Ep 104: e-commerce and delivery with eCommerce Masterplan's ChloÃÆ'« Thomas

ChloÃÆ'« Thomas from the eCommerce Masterplan joins me to give an e-commerce perspective on delivery. We cover: The importance of delivery to e-commerce What can be done about "free" delivery Customer expectations of delivery in peak periods Quality of delivery (including presentation of courier drivers) and how it relates to the e-commerce experience Unboxing! (It's a thing, and you need to know about it.) Branding on boxes... and the security implications Environment issues for e-commerce retailers In-flight customer notifications Do delivery companies help e-commerce businesses grow?