Ep 10 - Matt Lofton w/ Elite Worldwide - Coaching Call #2

When it comes to shop management systems, in my opinion, you have only one smart choice. Tekmetric. So be smart. And use Tekmetric. You'll thank me later. Learn more HEREToday, you'll get a glimpse into what a coaching call with Elite Worldwide can look like. That's because Mike and Matt sit down for a coaching call about one of Mike's shops. They go over how to mix personal goals and professional ambitions and strategies for increasing efficiency and revenue at the shop.00:00 Aligning Goals with Action Plan06:29 Aligning Personal and Business Goals08:44 Aligning Team Goals with Personal Growth12:58 Monetary Motivation in Work16:11 Fixed Salary for Productivity18:20 Calculating Effective Labor Costs20:32 Understanding Technician Costs24:15 Boosting Efficiency and Productivity26:56 "Non-Conformity Why Statements"32:56 Increasing Daily Revenue with Fewer Cars36:15 TechMetric Performance Report Discussion39:36 Improving Service Efficiency & Execution42:15 "Understanding Business Purpose and Process"45:45 Customer-Business-Employee Triangle Insight49:09 Optimizing Advisor and Technician Goals51:12 "Managing Ethics and Incentives"