PODCAST · business
Postal Hub podcast
by Postal Hub Podcast
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
Episodes
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Ep 403: How to be profitable in parcels
Gordon Steward, Marketing Director, The Information Factory, shares how cost allocation can help drive profitability in parcel delivery and avoid the race to the bottom. We cover: What senior executives need to know about cost allocation in the last mile Balancing costs with USO obligations…
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Ep 402: InPost UK CCO Jon Nicholson
InPost UK Chief Commercial Officer Jon Nicholson shares an overview of InPost UK's operations, the Yodel acquisition, and standing out in a competitive market. Overview of InPost UK's operations Journey from being a locker network to being an end-to-end carrier Offering returns as well as…
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Ep 401: Geopost sustainability strategy
Dominique Mamcarz, Director of Sustainability at Geopost, discusses Geopost's sustainability strategy and its recent Sustainability Report. Embedding sustainability in the Geopost business Geopost's sustainability programme A pragmatic approach to reducing Geopost's carbon footprint Measuring...
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Ep 400: E-commerce returns and sustainability
Serial returners might think they are environmentally conscious, but new research shows they contribute a disproportionately high amount of emissions compared to other online shoppers. Assistant Professor Heleen Buldeo Rai from VUB Mobilise discusses: Increasing purchases and increasing returns…
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Ep 399: Middle mile and last mile technology
Phil Sambrook, EMEA Transport and Logistics Strategy at Zebra, discusses technology in the middle mile and last mile. We cover: The demand for speed How the middle mile sets up the last mile for success Using data to reduce WISMO queries Implementing technologies in sorting centres Productivity...
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Ep 398: De minimis changes and EU customs reform
Kate Muth, Executive Director at International Mailers Advisory Group (IMAG) brings us up-to-date with the latest news on de minimis and EU customs reform. Indefinite suspension on US de minimis Customs and Border Protection (CBP) testing new informal entry type for shipments under $2500 Changes…
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Ep 397: DHL eCommerce Americas CEO Scott Ashbaugh
Scott Ashbaugh, CEO of DHL eCommerce Americas, discusses DHL's deal with the USPS and future trends in the US parcels market. We cover: A brief overview of DHL eCommerce Americas and its B2C delivery business The $10bn deal with US Postal Service How the partnership with the USPS works Direct...
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Ep 396: Solving fragmented cross-border delivery
Kristof Horvat, Innovation Projects at Eurosender, discusses solving fragmented cross-border e-commerce parcel delivery. Cross-border pain points for SMEs that are growing Contrast between domestic e-commerce and expanding into cross-border e-commerce Problems merchants face in managing multiple...
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Ep 395: UK out-of-home delivery scene with Alan Barrie
Postal and delivery expert Alan Barrie discusses the UK delivery scene, with a particular focus on out-of-home delivery. How InPost and Amazon fired up out-of-home delivery in the UK Royal Mail's Deliver to Neighbour service Mapping parcel delivery in London The inconvenience of online shopping...
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Ep 394: FedEx, InPost, and the future of out-of-home delivery in the USA
Dean Maciuba, Founding Partner at Crossroads Parcel Consulting, discusses the future of out-of-home delivery in the USA. What the FedEx-InPost transaction means for FedEx exposure in Europe Learning from InPost about parcel locker operations The opportunity for parcel lockers in the USA Future...
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Ep 393: Building successful parcel locker systems
Julia Lockman, Junior Partner at OMNIC, explains how a parcel locker system is more than just infrastructure. We cover the key considerations for building a successful and coherent parcel locker system. There's no one-size-fits-all guide to launching a parcel locker network - context is crucial A...
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Ep 392: Creating Malaysia's 21st century post office network
Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover:...
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Ep 391: Letters in Denmark
Mindaugas Cerpickis, Partner at Copenhagen Economics, and Jacob Østermann, Lead Economist at Copenhagen Economics, analyse the changes in the Danish letters market, including PostNord's exit. Recap of the USO shake-up in 2024 Alternative letter delivery service via DAO Targeted measures for...
