Ep 103: The art of click and collect, with Doddle CCO Mike Richmond

Doddle Chief Commercial Officer Mike Richmond gives a new perspective on e-commerce parcel delivery, in particular delivery to pick-up drop-off points (PUDOs). We cover: Customer-centric parcel delivery Pricing incentives for click-and-collect Personalising the shopping experience Same-day instant click-and-collect Collaboration between retailers (online and bricks-and-mortar) Consolidation of PUDO networks Subscription delivery services Why payment and delivery are inextricably linked, including "buy now pay later" options Returns - how PUDO networks can assist, including refunds Dynamic pricing in delivery