inpatient treatment and post discharge support. Jessica Pearson, Quality Operations Program Director with WellStar Health System, joins host Shannon Hale to discuss how WellStar...
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Patient experience built around human connection
Patient experience is more than a measure of satisfaction. It is shaped by every interaction a patient and family have throughout their care. Suzanne Smith, System Director of Patient Experience at Main Line Health, joins host Shannon Hale to discuss how intentional communication, empathy and...
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Strengthening interhospital transfer operations
Interhospital transfers are a critical part of ensuring patients receive the right care at the right time. Standardized processes can help improve patient flow, strengthen communication, and create more consistent experience for patients and care teams. Our host Shannon Hale sits down with Dr....
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Length of stay
Reducing hospital length of stay remains a priority for healthcare organizations, but determining which strategies have the greatest impact is not always straightforward. Laura Hoffman, Senior PI Program Director, and Eric Lam, Principal Intelligence, join host Shannon Hale to discuss findings…
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Transforming supply chain with AI
Artificial intelligence is transforming healthcare operations by helping organizations improve efficiency and reduce administrative burden. Dr. Dustin McLemore, Senior Program Manager at Providence, joins host Shannon Hale to discuss how Providence has partnered with frontline caregivers to…
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Roadmap to top performance
What separates top performing health systems from their peers? For the past two decades, Vizient has explored that question through research focused on leadership, culture, and practices that drive organizational performance. Julie Cerese, Group Senior Vice President of Performance Management and...
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Leading quality improvement
Process improvement plays a critical role in healthcare by helping organizations deliver safer, efficient and more reliable care. Our host Shannon Hale welcomes Dr. Josee Gill, Director of Quality for the Bellin Region at Emplify Health, to discuss what it takes to build a culture of continuous...
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Supply chain variation
Supply variation reduction plays a critical role in helping healthcare organizations improve efficiency, lower costs, and support high quality patient care. Our host Shannon Hale speaks with Marcy Maddox, Executive Director of Supply Chain at University of Missouri Healthcare, about building...
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Medication reconciliation
Medication reconciliation plays a critical role in patient safety by ensuring medications are accurate, appropriate, and understood during transitions of care. Vizient host Shannon Hale speaks with Ekaterina Kossykh-Burrows, Clinical Pharmacist at Highland Hospital, about practical strategies to...
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PSI indicators
Patient safety indicators are more than numbers on a report. They expose where harm may be happening and where systems are breaking down. Katelyn Dietz, Director of Patient Safety and Quality at Lake Charles Memorial, shares how her team tackles rising PSI rates by strengthening documentation,...
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Ambulatory patient access
Access to care in an ambulatory setting continues to challenge health systems as patient expectations grow, pushing organizations to rethink how patients connect with care. Our host Michelle Lewis joins Tyler Bauer, Senior Vice President of System Ambulatory Operations at University of Chicago...
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Patient transfers
Patient transfers are a common part of hospital care, but they carry real risk, making strong communication and coordination essential for safe outcomes. Sharon Johnson, Executive Director of Throughput and Capacity at Community Health Network, shares a how her health system is rethinking its...
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Mortality outcomes
Mortality affects hospitals all over the country and having structured systems in place helps improve outcomes. Tiffany Harvey, Quality Assurance Reviewer at INTEGRIS Health, joins host Shannon Hale, Senior PI Program Director at Vizient, to discuss why a meaningful mortality review process is so...
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Sepsis awareness
Sepsis affects millions of people each year and remains one of the most complex and deadly medical emergencies facing healthcare today. Michelle Lewis, Senior Director of PI Programs at Vizient, is joined by Shannon Hale, Senior PI Programs Director and sepsis subject matter expert, to explore…
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Care Between Visits
Healthcare providers are receiving patient portal messages at large volumes, reshaping how care teams deliver and manage care between visits. As patient messaging grows from simple prescription questions to complex clinical concerns, this “invisible” work is placing a significant strain on…
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Automated patient messaging
Patient messaging has become more common across health systems, but few use it in a way that truly supports better health outcomes. Northwestern Medicine’s Smart Outreach for Better Health is taking patient communication a step further by using automation to identify specific populations and send...