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Ep 390: China continues to dominate cross-border e-commerce
Jakub Rymkiewicz, Market Research Manager at the IPC, shares some key findings from IPC's Cross-Border E-commerce Shopper Survey 2025. China's continued dominance in cross-border e-commerce Growth of Chinese marketplaces - in particular Temu Delivery speed for cross-border orders Shrinking…
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Ep 389: Delivery tech special
Miloš Zlatković (Mily Technologies), Erik Wilhelm (Kyburz), Gordon Steward (The Information Factory), and Jorn Spiertz (Shiptimize) discuss delivery technology. This special episode was recorded at the OMNIC stand at Parcel+Post Expo 2025. Miloš Zlatković, Founder & CEO at Mily Technologies…
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Ep 388: End-of-year special (part 2)
Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox). Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026: Emerging trends in...
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Ep 387: End-of-year special (part 1)
Part 1 of 2025's end-of-year special features Mark Fallon, President and CEO of the Berkshire Company, and Cathy Morrow Roberson, Founder at Logistics Trends & Insights. Mark Fallon discusses news from the US postal sector, including: The new USPS Postmaster General and his vision for the postal...
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Ep 386: Parcel lockers on the rise as secondhand goes mainstream
Carmen Cureu, Market Research Director at Geopost, unpacks Geopost's most recent e-shopper barometer research, covering parcel lockers, returns, consumer communications and more. Key factors driving e-commerce, including convenience and price Parcel volumes and online shopper numbers in Europe...
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Ep 385: Why parcel lockers matter in the modern delivery landscape
Bloq.it CRO João Lopes on finding locations for parcel lockers, maximising parcel locker usage, e-commerce returns, drop-boxes, secondhand marketplaces, and more. Priorities for setting up a parcel locker network, in particular proximity Analysing customer behaviour to determine locker locations...
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Ep 384: CTT's transformation with CTT CFO Guy Pacheco
CTT Chief Financial Officer Guy Pacheco discusses the transformation of Portugal's national postal operator. We cover: Significant events that started CTT thinking about transformation Key pillars underpinning CTT's transformation Importance of the pan-Iberian market in CTT's transformation…
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Ep 383: An Post delivering more with route optimisation
Laura Shields and Garrett Byrne from An Post, along with Peter DeSantis from Giro, share how An Post was able to deliver 48% more parcels to more delivery points without increasing the number of hours worked in its last mile delivery network. Taking a test-and-learn approach to route optimisation...
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Ep 382: Update on US tariffs and de minimis
Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), shares an update on tariffs, de minimis, and international low value parcels. Update on US Supreme Court hearings on tariffs Next steps for US tariffs Expectations and timings Scope of Supreme Court case What happens if...
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Ep 381: Out-of-home delivery in Norway with Posten Bring
Why is out-of-home delivery popular in Norway? And can parcel lockers work in the freezing cold? Håvard Femtehjell, Head of Parcel Locker Development at Posten Bring, discusses: Overview of Posten's out-of-home delivery network, including parcel lockers and parcel collection points Long-term…
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Ep 380: DPD UK out-of-home delivery with Tim Davies
Tim Davies, Head of Out of Home and SME Accounts at DPD UK, talks about PUDOs, parcel lockers, and out-of-home delivery. We cover: Growth in DPD UK's out-of-home delivery network Composition of the OOH network How the DPD Parcel Shop PUDO relationship works Partnerships with major retailers...
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Ep 379: How posts can be prepared for US shutting down de minimis
President Trump has decided to suspend duty-free de minimis for the USA, effective 29 August. Aaron Bezzant, Head of Supply Chain at Zonos, discusses the background to the President's Executive Order, what it means for e-commerce and the postal world, and what steps need to be taken to be...
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Ep 378: Reducing environmental impact of e-commerce packaging
Dr Selene Silvestri, Research Scientist at the MIT Center for Transportation and Logistics, discusses the environmental impact of e-commerce packaging. Measuring the cost of e-commerce packaging Growth in e-commerce and impact on packaging Benefits of recycling cardboard packaging E-commerce...
