Ep 101: Delivering cross-border e-commerce

Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover: Who is delivering the last mile for cross-border e-commerce? Trends in delivery direct to the post office Domestic delivery preferences vs international delivery Postal service points Cross-border packets weighing under 2kg Free shipping Parcels that fit in customers' letterboxes The importance of signature on delivery How much cross-border traffic comes from the dominant retailers Free delivery Delivery speed Returns Direct mail and e-commerce