Ep 109: Unpacking the Results: What’s Driving SA Banks Forward - Costa Natsas

South Africa’s banks are delivering strong financial results - but the real story lies in what sits beneath the numbers. Michael Avery was joined by PwC Africa’s Financial Services Leader, Costa Natsas, as they unpacked the sector’s latest results and explored what’s driving performance in a shifting economic and competitive landscape. Beyond the headline growth, the conversation examined the structural changes reshaping banking - from the uncertain returns on AI investments to the race for personalisation, SME growth, and pan-African expansion - and what it will take for incumbents to stay competitive in an increasingly tech-driven world.