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Pharmacy medication histories
Pharmacy driven medication history programs are essential for accurate transitions of care and patient safety, especially in rural and resource-limited settings. Jenny Slavens, from IU Health Arnett shares how her team built a 24/7 regional program that provides medication history support for…
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Savings through preference card management
Preference card management plays a critical role in improving accuracy, reducing costs, and driving efficiency across surgical services. Host LaTammy Marks, Senior Performance Improvement Program Director at Vizient, sits down with Carol Zelenkowski, System Operations Manager for Surgical…
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System quality structures
Quality and clinical outcomes improve when healthcare systems are built on strong and cohesive quality structures. Dr. Matthew McCambridge, Chief Quality Officer at Lehigh Valley Health Network, joins host Amber Hanser to explore findings from a Vizient benchmarking survey that reveals the…
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AI in healthcare
AI is advancing rapidly in the healthcare space, raising important questions about how it will be used responsibly and effectively. Host Courtney Furrow White is joined by Sarah Pollet and Julia Bongiorno from UCSF to explore the evolving role of AI in clinical environments. Together, they break...
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Mortality
Mortality is often viewed as a key indicator of the quality of care in a healthcare organization, and something that most organizations are working to improve upon. Through Vizient's work with national organizations all working to improve mortality, key lessons learned have emerged that can help...
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The power of value analysis
Value analysis empowers health systems to make strategic, evidence-based decisions to optimize patient outcomes and reduce costs. Host LaTammy Marks and guest Nicole Schmidt talk about the power of value analysis in healthcare. Nicole shares how her team built a structured process that emphasizes...
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Mobility is medicine
Patient immobility can lead to serious complications such as muscle loss, blood clots, depression and loss of independence. However, without proper training and support, many healthcare workers feel it is unsafe to mobilize patients. Host Laura Hoffman is joined by Nancy McGahn, enterprise safety...
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Systemness
Hospital mergers and acquisitions can be both transformative and complex, requiring careful alignment and integration of systems. In this episode, host Thomas Sauls speaks with Ed Moore, President of UMass Memorial Harrington Hospital, and Eric Alper, Chief Quality and Clinical Informatics…
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Workplace violence in the ambulatory setting
Workplace violence in ambulatory care settings presents unique challenges due to open access, isolated locations and limited security resources. Jennifer Rodgers, Chief Nursing Officer at UCHealth University of Colorado Hospital, speaks to our host, Maha Siddiqui, about effective strategies for...
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Establishing a structured sepsis performance improvement team
In this episode Dr. Lauren Williams, Patient Safety Manager at AHN Wexford Hospital, shares valuable insights from her hospital's efforts to improve sepsis care. Speaking with host Shannon Hale, Lauren highlights the critical need for enhanced compliance with SEP-1 sepsis care bundles, tackling...
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Environmental Sustainability: A journey worth taking (UW Medicine’s story)
More than 200 medical journals identified climate change as the greatest global threat. In this podcast, UW Medicine describes how focusing on environmental sustainability improved their vendor selections, supply chain flow, patient care and saved them hundreds of thousands of dollars. Guest...
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Nurse delegation
Hospitals are in the business of improving care and want to keep patients safe and have a satisfied workforce. More creative staffing models are emerging, and hospitals are focusing on more advanced training of non-licensed nursing personnel (unlicensed associates) to perform tasks previously...
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Building Success for the Community Health Worker
Chronic illnesses present a significant challenge to our healthcare system, straining resources and impacting patient quality of life. One innovative approach to tackling this issue is the community health worker model, a strategy that empowers individuals to take control of their health and...
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Pharmacy Revenue Cycle
The pharmacy revenue cycle is a multi-phase continuous process, which requires ongoing collaboration across many disciplines. The process starts at pre-registration and continues through payment reconciliation. Steven Loborec, associate director of Pharmacy at the Ohio State University Wexner...
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High Reliability: the nuts and bolts
Healthcare organizations across the nation strive to become highly reliable organizations. Vizient defines an high reliability organization as an organization that has experienced significant success in avoiding harm within an environment of high complexity and risk. This podcast discusses...
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School Transitions Following Psychiatric Hospitalization
Imagine the stress of returning to school, following a psychiatric hospitalization for the pediatric patient, their family and caregivers. Dr. Sarah Edwards, director for the Division of Child and Adolescent Psychiatry and Courtney Vaughn, school transition Specialist at the University of…
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Using AI to improve observed mortality
Artificial Intelligence has been helping improve healthcare for years, but just recently, there has been a seismic shift in capability, buy-in and attention. Healthcare systems across the country are looking into safely and effectively using AI to improve observed mortality. On this episode, we...
