Ep. 111: Open-Air Salon Communication Do’s & Don'ts

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the Do’s and Don'ts of Open-Air Salon Communication. The way both your Team and your Clients communicate in an Open-Air Salon can leave a lasting impression on everyone in the Salon at the time - positive when you get it right, and negative when you don't.Communication Rules for Team Members.• Lauren shares a story of getting trapped in an incredibly uncomfortable Salon conversation.• Establish Rules and Policies around appropriate Topics of Conversation in the workplace (08:00).• Rules around getting involved in other people's conversations. Your main objective and/or your Team Member's main objective is to focus 100% on the Client that is on the bed in front of you (10:00).• Rules around talking about other businesses, other Salons, and other people who aren't present at the time (aka b**ching) (12:00).• Whispering is a No Go! (13:30).• Rules and Policies around Phones in the Salon (14:00).Communication Rules for Clients.• Phones in the Salon. (Client's shouldn't be on the phone in the Salon) (16:20).• Children in the Salon (17:30).• Guests of Clients in the Salon. (Clients really shouldn't be bringing people with them unless it's been discussed in advance) (18:45).....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24