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Ep 377: EU plans for fee on inbound cross-border parcels
Roel Gevaers, professor in last mile logistics and supply chain at the university of Antwerp, discusses moves to impose fees on inbound low-value parcels from outside the EU. EU and EC proposal to add €2 fee for inbound international parcels Fee for cross-dock parcels from overseas Focus on...
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Ep 376: Unlocking the power of innovation in postal and logistics sectors
Lars Pruijn, Innovation Director at Prime Vision, breaks down different aspects of innovation and describes how innovation can work in the postal and logistics sectors. How do we define innovation Taking responsibility for innovation in the company Internal innovation - optimising and increase...
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Ep 375: Poste Italiane Head of International Jan Van Roey
Jan Van Roey, Head of International at Poste Italiane, discusses cross-border parcel volumes and recent improvements to digital customer experience. He covers: Cross-border volume growth New Poste Italiane outbound international product Domestic parcel trends Coping with volatility and…
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Ep 374: E-commerce fulfilment with Pos Malaysia
Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator's e-commerce fulfilment business Pos Fulfill. Background to creation of Pos Fulfill Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions Warehousing, customs...
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Ep 373: Postal Hub 10th anniversary (part 4)
International postal expert Alan Barrie along with CEP-Research Chief Editor Paul Needham have their say on 10 years that have changed the delivery world. Alan Barrie discusses: Keeping letters profitable to avoid draining postal businesses of cash The e-commerce runaway train Data and the...
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Ep 372: Postal Hub 10th Anniversary (part 3)
The third part of the 10-year anniversary series features Cathy Morrow Roberson, Managing Director at Logistics Trends and Insights, Mike Richmond VP Returns at Blue Yonder, and Mark Fallon President and CEO at the Berkshire Company. Cathy Morrow Roberson discusses: Competition in the last mile…
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Ep 371: Postal Hub 10th anniversary (part 2)
The second part of the 10-year anniversary series features Achim Dünnwald, Group Area Managing Director for Central Europe at GLS Group, Kate Muth, Executive Director at IMAG, and Brody Buhler, CEO at Escher Group. Achim Dünnwald discusses: Drivers of B2C parcel volumes and the return to "normal"...
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Ep 370: Postal Hub 10th anniversary (part 1)
The Postal Hub Podcast is 10 years old! To mark this milestone, postal and delivery experts from around the world are sharing their perspectives on the last 10 years in the sector. The first part of the series features Holger Winklbauer, CEO at International Post Corporation, along with...
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Ep 369: Tech helping sorting centre operations
Parcel volumes are fluctuating, there's downward pressure on parcel pricing, and staff retention is increasingly important in warehouses and sorting centres. Dirk Van Lammeren, Chief Commercial Officer at Prime Vision, shares how robotic sorting solutions enhance sorting centre operations. We...
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Ep 368: Post Luxembourg moves into B2B with Inflow
Mario Treinen, Director Post Courrier and Logistics at Post Luxembourg and CEO of Inflow, talks about Post Luxembourg's big move into B2B parcels. Letter volume trends in Luxembourg Growth in B2C parcel volumes The B2B parcels opportunity Taking the B2C experience to B2B customers Inflow…
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Ep 367: Reforming de minimis parcels in USA and Canada
Kate Muth, Executive Director at IMAG, and Ellen McClain, Special Advisor to International Bridge and former deputy assistant secretary at Homeland Security, discuss reform of de minimis arrangements in the USA and Canada. Future Borders Coalition report on low value shipments History of de…
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Ep 366: M&A in the food delivery sector
Professor John Colley from the Warwick Business School, discussing mergers and acquisitions in the food delivery sector. Just Eat Takeaway's acquisition of GrubHub, and the pandemic demand for home delivery Post-pandemic food delivery trends Sale of GrubHub and Just Eat Takeaway's acquisition by...