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Hospital-acquired infection improvement journey
Hospital-acquired infections affect every health organization. These infections may be caused by a variety of pathogens including bacterial, viruses, fungi and parasites. They can lead to increased morbidity, mortality and healthcare costs. Joining us to discuss their efforts to reduce...
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Improving sepsis bundle compliance
Sepsis has long been a challenge for healthcare organizations. It is a leading cause of morbidity, readmissions and mortality. As a reaction to an infection, sepsis can spread quickly, progress to septic shock and eventually shut down organ systems. Catching it early is a priority and the basis…
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Patient-initiated Portal Communications
Navigating patient-initiated portal communication to create better experiences for patients is a national priority for healthcare systems. The goal of the patient-initiated portal communication project collaboration between Vizient and the Association of American Medical Colleges (AAMC) is to...
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Social Determinants of Health (SDoH) to decrease LOS and improve capacity
We know that social determinants of health such as housing instability, food insecurity, transportation barriers and limited access to education significantly influence individuals’ health outcomes. By screening for these factors, healthcare providers can provide, or healthcare providers can gain…
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Readmissions
Reducing preventable hospital readmissions is a national priority for payers, providers, and policy makers seeking to improve health care and lower costs. More important than costs, are the goals of providing quality care to patients who present with healthcare needs, helping them heal, and...
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Building relationships: referral and marketing strategy for remote patient monitoring
Remote patient monitoring, commonly referred to as RPM, is a type of telehealth in which healthcare providers monitor patients outside the traditional care setting using digital medical devices. The data collected from these devices are then electronically transferred to providers for care...
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Zero Restraint Use in Pediatric Psychiatry
Restraints can have a negative emotional impact on pediatric patients. Being physically restrained can be traumatic and lead to feelings of helplessness, anxiety and loss of control. Having to put pediatric patients in restraints takes a toll on staff as well. Tanya Isaacs, Behavioral Health...
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Updates for Antimicrobial Stewardship Standards
Antimicrobial resistance continues to be a public health threat across the globe. Recent updates to the Joint omission standards provide an opportunity to evaluate our current programs for improvements. Today’s program looks at what two health organizations are doing to optimize antimicrobial...
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Mortality
Mortality is often viewed as a key indicator of the quality of care in a healthcare organization, and something that most organizations are working to improve upon. Through Vizient's work with national organizations all working to improve mortality, key lessons learned have emerged that can help...
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Task Rebalancing to Improve Discharge Efficiency
Transitions from hospital to post-acute care is both time consuming and complex. When discharge tasks are not coordinated and stacked on the patient’s last day, any disruption can cause a cascade of negative events. In fact, 30% of all hospital admissions have a 24-hour discharge delay due to...
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How a Nurse Residency Program supports Performance Improvement and Retention
Similar to residency programs physicians and other healthcare disciplines undergo, these programs give recently graduated nurses the support and learning opportunities to smooth the transition from novice to competent clinicians, while providing valuable peer and mentor support; keys that also...
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Caring for patients where they are: Examining a successful home infusion program
Care is moving outside the hospital at a faster and faster pace. Due to payer mandates, shifts in sites of care to locations outside the hospital will bring an additional 18 percent expansion of patient visits to physician offices and outpatient facilities by 2032. Strategies for home infusion…
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Sepsis Month: Racing to reduce readmissions
Recent studies have demonstrated that sepsis patients have a much higher readmission risk than other common conditions such as heart failure, heart attacks, and pneumonia. The National Institutes of Health states that sepsis is a substantial healthcare burden, accounting for 6.2% of total…
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Change Management
Change management is a term bandied about a lot in industry as a whole and in the health care industry in particular. Yet, organizations struggle in carrying it out and few seem to see lasting results from their efforts. In this episode, two industry leaders in change management share principles…
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Go Green: Why Your Healthcare System Should be Engaged in Environmental Sustainability
Many issues facing our healthcare systems, such as rising costs, staffing shortages, supply chain disruptions, why should sustainability be top of mind for healthcare organizations and what they how can they improve their sustainability journey. Rebecca Hou, Environmental Sustainability product...
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Revisiting Workplace Violence series from 2022 - Part3
We have a Workplace Violence Survey underway now. The survey consists of 9 questions related to 4 outcome metrics. The deadline to submit data is August 18, 2023. If interested, please contact [email protected] Closing out Workplace Violence Awareness Month, Lindsay Mayer and...
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