Ep 115: ASDA's toyou click-and-collect parcel delivery service

Paul Anastasiou, ASDA's Senior Director for Parcel Services joins me to talk about ASDA's interesting click-and-collect service called toyou. We cover: How the toyou click-and-collect service differs from "traditional" click-and-collect services Network coverage and hours of collection Customer communications Innovative in-store and mobile technology The infrastructure behind toyou Speed of parcel collection E-commerce returns via the toyou network The parcel tower