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Ep 365: UPS shifts from Amazon to B2B
Cathy Morrow Roberson, founder and principal at Logistics Trends and Insights, analyses UPS's recent shift from Amazon to B2B parcels. UPS reducing its Amazon volumes by 50% Current Amazon volumes and revenue for UPS Amazon taking parcel volumes in-house Cost in the UPS network SurePost and the...
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Ep 364: Food delivery through the post
Jenn Morris from Ship Happens joins us to analyse the opportunities for postal operators in food delivery. Understanding the current food distribution network set-up Opportunities in semi-perishable food delivery Refrigerated and temperature-controlled transport Food products already being...
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Ep 363: Changes to letter delivery in Norway
Mindaugas Cerpickis, Director at Copenhagen Economics, analyses proposed changes to the universal service obligation in Norway. Background to USO reform proposals Posten's current USO, including delivery standards Alternate day letter delivery Out-of-home delivery for letters Electronic...
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Ep 362: Beyond the streetmap - route planning with Greenplan
Greenplan CEO Dr Clemens Beckmann takes us beyond the streetmap to the cutting edge of route planning. The problems that route planning solves Driver satisfaction with route planning How the time of day influences route planning Going beyond the street map: incorporating driver expertise Swapping...
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Ep 361: Venipak CEO on delivery and e-commerce in the Baltics
Andrius Ladauskas, CEO of Venipak, discusses e-commerce and parcel delivery trends in the Baltics. Venipak company profile and competitive environment in the Baltics Pan-Baltic parcel locker network Comparing shopping patterns in Estonia, Lithuania and Latvia Challenges and opportunities with...
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Ep 360: Royal Mail's challenges and opportunities
Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene. Exploiting delivery density and minimising dead time Decline in letter volumes and increase in delivery points Letter pricing Opportunities in...
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Ep 359: China's cross-border e-commerce boom
Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024: How IPC collects the survey data, and the focus on delivery Growth in cross-border e-commerce from China Temu and other...
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Ep 358: Delivery tech and out-of-home delivery
Milos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025. Milos Zlatkovic covers: Out of home delivery and cross-border ecommerce InPost delivering cross-border E-commerce growth in 2025, including very...
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Ep 357: Electrifying Falkenklev Logistik's delivery fleet
Victor Falkenklev, CEO of Falkenklev Logistik, shares his experiences electrifying Falkenklev Logistik's delivery fleet. The history of Falkenklev Logistik, including its partnership with DHL Setting up a solar energy park and using the energy to power the delivery fleet Building a charging…
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Ep 356: Ethical delivery with So.De
Elia Cipelletti, Logistics Operations Manager at cargo bike delivery firm So.De explains the company's origins and mission. The inspiration behind the creation of So.De Rider welfare and environmental concerns Why So.De uses a cargo bike fleet Plans for consolidation in Milan and future domestic...
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Ep 355: USPS under Trump
Mark Fallon, President and CEO of The Berkshire Company, discusses what the next Trump Presidency might mean for the US Postal Service. The governing structure of the USPS and the role of the President and US Congress USPS Office of Inspector General Postal Regulatory Commission, and the Chair of...
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Ep 354: Geopost's new e-commerce discovery platform Singular
Guillaume Guersing, Head of Consumer Services, Geopost, explains Geopost's new e-commerce discovery platform, Singular. Showcasing SMEs on the Singular website Selecting local merchants in lifestyle categories Expanding Geopost's services to SMEs Why Singular is a discovery platform, not a...
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ABOUT THIS SHOW
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
HOSTED BY
Postal Hub Podcast
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Frequently Asked Questions
How many episodes does Postal Hub podcast have?
Postal Hub podcast currently has 404 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Postal Hub podcast about?
The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
How often does Postal Hub podcast release new episodes?
Postal Hub podcast publishes regularly with 404 episodes available. Check the episode list for the typical release schedule.
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Who hosts Postal Hub podcast?
Postal Hub podcast is created and hosted by Postal Hub Podcast.
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