Enhancing Patient Experiences through Self-Reflection on Language and Demeanor

Episode 176 of the Healthcare Experience Matters podcast, hosted by Healthcare Experience Foundation, titled "Enhancing Patient Experiences through Self-Reflection on Language and Demeanor" was published on December 26, 2024 and runs 17 minutes.

December 26, 2024 ·17m · Healthcare Experience Matters

0:00 / 0:00

Summary

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released about a year ago. When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Callanan, interviews Michelle Brady, MSHAL, BSN, RN, CPXP, the Chief Experience Officer & Director of Relationship-Based Care at MyMichigan Health. Joining them is Katie Owens, President of the Healthcare Experience Foundation (HXF). Learn More: https://healthcareexperience.org/words-matter

Episode Description

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released about a year ago.

When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor.

In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Callanan, interviews Michelle Brady, MSHAL, BSN, RN, CPXP, the Chief Experience Officer & Director of Relationship-Based Care at MyMichigan Health.

Joining them is Katie Owens, President of the Healthcare Experience Foundation (HXF).

Learn More: https://healthcareexperience.org/words-matter

Share this episode

Similar Episodes

Your Pipeline Isn't Empty. It's Frozen. Here's Why Hospital Deals Stall | E.10

Apr 10, 2026 ·13m

Why Great Clinics Are Built on Culture, Not Just Clinical Skill with Shan Morrison

Apr 6, 2026 ·29m

The Evolution of Value Selling to Decision Led Selling | E.9

Apr 3, 2026 ·14m

Hands-On or Hands-Off: What Actually Scales a Clinic?

Mar 30, 2026 ·31m

Fluent in Healthcare | E.8

Mar 29, 2026 ·18m

Mentoring That Retains Talent (Instead of Losing It)

Mar 23, 2026 ·32m

Similar Podcasts

The Amplify OT Podcast Clarice Grote, MS, OTR/L The Amplify OT Podcast is your go-to show for making sense of healthcare policy, advocacy, and reimbursement in occupational therapy. Hosted by Clarice Grote—occupational therapist, founder of Amplify OT, and self-proclaimed policy nerd who actually enjoys reading the long documents most people avoid—this podcast breaks down complex systems so you can navigate them with confidence.No matter where you are in your occupational therapy journey—student, new grad, educator, or experienced clinician—you belong here as an important part of our OT Amplifier community. Each episode is designed to empower you with the knowledge and tools you need to understand how policy impacts your practice, your patients, and the future of the profession.The work you do matters. Your voice matters. And advocacy isn’t just possible—it’s powerful. So let’s get started—because change starts here. The Reverse Mullet Healthcare Podcast BP2 Health Ellen Brown, Justin Politi, and Dave Pavlik bring their 90 collective years of healthcare experience to BP2 Health where they're on a mission to effect real change in the industry. Connect with BP2 Health Here: https://bp2health.com/contact/ Everyone Hates Healthcare Podcast Everyone Hates Healthcare For many people today, healthcare feels like we’re behind enemy lines. The system is geared to take care of us, but why do we feel like we’re in it alone? Every week Michael Swartz (@mrfixhealthcare) interviews guests that share their experiences about healthcare. The stories reveal the shocking reality that each guest has faced on their healthcare journey that will arm you with what you need to get the most out of your healthcare experience. Tune in and power up. Divine Medicine: The Road to Wellness Jenny The road to wellness starts and ends with you. There is tremendous healing capacity within each of us, but harnessing that energy requires more than a good meditation practice. Rather than band-aid what ails us, let's talk about how to get to the root of dis-ease and heal together. After suffering a stroke in 2019, followed by severe burnout in 2023, my healing came by utilizing both western medicine, as well as alternative practices like reiki, breathwork and yoga. I will share stories of my own healthcare experience, as a patient and healthcare worker of 22 years, as well as welcome others to share their experiences in healthcare from both sides of the bed.

URL copied to clipboard!